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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Had hard time with Iphone - used the web site on laptop instead.
It was O.K. I looked for awhile to get what I wanted for a gift.
Seems a lot for shipping, for the price of the item.
I feel it is very deceiving. The fabric is low quality and heavy. Trying to get a refund on one item and it is like pulling teeth. Also the items took several weeks to get to me especially one of the items took about 5 weeks. Customer service is non existent.
Lots of beautiful things. Just hoping these reach me before vacation.
Good selections, I just wish sizing on products were more consistent, small in one top was roomy, other was tight. Both had same sizing guidelines and both were described the same.
Check out good, product as advertised, good quality garment
Difficult to know the length of dresses. Could have sizes larger than 16
Fabric clung to stomach and hips. Fabric had little body. I would have rejected it the minute I saw it, but of course the picture was gorgeous--seemed to be really full in the hips.
Return process is vague, no specific information even tho that is your business. Led to believe the shipping would be really high--better to just take a discount and count your losses. Who ever knows?
Dear Customer,
We are deeply sorry that you are not satisfied with our product.
Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.
While we strive to make our return process as streamlined & clear as possible, I understand that there may be some hurdles that customers face. In order you to know our return policy better, you may check https://anniecloth.com/information/return-refund-policy
As for the offer of partial refund. Before providing you with additional information about the return process, we would like to offer a partial refund as a goodwill gesture to resolve the issue and satisfy our customers. We apologize that our previous solution did not fully meet your expectations.
Actually. We have established a specialized return center for our customers in the United States to simplify the return process. If you do not want to keep the items and still wish to return your items, please contact us at service@anniecloth.com. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
Mandy
ANNIECLOTH
Difficult to know the length of dresses. Could have sizes larger than 16
Easy to find what I wanted, good selection, great styles.
I thought the items looked good, and that I would enjoy them. However, I wouldn't say I like the fabric you use. I prefer more natural materials.
Just ordered, will know more when I receive the products. Ie. Quality, fabrics, and fit.
The low price is nice, I love the large selection. I received every item ordered, very nice graphic tees.
Was disappointed in unusual pants fabric and sizing (6-8 was still too small even though I wear a size 6). The top fit just fine (small) and the colors were vibrant so I'm keeping it.
It was easy and I loved the styles but I wish you would offer free ahipping
The clothing took weeks to arrive, it is poorly made and impossible to return.
The items I ordered looked way cuter in the photos online than when I received them. The sizing given is off. I am a small/medium but nothing I ordered Medium fit me. Both of the dresses I ordered were too tight.
Dear Customer,
We apologize for the experience you had with our products and we are sorry to hear that they did not meet your expectations. We always strive to sell high-quality products that match the descriptions and images in our advertisements. We appreciate your feedback and would like to work with you to resolve this issue.
Can you please provide us with more information about the specific product(s) you received?
If the actual dimensions of the product we have sent you are not the same as the ones stated on our size chart, please send us the photos of the real product with size measurements for our check.
This will help us investigate the matter further and look into options for a resolution.
Again, we apologize for any inconvenience caused and we hope to have the opportunity to make things right and regain your trust as a customer.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
I thought the percentages for 2nd & third item would be taken off but they weren't. It was misleading.
I would have purchased more if those discounts had been applied.
I think your shipping charge is outrageous compared to other online sites. Where will the purchases I made be shipped from?
Very good it was easy to join and easy to order. I t was extremely easy to order I will undoubtedly order from Annie's again.
I didn't expect those clothes will be this good! Not only the colors and design are different and feminine but the quality is great too.
Me and my daughter loved!
Beautiful clothes! The clothes caught my eye
Very bright. I got lots off compliments
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Sorry to hear that the product does not meet your expectations.
Please note that we take these issues seriously, and we are committed to providing our customers with products that meet their expectations in terms of quality, materials, and sizing. We will investigate further to ensure that these issues are addressed, and appropriate measures are taken to improve our product offerings.
As for the return process. While we strive to make our return process as streamlined as possible, I understand that there may be some hurdles that customers face. We appreciate your feedback regarding our automated system and will take steps to improve it.
We have reviewed your return request and confirm that it was processed successfully. We sent you email with the return information twice. The latest one was sent out today.
Sorry that email we sent confused you. To help us assist you better. Please provide us with more information about the issue of confusing you met.
We apologize for the delay in receiving your items. We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Please do not hesitate to contact us via service@anniecloth.com or live chat.
Best regard,
Mandy
ANNIECLOTH