The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
My friend and I we are satisfied with the quality of the dress and accessories that we ordered from this store, the print quality is very good. We will definitely reorder.
This is the second time I bought a dress from this store. I love the variety of styles, colors and sizes. There are always tons of dresses that I can choose.
I just placed my order, a pair of blouses, for the moment they have not arrived, they keep me up to date with the delivery via email. The page was easy to navigate and make the purchase.
The worst clothing products I have ever bought! The sweater is not even a sweat but on polyester with similar pattern! I can't even give it away. Not only did I wait 3 months and still haven't received some items but can't believe the clothes they sent me! It's fraudulent and not the same clothing as the ones in the photos!
I have already recommended this company to my friends and family and they will definitely have my future clothes purchases. The customer service was the best I have contacted.
Order was never received and the customer service is a joke! I wish I would have read the reviews before I spent almost $100! I will be reporting them to the Fair Trade Commission since the order was coming out of China. And now I know why I should stick with buying things made in the USA!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Don't be fooled by this company. I ordered 4 items back in October- 2 jewelry & 2 clothing. A month later, I had not received the order so I emailed a complaint. Another month went by and I received 2 necklaces in two different shipments which were obviously shipped from China. I emailed several more times about the clothing. I did receive an email which looks like an auto-response with tracking #'s for international shipping from China, however, the shipping site has no record of the tracking #'s. It's mid-Jan and still no clothing. The necklaces sent were as pictured. We will see if I ever get the 2 pieces of clothing. I'm hoping my credit card information was not stolen but believe I was scammed. It's not worth the risk, don't order from this company.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Your logistics is acceptable. It is better to be prepared for a long shipment, although it is worth it for such beautiful clothes.
My whole order looked great. As good as if I had bought it at a mall. Thank you for answering my email also for clarifying my doubts.
Coat received quickly and of the highest quality. Very good shopping experience in this store, they have excellent customer service.
The only thing good about the cloths here is the pictures on the web, which I suspect they stole from another business. The sweater I bought was a baggy, scratchy, dull, poorly constructed thing that I wouldn't have bought for $5 at Goodwill; nothing like the website. Shame on me for not reading reviews first. Should have known better than to pay this Chinese company for this junk. Beware!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Not only am I extremely happy with the dress, but the service of this boutique was exceptional. Fast shipping, excellent packaging and very good communication. I will buy here again, I have also recommended it to my friends.
Misrepresentation of product image and product received. Reporting to the Fair trade commission. Feel scammed, asked them for free return shipping label & refund due to misrepresentation; received an email offering 15% refund, will not send free return shipping label; not acceptable for misrepresentation, insisted on full refund and informed them of my intentions. Do Not Order from this company!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Excellent online store, delivery is made on time, in addition to the clothes and accessories have good prices, it is reliable, I can buy many products without fear.
Good boutique, it hurts that in my country the company that transport my order is not the best, the rest, the quality, design and finish of the dress I bought here is very good, it was worth it.
I have always bought in this store and I am very attentive to the good discounts they offer in season, their products never disappoint and meets the expectations of customers. I am very happy with all the clothes in this store.
Nothing to say about the quality and incredible choice of this platform, just a problem with transport time.
The order arrived very quickly. The store always has novel styles, the coat I bought is really very cozy, I liked the quality.
Excellent customer service. I ordered two dresses, one was sent exactly as delivered within 7 business days. The second dress was sold out as well. I've been waiting for a few days to make it available again.
The shirt I bought is very small, but customer service helped me change it in a short time. I am very happy to receive my order and for the service received.
Answer: The return address on the package is New Jersey but if you want to return it, it has to go to China. That costs about $25 in shipping
Answer: To hell with the Attorney General, that office is going to do zip for you. Contact the credit card company or Paypal, tell them what happened and they'll refund your money and take it up with AnnieCloth themselves.
Answer: All items are shipped from China. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Save your questions on how to order the correct size and just DON'T order from them, the quality is crap. I sent pics of what I received versus how they are portrayed on their site and their reply did not answer to my issue of the quality, but to the cost of the return and how the return cost to CHINA is the customers responsibility. Please take heart to the reviews you are seeing from those of us who have already been scammed by them and avoid the temptation of the low prices. You get what you pay for!
Answer: Hello everyone, honestly Americans just need to stick to buying in our country America. And we need to see how we can have international trade BAND... Completely. Point blank. They can buy from us only. Annie Cloth. Wow... And another thing did anyone paying attention to at least give of the positive reviews from Annie Cloth's customers. One customer said that she received help on a return by customer service of Annie Cloth and she returned the items to the address they giving her and she was able to get her refund. Now. My question is how is that out of 500 customers reviews from multiple sites say the same things and all had the exact experience. Negitave and posted a bad review. Dont listen to those positive reviews. Annie Cloth are posting fake positive reviews to help them get customers.
Answer: They want to rip you off! They do not want to give you a refund!
Answer: It is not only for large size women. Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: Sorry for all inconvenience. Could you tell us your order number so that we can check and handle this issue for you? We valued your business and we will try our best to help you resolve the problem. If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP. Have a nice day! Best regards, Anniecloth
Answer: O-M-G! SCAMMIE-CLOTH! Soooooooooo very much a scam. Don't think for ONE MOMENT that you will be one of the "lucky ones" & get the clothing you viewed on their site. It doesn't exist there. If you get ANYTHING, it will be a chinese knock-off of reputable clothing, pure unadulterated junk. IF you get it at all. They will not accept any returns & if you sre persistent enough, will offer you $5 To keep it and have it "altered". This site, NoraCora & others are rotating scam sites. Do your homework & I'm sorry you spent $700.
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth