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Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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No problem taking your money and sending out clothes but do not try to send back Patience is needed web site slow
Nothing fit, all fabric is terrible and not conducive for a hot weather climate. Plus it is never that reasonable if you add it all up with the shipping.
Dear customer,
We apologize for any disappointment or inconvenience caused by the sizing and fabric of the items you received. We understand how important it is to receive clothing that fits well and is suitable for your climate.
On our website, we provide detailed information about the material of each item on its details page. This can help you make an informed decision regarding the suitability of the fabric for a hot weather climate.
Regarding the cost of shipping, please note that our system automatically determines the shipping charge based on factors such as distance and weight. Before completing your purchase, you will have the opportunity to review the total cost, including shipping, to decide whether or not to proceed with the purchase. We apologize for any frustration caused by the shipping costs and assure you that we are constantly striving to improve the shopping experience for our customers.
To help offset the shipping cost, we offer free Standard shipment for orders with a total amount, after discounts, of over 99 USD (excluding final sale items). Additionally, we recommend checking our website's homepage for ongoing promotions and subscribing to our newsletter at the bottom of the page to receive updates and exclusive coupons.
Thank you for your feedback, and we hope to continue serving you in the future.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
Yes, I find your shipping fees way too high. $100 to get free shipping isn't doing it for me.
I got the Boho Turquoise Necklace and it was broken, one of the jump rings was missing and not inside the packing, so it was broken when they placed it in the packing and didn't check to see if it was ok or didn't care it was broken. It didn't look like the picture on their sales page. The stones looked like opal stones and turquoise stones on their sales page but the opal ones where just a clear plastic. I looked for where to contact them to return the Boho Turquoise Necklace but there wasn't a phone number on the packing and papers and their returns and refunds policy said you can't if it's broken. When I checked other peoples comments on this they said they had problems with returning their items and couldn't contact them. I called the phone number they used for the sales advertisements on my text messages and got a number that doesn't exist, that it's self made me worried they're not honest. I tried to text them about the Boho Turquoise Necklace being broken on one of the text messages they send me but they ignored me and within minutes just sent another sales advertisement and I've still not got a reply from them, I even emailed them about it and got no reply but still just get sales advertisements. I now just delete what they send on their sales advertisements and I won't ever trust them enough to buy anymore items since they don't show they really care what they did and only wanted my money. I also got the Zircon Pearl Diamond Ear Cuffs, which was very pretty, wasn't broken and looked like their sale advertisements but I couldn't figure out how to put it on my ear like they show in the advertisement. I even had my sister and niece try to figure it out and they couldn't either. I didn't even get instructions on how to wear it.
Dear customer
We apologize for any inconvenience caused by the broken Boho Turquoise Necklace and the lack of response from our customer service team. We understand how frustrating it can be to receive a damaged item and not be able to return it.
Please note that we do not currently offer phone support, but you can contact us via email or online chat. You can find our contact information on our website at https://anniecloth.com/contact-us.
We have checked our records and found that we responded to your email on September 14,2023, requesting photos of the damaged item. However, we did not receive a response from you. Please note that according to our return policy, jewelry items cannot be returned or exchanged unless there is a quality issue.
To help resolve this issue, we have sent a new email to you and requested that you reply with photos of the damaged necklace. If you still cannot receive our emails, please contact us with an alternative email address (such as Gmail) or via online chat, which can be found in the bottom right corner of our website.
Regarding the Zircon Pearl Diamond Ear Cuffs, we apologize for any confusion regarding how to wear them. We will forward your feedback to the relevant department and consider offering instructions for these types of items.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
Dress that I got was not even close to what I ordered.So not pleased.I prefer getting my money back.I feel that I was scamed.
Dear customer
We apologize for the inconvenience caused by receiving a dress that does not match your order. We understand your disappointment and want to assure you that we take this matter seriously.
To assist us in investigating this matter further, could you please reply to our email and provide us with a photo of the dress you received? This will help us verify the discrepancy and take appropriate action. If we have indeed sent you the wrong item, we will gladly offer you the option of a replacement or a refund.
We apologize for any confusion or inconvenience caused. It is never our intention to deceive or scam our customers. We value your trust and are committed to rectifying any mistakes or discrepancies promptly.
Thank you for your patience and cooperation. We appreciate your understanding as we work to resolve this issue and ensure your satisfaction.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
Went well after I finally made up my mind what I wantd.
THEY NEVER SENT ME MY ORDER. THEY CHARGED 18.99 FOR SHIPPING. THEY NEVER GAVE ME AN ORDER NUMBER. THEY NEVER ANSWERED MY 3 EMAILS. I WILL BE REPORTING THEM TO PAYPAL AND GET MY MONEY BACK! HORRIBLE, HORRIBLE, HORRIBLE!
Dear customer
Thank you for reaching out to us regarding the status of your order and the lack of response to your emails.
