AnnieclothReviews 5,201

My bad for not checking their reviews before ordering two sweaters. One white color block sweater had a peculiar odor and huge gaps between the three front buttons. The other sweater was supposed to be "red" but was more of an orange color and so short it looked like I was wearing kid's clothes. NOT AS PICTURED. I asked for a refund and it appears they are running out the clock on the 15 day return window by repeatedly requesting more information from me "We have received your inquiry. To better serve your needs, we would like you to provide some additional information regarding your order." They never explain what information they are missing and there is no phone # listed. Contact is email only with a 24 to 48 hour turnaround on their end. We are on round 4 of email tag and no closer to refund. I have provided them with the order #, the SPU #s of each item, the sizes, the colors, the date I received each item (shipped separately), and the reason(s) I want to return them. OK I just got my answer, via email of course... I have to send the stuff back to CHINA. Here's their exact wording.
"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package."
"Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
"If you still want to return/exchange the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// anniecloth. Com/information/Refund%20Policy"

Going to cut my losses and go for the 15% refund. NEVER AGAIN! I am warning EVERYONE I know about this "company".

First I normally do not give bad reviews because I know it hurts a company. But NOT even worth 1 star. The pictures they display do not look anything like the clothing they send. The items are very poorly and cheaply made. It took 6 weeks to get my order and when I finally received them, they sent the wrong items. The items are shipped from overseas. I ordered 5 items, received 3 after 4 weeks then 1 more item after 6 weeks and still waiting for 1 more item. They asked me to be patient and wait. I don't want to bother sending the items back. Its not free to ship them back. I read it is very difficult to get a refund with this company. I should have read the reviews before I ordered from them. I would not recommend this company at all!

Cotton and Linen items listed are actual BLENDS ONLY! So false information is listed.
Prices listed are actually much more expensive after you've paid converting into US dollars only after you've processed payment so they are more expensive.
Return email requests do not get answered until a second attempt, at which now I'm stuck with my $450 purchase which I won't wear often due to blended polyester.
By the time the company did reply to my request the 7 days lapses as I was extremely busy. Had they replied a couple of weeks previous I could have organised to returned my items.
I had requested the initial return request immediately upon receipt of cloths however the company dragging out a reply or not replying st all caught me unaware once I did get their email.
BE VERY CAREFUL WITH THIS COMPANY.

Buyer Beware: If something appears too good to be true, it's too good to be true. Annie Cloth online adds are beautiful. Prices are VERY reasonable. Actual items received are made of cheap material and look nothing like the adds which represented them. Return policy is impossible and will cost the customer more for shipping than the original cost of the item. Upon arrival of my items, I contacted my bank and filed a fraud complaint against Annie Cloth. My bank reversed the charges on my credit card. I'm still waiting to hear news of the final outcome. Once everything is resolved, I'll donate the Annie Cloth items to my local thrift store. From now on, I'll stick to ordering from Amazon, which has gotten way too big for its britches yet is a trustworthy company.