Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The ordering process was Quick and easy, I needed to be patient to receive products. The product quality unfortunately was inconsistent. Sweater is soft, comfy, one sweatshirt is perfect to size, no shrinkage in cold water and no dryer, but another is smaller than sized (same size as first sweatshirt) in the shoulders and arms and different fabric... the jeans were the biggest disappointment. The fabric was... brittle... and the jeans tore immediately. Just putting them on fingers went through fabric..
Shopping was fine, but wanted an express delivery option
Very good experience and i will continue to order merchandise just as I have in the past.
Thank you it was fine. It took a while to get product but was pleased with it. I would've liked more communication from y'all alerting me on delivery.
Easy to buy but delivery took longer than expected
I had bought a few times from them. Their clothes design is very trendy and I love it. No regrets. Will continue to buy from them.
They say they accept returns but you will never actually get your money back they go round and round. The fabrics end up being not what they appear to be in the pics. The fabric is thin and the sewing is either incomplete or poorly done.
Dear customer,
Sorry that you are not satisfied with the items. It would be helpful if you can send us your order number so that we can check. Or you can contact our customer service to follow up the return if you need.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Love the tops and sweatshirts I've ordered from this site. The fit is true, the colors bright, and the designs very creative.
Everything was good! So many beautiful shirts, it was hard to choose.
Arrived too late for Christmas and it was described as a sweatshirt but it is thin
Dear customer,
Sorry that you are not satisfied with the items. We will forward your feedback to the related department and will keep improving our products and the delivery service.
The actual delivered date bases on the real situation of the shipment.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Good and cute clothing and easy to move around the website
Easy so nice to shop online this is my first experience so will see how things are if good I will be doing more shopping... received the clothes was not too happy with quality and the sizing was not what I expected.
I would rather pay more and get something of quality. I have not had this experience with other companies at the same price point. I won't buy again.
Not very good. Still waiting a response for my returns!
Dear customer,
Sorry that you are not satisfied with the items. Per checked, we have replied your email of your return request on Dec. 23rd, did you receive the email?
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Great selection. First time to your site. My girlfriend will love everything
New experience with Annie Cloth. Don't think I want to do it again almost a month waiting didn't know if it was coming or not. Difficult trying to track them But thanks for lady with the chat that help.
Dear customer,
Sorry that you do not have a good shopping experience, we will forward your feedback to the related department and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
New experience with Annie Cloth. Hopefully it will be a nice beginning.
Very nice items, larger than expected. I wear normally German 36/38, UK 10. M was much too large, so that I had to reordet in S.
Very nice items, but a bit larger than expected.
I would never, ever order a small size. Second order I have received that all tops were small. Two orders I could not return so I had to pay for them anyhow. I am on a fixed income and that hurts.
That was my last order forever with Anniecloth.
Got mixed up but figured it out later. Got other things there
I love the shirts even though I am an old lady. Thank you
They attached the tinsel with hot glue, and I can't get the glue off the sweater. I had to take the tinsel off to wash the sweater. I guess it is a one time sweater.
Everything was to big did not look like the picture
Dear customer,
Sorry that you are not satisfied with the items. We have sent you the return info on Dec. 18th, did you receive our email?
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Waiting for 25% refund on 2 items. I was offered to get refund then this letter came asking if i got my merchandise. I received about a week ago that i would get the 25% refund on both items
It would not give me the 15% as offered
I received in a timely fashion but the actual sweater was a disappointment. The color was off from the website and the material was thin and cheap feeling.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
The delivered date bases on the real shipping situation, sorry that you are not satisfied with the shipping time. We will forward your feedback to the related department and will keep improving our shipping service.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com