We apologize for any confusion regarding your order. According to our records, your order was successfully delivered on August 9,2023, and there were no delays in the delivery process. If you have not received the order, please check the email we sent today, reply to us, and verify your shipping address.
Regarding your emails, we have thoroughly reviewed our records, and we found that we received two emails from you, dated August 8,2023, and August 17,2023. And we have replied to these two emails within 24 hours. We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
Since we cannot proactively contact customers through other means except emails, if you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
We apologize for any inconvenience caused and appreciate your patience and understanding as we work to rectify these issues and improve your overall experience with us.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
Very disappointed! The cardigan in the photo has different colors than the one that I received! I liked the one in the photo. This one has a predominant amount of pumpkin orange in it, a color I would have never ordered. So now I do not trust you photos. Also, you added on shipping and tax after I purchased. I'm not likely to order again, even with all the discounts that come through.
Dear customer
We apologize for any disappointment caused by the color difference between the cardigan you received and the one shown in the photo. We understand how important it is for our customers to receive items that match their expectations.
To address this issue, could you please send us some pictures of the item you received so that we can check if it is not as described? This will help us determine the best course of action to resolve this matter to your satisfaction.
Regarding shipping charges, please note that these are determined automatically by our system based on factors such as distance and parcel weight. You can enjoy free Standard shipment when the order amount after the discount is over 99 USD (excluding final sale items). Upon checking, your order is not eligible for free shipping.
Thank you for your feedback, and we hope to have the opportunity to assist you further in the future.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
I like the Tshirts but your check out is definitely a bit pricey. I was very impressed with the quality and design of the shirts I bought. Package was wrapped nicely and shirts were not even wrinkled.
I like the Tshirts but your check out is definitely a bit pricey.
I got a discount code texted to me but it wouldn't work. It was for 12,%, off. The pants were very cute but too see through for me. I gave them to a friend that loves them
I got a discount code texted to me but it wouldn't work. It was for 12,%, off
I am delighted with my purchase. Tjhe casual striped pants are very attractive, fit perfectly, and the fabric is soft and beautiful. The item was delivered six days early than projected. And the price very reasonable. I will order from Annir Cloth again.
I ordered a green shirt and have not received it, it has been deducted from my bank account. In August!
Dear customer
We apologize for any inconvenience caused by the delay in receiving your order.
However, we have checked our records and found that you only ordered two shirts from us on August 26,2023. One shirt was Navy Blue, and the other was White. We have successfully delivered both items to you on September 16,2023.
Unfortunately, we do not have any record of you ordering a green shirt from us. If you placed an order using a different email address or through another account, please contact our customer service team with the order number, and we will do our best to assist you.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
The dresses I've ordered are really nice. My complaint is the time it takes to receive them 2-3 weeks is to long and they don't communicate about delivery time.
I put in a coupon code and my final cost did not show it.
Also, the website stinks. It took me many, many tries to get an order placed.
Dear Customer,
We apologize for any inconvenience you may have experienced while placing order and applying discount. We value customer feedback, and we will do our best to improve the order process to make it more user-friendly.
We have tested our website and everything appears to be functioning correctly. We recommend that you can try to improve it by switching networks or devices if you still encounter difficulties when placing an order next time.
Upon checking, you have not applied discount code. Would you mind to share us more details like which coupon code you’d try to apply? We'd like to confirm if this coupon code is eligible for your order and offer a suitable solution for you.
Please contact our customer service center or send a private message to us. Looking forward to your reply.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Ashley
ANNIECLOTH
Interesting pretty fabrics and forms
Have applied for a Return, loved the Product but just need a new size.
Dear customer
Thank you for reaching out to us regarding the sizing issue with the dresses you purchased. We apologize for any inconvenience caused and understand the importance of finding the right size for your needs.
We appreciate your proactive approach in requesting a return for the dresses. Sorry, an exchange after shipment is not available. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order. We apologize if our response time has been longer than expected. We are currently experiencing a high volume of inquiries, which has resulted in some delays. Please be assured that we are working diligently to address all customer requests in a timely manner.
Upon checking, we have emailed you the return label on 2023-08-05. Please check the latest email we sent today and find the return label. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
If you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
We understand that receiving the correct size is crucial for your satisfaction, and we apologize for any inconvenience caused by the initial sizing issue. Please note that our sizing chart is available on our website to assist you in selecting the appropriate size for future orders. We appreciate your feedback and will take it into consideration as we continue to improve our product descriptions and sizing information.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
Great experience for the first time I find you in my computer and start taking a look at your products. It was amazing
I have used Annie Cloth often and pleased with the ease of ordering, the payment methods and the quick delivery.
