Thumbnail of user steveg183

Steve G.

2
Level 2 Contributor
Collingwood, Canada

Contributor Level

Total Points
412

5 Reviews by Steve

  • America Car Rental

6/27/22

I made on online car reservation with EconomyBookings.com in advance of my trip to Cancun. In order to avoid problems with insurance coverage, I purchased "Full Coverage" insurance at the time of booking. When I arrived at the America Car Rental desk, I was immediately told that they did not recognize the "Full Coverage" policy and that I would need to purchase additional insurance for $600usd for my 14-day rental. After 2 hours of arguing the point, America Car Rental reduced the price to $325usd. They had me over the barrel. I had to either pay for their insurance or walk away from my rental with no refund and having to find another car from another rental. This is a completely unsatisfactory experience. I encourage anyone who is planning to use this rental agency to not do that. This is the second time I used them so shame on me for going back. Based on this awful experience, I will never use them again. Period.

Tip for consumers:
Run, run, run.

Products used:
Car Rental

Service
Value
Quality
  • EconomyBookings

6/27/22

I made on online car reservation with EconomyBookings.com in advance of my trip to Cancun. In order to avoid problems with insurance coverage, I purchased "Full Coverage" insurance at the time of booking. When I arrived at the America Car Rental desk, I was immediately told that they did not recognize the "Full Coverage" policy and that I would need to purchase additional insurance for $600usd for my 14-day rental. After 2 hours of arguing the point, America Car Rental reduced the price to $325usd. They had me over the barrel. I had to either pay for their insurance or walk away from my rental with no refund and having to find another car from another rental. I made a complaint to EcomonyBooking.com. A little over a week later I got an email telling me that there was nothing that they would be willing to do about this. I replied with another email to say that I don't accept their decision and that at a minimum, I expected a refund for the "Full Coverage" insurance I purchased. I still have received no response, more than a week later. I then called their support line. I was told by the agent that a decision had been made and that if I didn't agree with it, I could wrote an email. I insisted that I be transferred to a manager, and that was refused. The agent was totally unwilling to assist me in escalating the case. This is a completely unsatisfactory experience. I encourage anyone who is planning to use this booking system to not do that. Based on this awful experience, I will never use them again. Period.

Tip for consumers:
Look very closely at their services and read the negative (and some positive) reviews before committing.

Products used:
Car Rental and Additional Insurance Coverage

Service
Value
Returns
Quality
Thumbnail of user suppportb
Suppport T. – EconomyBookings Rep

Hello Steve,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, unfortunately, the refund is not possible in this situation, because you purchased additional insurance from the supplier which does not cancel the Full Coverage. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

  • Costway

5/13/22
Verified purchase

The umbrella arrived yesterday and I assembled it. Seems to be a pretty good quality. The pole is fairly sturdy, the fabric seems heavy enough to last a while. My issue is how badly they communicated delivery. Was sent notice that it had been picked up the day after ordering and would be delivered that day. I hung around waiting for it. It didn't show. Turns out that it wasn't even picked up for a week after I placed the order. Getting any kind of shipping information, let alone accurate information was impossible. Why is that so hard to do? And why did it take a week to even have it picked up by FedEx? Very frustrating and because they totally crapped the bed on this, they get a very generous 3/5. Could have been less.

Tip for consumers:
Fairly simple to set up. Quality appears to pretty good.

Products used:
10 x 13 Cantilever Umbrella

Service
Value
Shipping
Quality
  • Aosom Canada Inc

5/10/21

I am posting this note to make EVERYONE aware of the complete lack of quality for the wicker furniture that I purchased from this company and their complete refusal to stand by their garbage product. After less than a year, it started to break, such that it is unusable and looks like total cheap junk. And this is not inexpensive stuff. When I approached them to replace it, they told me that it was outside the 30-day replace period and outside the 90-day warranty period. I say again, I had this less than a year and this is what it looks like. I can't be criticized for not taking care of it. When not used, I had it covered with a quality cover. When stored over the winter, I stored it inside, covered. If I could give it a minus rating, I would. STAY AWAY. SAVE YOUR MONEY. BUY FROM A REPUTABLE VENDOR, NOT THIS RIP-OFF BUSINESS. RUN FOR THE HILLS AS FAST AS YOU CAN.

Tip for consumers:
Stay away

Products used:
Wicker Patio Furniture

Service
Value
Shipping
Returns
Quality
  • OneTravel

11/3/17

This rates as one of the most displeasing travel booking experiences of my 62 years. I booked a flight for two and confirmed but immediately realized that the fee was in US dollars and not Cdn. I called their support line in under five minutes and was told first that there is no way to cancel the flight. After asking to speak to a supervisor and then transferred, I did speak to someone. I was told that it would cost me $50 (US) per person to cancel the booking. This a pure ripoff and a way to extort some money from me. WARNING. DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE NOT TO BE TRUSTED AND THEIR BUSINESS PRACTIVE, IN MY OPINION, IS TERRIBLE.

Steve Has Earned 12 Votes

Steve G.'s review of OneTravel earned 10 Very Helpful votes

Steve G.'s review of Aosom Canada Inc earned 2 Very Helpful votes

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