Jeff M.

My wife bought a pair of sandals from Plus Protections. When they finally arrived they were too small. Communication was good with customer service but they like to excoriate you before offering exchanges only. Which wouldn't be so bad but you have to send the products back to China. Our experience with sending and receiving items from or to China has been negative in the past so we decided to give the sandals to a family member. They use a return address in NJ on shipping package, but its really in China. No correspondence in the packaging regarding returning the merchandise or a receipt.

This company has just ripped me off of 185 dollars. They require all returns to be sent to Hong Kong. They make it look like they are doing business out of San Francisco, CA. They staggered our shipment into 3 shipments and then told us we were beyond the 15 day return policy. Customer service is only done by email in broken English and they always apologize for no phone number. Stay away from this sham. Clothes and shoes were inferior products when they arrived. Now, I'm stuck with selling the junk on Ebay.