Pretty easy but I can never use the discounts they supposedly give you. Also I had bought 2 leisure women's outfits and they fell apart after one washing, I spoke to customer service and they did nothing. Very frustrating was not going to do business with them anymore but said one mor time. Didn't was the article yet we will see.
It became frustrating when I looked at an item and the went back to the list it made me start at the top of the list every time.
Upon receiving my order it was not what it appeared to be on the web site. I will not be purchasing again.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention.We apologize for any inconvenience caused by the difficulty in navigating our website. We understand that this can be frustrating and we want to make sure that your shopping experience is as easy as possible.
We will pass your feedback back to the technical department. Before this function is complete, we suggest that you can add the products you are interested in to the shopping cart while browsing so that you can check them later. Instead of being able to jump back to the begging of the page you were browsing, we will try to improve this functionality.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Ashley
ANNIECLOTH
It became frustrating when I looked at an item and the went back to the list it made me start at the top of the list every time.
It wouldn't let me use the coupon code offered when I 1st looked at this item, or a 50% discount that flashed on the screen.had to write them mult times!
When it FINALLY arrived, after too long a wait, w no way to track it, (I had to write them mult times more), then the dress was NOT as described.it was most definitely NOT a mini dress (way below my knees)! & looked awful!.
In trying to return it, they were offering me a discount on any other item I might want later instead, then there was a confusing way to get a return label!
They said I was responsible for shipping cost which when I went to UPS, it was going to cost me over $24 to return it.the dress itself was only $17.
So it was a real rip off.I'm giving the dress to the homeless & consider this a total loss.what a hassle!
They take no responsibility for something they described so badly, (also, buttons on top were fake, so you can't open them).
So payed shipping to get it plus a rediculous cost to return it.
I do NOT recommend them & I'll never use them again!
If I could have given no stars, I would have!
Dear Customer,
We apologize for the multiple issues you encountered throughout your shopping experience and the subsequent difficulties in returning the item.
The coupons provided by the pop-up window on our site are random. You are supposed to input the coupon code before checkout. But upon checking, you did not apply any coupon code. There are buttons to enter the coupon code on both the shopping cart page and the payment page. If you are ordering from a cell phone, please scroll down the page to find the input box, if you are ordering from a computer page, the input box is in the top right corner of the page. May we know the coupon code you tried to use?
We also apologize for the delay in the delivery of your order and the lack of tracking information. We understand the importance of timely and transparent communication regarding the status of your order, and we apologize for any inconvenience caused by the lack of updates. But your order arrived within the promised time and without delay.
Sorry that our product did not meet your expectations. Could you please send us some pictures of the item to check if it's not as described？ We appreciate your feedback and will use it to improve our product descriptions and ensure that our customers receive what they expect.
We understand that returning the item can be a time-consuming process, and we value our relationship with you as a customer. Therefore, we will offer compensation and hope you will consider accepting our offer instead of returning the product. But you still have the right to reject our offer and return the product.
We have emailed you the return label on 2023-08-05 and then another email to fill in your return shipping details, you only replied to the 2nd email and requested for the return label. We also resent the return label on 2023-08-06. Please let us know the tracking number of the return parcel, we will refund after we receive the parcel.
We apologize if you have not received a response from us via email. We want to assure you that we do respond to every message we receive, and it is possible that our response may have been overlooked or gone to your spam or junk folder. Sometimes email operators identify our emails as advertising emails and automatically block our emails.
If you still cannot receive our emails, please contact us with another email address (such as Gmail), or contact us via online chat. You can find the chat button on the bottom right corner of our website.
Sorry to tell you that “Buyer is responsible for return shipping cost”, which we have stated on the website. Please understand.
May we know which buttons on top were fake? Please email us a screenshot and we will forward this issue to the relevant department for further check.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Echo
ANNIECLOTH
It wouldn't let me use the coupon code offered when I 1st looked at this item.or a 50% discount that flashed on the screen..
The fabrics weren't as nice as they looked in the online pics. I was expecting more cotton type fabrics. The sizes were different than I usually expect.
My order was finalized BEFORE I used my LUCK15 coupon. They took care of the problem within hours! Awesome!
My order was finalized BEFORE I used my LUCK15 coupon. I would like to cancel this order and start over again
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the returns process.
About returns, all purchases (except Final sale/Clearance item(s),Free Gift, Swimwear, Underwear, Panties and Accessories) can be returned within 30 days after you have received the last package of your order. Upon checking, we didn't receive your previous return request. We sent you an email about your require today, please check soon.
You can check our return policy and how to return via https://anniecloth.com/information/return-refund-policy
Thank you for taking the time to share your feedback with us. We are sorry that this makes you down and will strive to improve the quality of our services and for better policy. What we have been trying to do is to make you have a good experience of shopping.
If you need additional assistance, please feel free to contact us by email at service@anniecloth.com. We will reply to you within 24 hours.
Best regard,
Ashley
ANNIECLOTH