The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Appealing design. Looks like good quality garment.
The green floral top has a white spot right in the middle of the front and back. It looks like bleach had been dropped on it and went all the way through. Cute top and fits wells otherwise. The blue tank seems to have been made incorrectly and fits strangely. The top part is where it fits weird.
I was going to return both of them and get a replacement of the green one but ran out of time to return them because I was sick and had to stay home.
I received a bag for my daughter from this online boutique that is impressive, it is very beautiful, it has many functions. My daughter is delighted. I think I will repeat this time with a dress for me! Thank you very much for everything
1. The item I purchased is nothing like the picture. It is a totally different (very ugly, bright gold) color.
2. When i requested a return, they offered instead to pay me 15% of what I paid instead because "the return facility is in china and i will be responsible for any extra fees and shipping costs".
3. When I purchased the item it said nothing about the company's location in china. I would not have ordered if i had known.
4. When i went on the site to write a review i was told the review function was not working and i could not leave one.
5. Their prices are not even that good to warrant the risk of ordering this way!
Fast, quick shipping. Great quality items. One item, a white long sleeve top, was not like the picture but, I liked it anyway and really nice quality. I will buy from again. Not to mention the price was excellent to.
Despite their claim to the contrary, I'm unaware of any attempts by Annie Cloth to contact me via Sitejabber to discuss resolution. Why use a third party when they had my email address? Dealing with Annie Cloth is a big hassle when problem resolution is required -- too difficult to get in touch with them and small chance you'll be heard. Delays shipping ALL items ordered and authorizing returns can push you past the return window, leaving you with minimal leverage. Bottom line: final sale shouldn't apply to ANY items which arrive damaged or defective. A free return is warranted in such cases, especially when overseas return shipping costs are exorbitantly high. Their best offer was a 35% refund. WHY NOT GIVE YOUR BUSINESS TO A COMPANY WHICH SEEKS TO EARN IT?
Dear customer,
Sorry that you are not satisfied with the items and our service. It would be much helpful that if you can provide your order order so that we can check the related issue as well. Or you can also send the clear pictures of the related items to our customer service by email as the pictures here are too small to check.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
STAY AWAY! The clothes and shoes may look stylish in the photos, but getting involved with this company is NOT worth the aggravation. 1) Many styles and colors are great, but the materials are cheap and flimsy. 2) You could receive defective merchandise which you must pay to return or exchange (see photos #1 and #2 below -- shoe has missing stitching). 3) Sizing is inconsistent with stated US size equivalents and even the company's own chart/measurements. There are huge size variations from style to style -- up to as much as 14" in the waist/hips (see photo #3 below -- two garments listed as the same size!). 4) Returning anything is a nightmare -- lots of hassle and expense and ENDLESS email exchanges. 5) I was offered a 35% refund which I accepted even though it meant I'd be receiving $83 on an order of $237. I received a $36 refund, but am still going in circles with customer service regarding the remainder. May have to open a dispute with my bank to get the rest.
It took me a while to choose something because the styles with patterns are very nice and difficult to narrow it down to just a couple.
Quick and easy and love the options available.
Should offer different shipping option is the only suggestion I have
Clothes look NOTHING like the pictures. They are also made of inferior fabric and are shoddily made! HORRIBLE. Will NEVER shop with you again
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Somethings fit too big and other things too small. I will have to reach out about returning.
The flowers were flimsy. The green alternated 2 colors. All in all, mediocre. Still worth the price. Okay.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at service@anniecloth.com or by chat online.
Anniecloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Found something beautiful reasonable price
The internet service here was lovely, the pants arrived quickly and safely. It's like the image on the page, the measurements are perfect.
I just started shopping on site and liked what I saw.
I didn't get the order I asked for. I wanted a grey dress with a cross made of rine stones but got a black tank top with a purple cross on it, which wasn't what I ordered. They gave me a 30% refund after negotiating. I do think I should've gotten a full one since they didn't send me the item I wanted at all, but I didn't want to argue much. The service was okay and that's why I didn't give the experience only one star.
Dear customer,
Sorry that you are not satisfied with the items. We will forward your feedback to the related departments and will keep improving our service.
We commit to provide a better shopping experience to our customers.
If you have any further query please feel free to contact us at service@anniecloth.com
Would help if I can see reviews and there was more accurate sizing
Easy to navigate and use website. The staff is friendly and the dresses and accessories look great and amazing, the quality is higher than I expected for the low price I paid for my order..
Excited about this shirt. Just found out I am going to be a great- grandmother.
Good easy access and prices reasonable and lots of varied selection
Items ordered look nothing like photos. Materials look totally different in person.
Dear customer,
Sorry that you are not satisfied with the item. If you need to return the items, you can contact our customer service for the return instructions.
Return Policy: All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
For more details of the return policy you can check on https :// anniecloth. Com/information/Return%20%26%20Refund%20Policy
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Really happy I found a site with lots of super styles and choices.
Really looking forward to getting these. Unique items for such a great price!
I love shopping at a sonline store if it's trustworthy, blazing fast with shipping, free returns, and easy. I have recommended it to some of my friends. The care staff is very friendly and helpful.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Dear customer,
Sorry that you are not satisfied with the items and our service. It would be much helpful that if you can provide your order order so that we can check the related issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com