The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
You seem to have weird pricing. Prices go up when I go to checkout. I chatted with staff and they recommended that I place an order at Black Friday which I did and it still does that. This is deceiving. I am hoping I get my products okay. I am taking a chance.
I finally received the products that I covered in which took a month. I was shocked and disappointed with the quality of the products. Please don't sell this kind of junk. This is shameful.
You seem to have weird pricing. Prices go up when I go to checkout. I chatted with staff and they recommended that I place an order at Black Friday which I did and it still does that. This is deceiving. I am hoping I get my products okay. I am taking a chance.
Read materials and sizes carefully to avoid disappointment…then be patient.
Easy to navigate. I love your product selections! Communication with customer service is great! Not 100% happy with the fabric of the tennis shoes specifically.
Clothes are distinct in their stylishness. One of the dresses looked a little different from the photo online but the color was still pretty.
Lots of choices, it was a bit difficult to get a good idea of the fabric and how the items would be like online, and that's one of the main reasons I don't shop online.
Wasn't thrilled with materials. The article that appears sparkled isn't and very bad quality and just ugly. Very disappointed.
Is this my first time using your site I will know much more after I receive the product.
Prompt service but it arrived so wrinkled I cannot use it. Want to send back and typed in order no but they say not valid.
Delivery took forever, and the quality was awful thin and cheap materials
Dear customer,
Sorry for the inconvenience. We will forward your feedback to the related departments and will keep improving our products and service.
For the return policy, you can find more details on https :// anniecloth. Com/information/Return%20%26%20Refund%20Policy
Or you can contact our customer service for the return if needed.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
The clothes were great - can't wait to place another order.
My experience has been often the dresses are a much cheaper version, like a knock- off of what's pictured. Once you understand that, it's not too hard to navigate around hundreds of possible cute things…paying close attention to fabrics & sizes, so what you get, you can actually use. I happen to get the last part of my last order this morning & hand-to-heaven, I'm telling ya, I got the cutest little red boots from you guys & I still have them on! When you see $14 & $20 for suede boots. Believe it, very cheaply made but totally cute & I think, very stylish. They're fire! Their shipping comes a lot quicker than it used to, so that's good. I like the Jesus stuff you have too!
Was disappointed in the Hoodia because the sleeves do not fit properly. They are to short.
Great experience clothing is very cute and affordable
I found everything my wife asked for! She has been working out of a suitcase overseas for 10 months now so I'm getting her new things to make her feel better when she comes home.
Fit was a bit off. The items that did were very cute and comfortable.
Dear customer,
Sorry that you are not satisfied with the items received. Please note that final sale items are not allowed to be return. You can check the return policy here: https :// anniecloth. Com/information/Return%20%26%20Refund%20Policy
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Experience is good so far. The only issue I have is with shipping. I realize that this company is overseas, however, they should allow you to pay more to receive it faster.
Shopping is easy & quick - no problems so far. Didn't have to call, order showed up in plenty of time
Love the Black Cat shirts & some great ones for the holiday season.
Shopping was great but I was shocked at the $17 shipping! 2 shirts can't possibly cody snywhere near that!
Horrible return policy very unsatisfied you have to pay to
Ship To China or except their offer of a return percentage of 15% i wouldn't settle for that so their final
Offer was 30%
Dear customer,
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
I ordered two items that looked SOO cute on their website. I absolutely love looking at all their clothes because they're adorable. Until you get them in person. They are not at all what they look like on the site. The dress I ordered had stitching along the edges that is intended for inside the garment. It was so poorly made that I would not wear it to do housework. Let me back up, it took about 2 months for it to even get to me. I decided to try to return it. Then when I tried to follow their procedures to return it, I discovered I had to pay for shipping all the way back to China AND pay for customs and my refund would be tied up for several months because it can take months for it to get through their whole process. Then as they stated, if they don't approve the refund, I am just out of luck. I tried "chatting" with them about this. They have no remedy but for me to pay all the money for shipping to China and wait for a possible refund. I just learned a very valuable lesson; never never never order from AnnieCloth because as cute as they look, it's all deceiving and it's not worth the risk. Help me shut them down by not ordering from them. I feel bad for all the future suckers like me who believed their pictures and waste money on their trash.
Dear customer,
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Iremos do not look at all to what they show in the picture. Order my usual size also according to the size chart and still very small for me.
Postage seems awfully high! Yet very slow getting here.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Dear customer,
Per checked, we have sent you the email of return on Dec. 24th. DId you receive the email? Or please check your spam if you still can't it.
Thank you for your feedback and sorry for the inconvenience.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com