Anniecloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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When dress arrived it looked nothing like picture style wise or colour wise
If only all my online shopping and customer service communication were as good as in this online boutique. They were a pleasure to deal with, very professional and helpful.
I love ever thing about the site - only complaint was the high dollar postage
The overall opinion of the clothes I received is fairly good, however I was unhappy that the sizing chart did not seem to be accurate. Normally I wear a medium to large and on the clothing that I ordered a large, it looks like I'm wearing a tent. Other selections that were medium seem to fit OK but even still on the larger side. Perhaps I will order again and try the small sizes
I hope the clothes I buy are of good quality as first time buying from this sight
Longer sleeves than normal and tighter across bust area. I'm kinda busty, but it was wearable. Other than waiting much longer than normal for shipping and having to question this company where it was. Order was incomplete as far as the offered free gift, but got ordered.
I checked the size chart before ordering my dresses. Just to be safe, i ordered two sizes. When they came neither fit. I requested a return and was informed that the return has to go back to China and the consumer is responsible for the shipping and it could take up to a month for the return to be processed. They offered me 15% credit. I already order larger sizes because my event is coming up I am on the losing end of this transaction Will not order from them again
I received my order June 2021. I didn't care for the quality of the items. Sent email asking for return instructions. I was informed that I had to ship to Guangzhou, China. They did offer to refund me a less then half of what I paid. Because I was so frustrated with their business practices I did attempt to ship back to China. The tracking information stated item was held in customs for a month. When it was final release for deliver, the tracking number state couldn't deliver because it wasn't safe. No idea what that meant. This message was recorded 3 times. I received the package back February 2022!
If you aren't 100% sure that you will like the item or aren't sure of correct size, DONT ORDER! You have been warned.
Sometimes long shipping time and some items not as pictured on website.
Online boutique that has excellent clothing, especially dresses, it would be my favorite among all. They are very comfortable to wear and fit my body perfectly. I have not found a similar design as good as my new dress!
I was to pay $35 and you charged my card $55. I should send everything back, but I'm lazy.
I do not understand how this company received any good reviews unless they wrote them all! HORRIBLE shirt! Sleeves were a completely different color and looked like they were added on! Returns are a nightmare! STAY AWAY!
Dear customer,
Sorry that you are not satisfied with the item. It would be more helpful if you can provid the related order number so that we can check the related issue. Or you can also send more pictures of the item to our customer service by email so that we can check the item more clearly.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Yes. Actually I think your clothing are adorable. I'm placing a second order before I even receive my first order. My concern is your notice of: spend $119 and get free shipping. I had to add more items to get free shipping. Thank you for using Klarna, whom I love, but when I have to spend so much more for free shipping, my monthly payments are higher than expected. Of course, I know I can get less and pay the shipping but, my gosh lol, your shipping cost are outrageous. Based on this reason, I give fewer stars. I increased to three because I really love your style. You know what, I'll increase your rating till five stars but please don't disregard this comment.
Great! The shipping cost is expensive. I had to buy more which increased my four payments
Shipping cost is incredibly high. Talked myself into ordering anyway.
Sometimes the clothes fit and a lot of times they look nicer on the model than in real life
I like the clothes snd the jewelry looks pretty
First, I would appreciate your good customer service. I would also say that the shipping, value, and quality of clothing treats me well. This is definitely a complete online store.
The top I received looks nothing like on line.
I think it's awful.
Dear customer,
Sorry that you are not satisfied with the item. It would be much helpful that if you can send us some pictures to our customer service by email so that we can check the issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our products and service.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com
Nice to be able to shop online. I took my time browsing until I had to stop shopping because I could have gone over my budget.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Sorry that you are not satisfied with the item. It would be more helpful if you can provid the related order number so that we can check the related issue.
We accept return for items (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
You can find more details of our return policy on https :// anniecloth. Com/information/Return%20%26%20Refund%20Policy
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com