• Anniecloth

Anniecloth

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Overview

Anniecloth has a rating of 3.7 stars from 5,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anniecloth most frequently mention online boutique, customer service, and good quality. Anniecloth ranks 17th among Women's Clothing sites.

  • Service
    573
  • Value
    316
  • Shipping
    317
  • Returns
    122
  • Quality
    1526

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
1
Negative
3

Instant Feedback

52,335 reviews

355
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How would you rate Anniecloth?
Top Positive Review

“Great prices for amazing quality!”

Leonora R.
12/3/19

I was a little skeptical from ordering at first. You see cheap prices and you think cheap clothing. Well I was wrong, I have ordered 3 times now because the quality of these items are amazing and the price well you cant beat it anywhere. Tracking the order can be a little difficult but you send them a ticket and they get back to you so quickly and let you be at ease that your order is on the way. Great website overall. Great prices for amazing quality!

Top Critical Review

“Returns must be sent to Hong Kong. No phone number for Customer service”

Jeff M.
1/20/21

This company has just ripped me off of 185 dollars. They require all returns to be sent to Hong Kong. They make it look like they are doing business out of San Francisco, CA. They staggered our shipment into 3 shipments and then told us we were beyond the 15 day return policy. Customer service is only done by email in broken English and they always apologize for no phone number. Stay away from this sham. Clothes and shoes were inferior products when they arrived. Now, I'm stuck with selling the junk on Ebay.

Reviews (5,205)

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Reviews that mention popular keywords

customer service (655) annie cloth (700) return policy (194) shopping experience (626) return label (54) phone number (79) quality clothes (136) credit card (199)
Thumbnail of user jeffm1084
2 reviews
29 helpful votes
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January 20th, 2021

This company has just ripped me off of 185 dollars. They require all returns to be sent to Hong Kong. They make it look like they are doing business out of San Francisco, CA. They staggered our shipment into 3 shipments and then told us we were beyond the 15 day return policy. Customer service is only done by email in broken English and they always apologize for no phone number. Stay away from this sham. Clothes and shoes were inferior products when they arrived. Now, I'm stuck with selling the junk on Ebay.

Tip for consumers:
Use online companies in your own country for easier returns. Do your homework with reviews as well.

Products used:
none of them. Cheap junk from China

Service
Value
Shipping
Returns
Quality
Thumbnail of user wilmak3
1 review
6 helpful votes
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December 5th, 2019

Please don't fall for this company. Fake, cheap clothes that do not represent photos. The attached photo was for a beautiful, knitted cardigan sweater. Been waiting since early October for other item. It will cost you to return their bait and switch clothes. Stay Away

Tip for consumers:
Please do not order. Clothes are from China, poor quality material, no voice contact only email. U. S. Customs needs to shut them down for US citizens.

Thumbnail of user anniecloths
Anniecloth s. – Anniecloth Rep

Sorry for all inconvenience.

We valued your business and we will try our best to help you resolve the problem.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Thumbnail of user deans305
1 review
3 helpful votes
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February 10th, 2021
Verified purchase

Garbage. Some items took 6 months to receive (they ship from China and tell you that on the site, so very skeptical of the reviews that say received in a few days). Sizes are completely incorrect (especially shoes), materials are extremely low quality, and they do not accept returns (even if the size is inaccurate for the measurements they provide) or give refunds. I ordered 6 items for US$120. Seems like a good value until only 1 item fits or isn't chintzy and all the others have to be tossed.

Tip for consumers:
Stay away from them - not a good company.

Products used:
1 shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user judithl167
1 review
61 helpful votes
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July 20th, 2020

I purchased several tees, a few dresses only to find that this company is taking advantage of what we can't see. The fabrics are poor quality and not worth what you truly pay. They pricing makes you think you're getting a bargain, but that's not the case. What is shown on the website is not what you're receiving. I'm very disappointed and will never buy any other items. As I stated,"cheap is always too good to be true"

Tip for consumers:
Do not buy what you can’t see. They show really nice photos but you’re truly not receiving what they show on the website.

Products used:
(4) tees and (3) dresses

Service
Value
Shipping
Quality
Thumbnail of user corrig3
1 review
24 helpful votes
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October 15th, 2021

Good things: they sent clothes quickly and the correct items. Bad news: only 2 of 8 pieces looked like the photos. Material is completely different, and how it hangs on the body. Not in a good way. I'm not trying to return items, b/c people report difficulties getting $ back. I'm cutting loss and donating what I can't wear. I knew I was taking a chance bc of some poor reviews. But bc the photos looked great, I gave it a chance. Oh well.

Thumbnail of user missw50
Miss W. – Anniecloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user charlotteb672
1 review
0 helpful votes
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May 20th, 2022
Verified purchase

The clothes on their website look nothing like they do online when you receive them. One shirt looked like cotton and was actually polyester. The materials are very see-through. Returns are a pain. Do yourself a favor and don't buy these. It is a waste of money.

Tip for consumers:
Pictures don't match actual items.

Products used:
One but I paid too much for these items. The other 4 I will have to donate to Goodwill.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Anniecloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.It will help if you can provide us the order number.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@Anniecloth.com or by 24/7 chat online.

Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user leonorar3
1 review
0 helpful votes
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December 3rd, 2019

I was a little skeptical from ordering at first. You see cheap prices and you think cheap clothing. Well I was wrong, I have ordered 3 times now because the quality of these items are amazing and the price well you cant beat it anywhere. Tracking the order can be a little difficult but you send them a ticket and they get back to you so quickly and let you be at ease that your order is on the way. Great website overall. Great prices for amazing quality!

