The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Nice items and lots of items to choose from. Pretty colors!
Talked with Annie cloth and I requested a refund because it does not fit my wife was told by her that 15% would be given back. Because I would have to pay for shipping and custom.
Ernie
*******@centurylink.net
Love it. But just wish shipping was cheaper. I thought it would take a few weeks to get it, but I was pleasantly surprised to get it in about a week.
I bought a short one in this online boutique. The quality of the clothes is good. There is no (standard) shipping cost so that's great. I love the designs and the constant updates.
Good range, good delivery service. Easy to shop for anything u are looking for.
The shopping experience was fast & very easy. Found everything I was looking for.
Excellent quality of my dress! Perfect adjustment! Give on time. It was a gift for me, I loved it! This werbsite have one more client.
Dear customer,
Thanks for your support. It would be much helpful that if you can provide your order number so that we can make a record.
Thank you for your feedback.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
So many choices. I spent hours picking out items. An absolute SHOCK when I got my shipment. The cheapest material I've ever seen. Poor cuts and stitching. Nothing like the pictures. A great photographer, but plain old lies. False advertisement much? All ordered same size. Some so small I couldn't get them on; others like "tents". Huge. Out of 16 tops, only 4 halfway fit. Nothing is washable. Material too tacky. I'll try to get at least one wear from each kept items. This has been a costly mistake. I just feel uncomfortable returning everything. Altho I don't want anything. I'm not even expecting to get refunded. Nothing has been good and honest about this whole purchase. I'm sending most back. Because I won't even donate this poor quality merchandise. Hope Anne is at least honest enough to give me some money back. I'm just sick over this purchase. I feel such a fool (fooled).
Dear customer,
Sorry that you are not satisfied with the items. Please note that for each order, customer can enjoy free shipping when the amount is reaching $119 after the discount price (not include final sale and flash deal items).
If you need to return the items, you can also contact our customer service for the return instructions.
Return Policy: All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
For more details of the return, you can check on https :// anniecloth. Com/information/Return%20%26%20Refund%20Policy
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
So many choices. I spent hours online. Pick this. No, that! Whew.
Looking forward to arrival of goodies. First time buyer.
I order to tops and a pair of half gloves. I received one top and the half gloves but not the snowflake top.
Dear customer,
Per checked, the final item has been canceled and we are arranging the refund for your. Kindly wait for the refund.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
I managed the website fairly well. The shipping charge of $24 plus is way too much.
I managed the website fairly. The shipping charge of $24 plus is way too much.
Very easy to understand to buy delivery was good and is exctactily what i order thank you so much
From the beginning it was a wonderful experience. In the end, and after seeing many designs, it was reduced to two dresses. A difficult choice as everything is fabulous. So since this special dress is for a special occasion, I decided to shop online again here.
Easy to select and check out:
Easy to select, but I somehow got a double order, and I am having problems with returns.
Many of their items online are reasonably priced and attractive but shipping comes from China so it basically makes it impossible to return if you do not like your item or if it does not fit.
Dear customer,
Sorry that you are not satisfied with the item. We will forward your feedback to the related department and will keep improving our products.
For our return policy, you can check on https :// anniecloth. Com/information/Return%20%26%20Refund%20Policy
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Clothing not as advertised, didn't fit and definately not worth the money spent.
Dear customer.
Sorry that you are not satisfied with the items. It would be helpful that if you can send us some pictures to check the items first.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our products.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Got it mailed in no time packaged nice mailed very fast
I never received a confirmation email from you when the order was placed or a tracking number. It took over a month for my items to arrive. They're was also no update on any delays or any communication on when items would ship. The quality of the material for many of the items received was far below what I expected.
Dear customer,
Per checked, the items were delivered. Kindly double check first.
You can also contact us by online chat, we have online chat service for 24h.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Great looking items! I can't wait until they arrive.
Good experience, easy to shop the site. Great priced, got everything I ordered
Incredible service on the internet, the online store is organized and easy to navigate. This isn't my first time shopping here, I just wanted to start showing how much I love this online boutique! Thanks!
I ordered this for Christmas, but it came on NEW YEARS DAY(01/01/22)!: I am a Christian and one of my favorite things about my GOD is HE is known by many names, which all mean something important, therefore, when I saw this in my sisters message call, I knew I had to have it.
QUALITY: SO SO/POOR
SIZE: To small for me and it is a 2XL, I can put it on put it is too tight. [US: XXL; Shoulder: 17.28; Bust: 47.64; Sleeve Length: 25.39; Length: 27.95].
LABEL: Does not say ANNIE CLOTHE but says MISS LOOK.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Dear customer,
We will checked the related issue.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com