Thumbnail of user tinab428
1 review
11 helpful votes
  • Send Message
March 19th, 2020

I had ordered 3 different blouses back in Nov 2019, as of today (4 months later) I have received only 1. I have already contacted you about this and was told that my order was soon to be mailed. I am so unhappy with your company that I would like to have a refund of my money or see end me my complete order.

Thumbnail of user anniecloths
Anniecloth s. – Anniecloth Rep

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Thumbnail of user anelinag1
1 review
0 helpful votes
  • Send Message
December 3rd, 2019

When purchasing a product at a cheaper value, you always risk the chance of cheaper fabric / quality. Every item that I received was surprisingly well-made and of great quality. Everything fit extremely well and was true to size. Everything was also very well priced considering I had bought five items for around $ 80. I would highly recommend to anyway looking for a good deal!

Thumbnail of user cherylw952
2 reviews
1 helpful vote
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March 14th, 2022

I checked the size chart before ordering my dresses. Just to be safe, i ordered two sizes. When they came neither fit. I requested a return and was informed that the return has to go back to China and the consumer is responsible for the shipping and it could take up to a month for the return to be processed. They offered me 15% credit. I already order larger sizes because my event is coming up I am on the losing end of this transaction Will not order from them again

Service
Value
Shipping
Returns
Quality
Thumbnail of user anelidaw
1 review
0 helpful votes
  • Send Message
November 30th, 2019

So, I ordered a thin blouse for my sister's birthday. I had many doubts, I sent an email to customer service, and they responded immediately. They answered me in record time. It is wonderful to have such fast customer service. I will definitely tell my friends and family about this site.

Thumbnail of user anastasiac56
1 review
0 helpful votes
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February 3rd, 2021

They promised a nice dress they delivered! There are many stores on the internet that you cannot speak well about, except this one! Everything is perfect. Size, color, very fast delivery. No customer could ask for more. Thanks!

Thumbnail of user anokic
1 review
0 helpful votes
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February 7th, 2021

I don't put so much hope on an average website, but this online boutique is great, I bought 2 shirts 1 dress and a pair of shorts and they gave me a small gift (earrings), also the clothes were well made!

Thumbnail of user angieb211
1 review
0 helpful votes
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March 7th, 2021

It is an amazing online clothing store! I buy them lots of clothes, shoes, glasses, suits and accessories! These are very high quality items at an incredibly low price! I love that they have so many styles to choose from, there is always something for every woman!

Thumbnail of user laurab2667
1 review
0 helpful votes
  • Send Message
November 5th, 2021

This website has an excellent selection of clothing and the prices are much more competitive than any other website you have visited. Shipping was normal, no problems. I bought many clothes and they were all very well packed. Overall, a very positive shopping experience.

Thumbnail of user giuliat5
1 review
0 helpful votes
  • Send Message
March 1st, 2021

I received the wrong color of shoes that I ordered online here, your response could not have been better. Full refund, sent me a return label so there are no shipping charges in any way. They were very polite, knowledgeable, and helpful. Nothing to improve in this online boutique.

Thumbnail of user telmab3
1 review
0 helpful votes
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January 16th, 2021

This online clothing store is MY favorite. The wide range of clothes keeps me shopping for hours. I love that they also ship almost immediately after payment, which makes receiving my clothes from there so much better. With so many different styles, it's easy to express exactly how you feel about them ;)

Thumbnail of user lynnt225
1 review
0 helpful votes
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March 12th, 2021

You can make returns without problem! That's the best part considering that most websites take weeks and I receive my order within 10 days on average with free shipping (I do it at least once a week).

Thumbnail of user taylorw211
1 review
0 helpful votes
  • Send Message
March 19th, 2021

Even with the current delays, this online boutique managed to get my order delivered quickly. My favorite shirt arrived safely. Communication was clear and objective. Thanks, keeping me updated meant a lot.

Thumbnail of user licana
1 review
0 helpful votes
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January 25th, 2020

I am always afraid to deal with customer service when something goes wrong, but in this store they were very polite and quick to help me. It is greatly appreciated to be able to quickly solve a problem by online chat. Thank you.

Thumbnail of user rubinaa5
1 review
0 helpful votes
  • Send Message
March 3rd, 2021

Amazing clothing designs and flyers on the internet. Uncommon range that includes spectacular clothing. The staff are very knowledgeable about current fashion. Would you have another option to give it more than 5 stars?

Thumbnail of user kellym1165
1 review
0 helpful votes
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April 27th, 2021

The online boutique has a beautiful page, it is incredibly easy to find discounts and promotions on any style of clothing! I have already received many compliments on my new dress purchased here. Thanks, I'll be back.

Thumbnail of user sarahc1145
1 review
0 helpful votes
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January 11th, 2021

I have ordered several times (5 orders) from this online boutique and I always received exactly what I asked for, without any problems. Your customer service is kind in answering my emails. Thank you girls

Thumbnail of user bettyl393
2 reviews
0 helpful votes
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May 24th, 2022
Verified purchase
• Updated review

Bought three pair of pants. Two were wearable and the third pair absolutely exploded into a four way rip, when I sat down. Material is so thin and see through. Nothing to do about it, company in China. I'll move on.

Reason I chose this business:

The pants look like my style.

Reason I chose this product:

It’s so easy to buy on line and quick delivery.

Quality
Great styles to choose from and the site is very Easy...
March 25th, 2022
Verified site experience
• Previous review

Great styles to choose from and the site is very Easy to use. Love the shear amount of items available.

Reason I chose this business:

Found exactly what I wanted

Thumbnail of user maitea4
1 review
0 helpful votes
  • Send Message
March 23rd, 2021

Very good service. Any problems you have had before with this website were quickly resolved by friendly email workers. Definitely the place on the internet where I buy clothes for great prices and excellent customer service.

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