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AnnieclothReviews 5,201

3.4
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Anniecloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
594
value
338
shipping
340
returns
141
quality
1,545

Instant Feedback

52,161 reviews
Denmark
1 review
1 helpful vote
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Satisfied
January 11, 2020

My friend and I we are satisfied with the quality of the dress and accessories that we ordered from this store, the print quality is very good. We will definitely reorder.

Date of experience: January 10, 2020
Denmark
1 review
1 helpful vote
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This is the second time I bought a dress from this store. I love the variety of styles, colors and sizes. There are always tons of dresses that I can choose.

Date of experience: January 10, 2020
Denmark
1 review
1 helpful vote
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I just placed my order
January 11, 2020

I just placed my order, a pair of blouses, for the moment they have not arrived, they keep me up to date with the delivery via email. The page was easy to navigate and make the purchase.

Date of experience: January 10, 2020
Washington
1 review
11 helpful votes
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Total scam!
January 10, 2020

The worst clothing products I have ever bought! The sweater is not even a sweat but on polyester with similar pattern! I can't even give it away. Not only did I wait 3 months and still haven't received some items but can't believe the clothes they sent me! It's fraudulent and not the same clothing as the ones in the photos!

Date of experience: January 10, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Belgium
1 review
1 helpful vote
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I have already recommended this company to my friends and family and they will definitely have my future clothes purchases. The customer service was the best I have contacted.

Date of experience: January 10, 2020
Oklahoma
1 review
1 helpful vote
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Order was never received and the customer service is a joke! I wish I would have read the reviews before I spent almost $100! I will be reporting them to the Fair Trade Commission since the order was coming out of China. And now I know why I should stick with buying things made in the USA!

Date of experience: January 10, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Illinois
1 review
2 helpful votes
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Don't be fooled by this company. I ordered 4 items back in October- 2 jewelry & 2 clothing. A month later, I had not received the order so I emailed a complaint. Another month went by and I received 2 necklaces in two different shipments which were obviously shipped from China. I emailed several more times about the clothing. I did receive an email which looks like an auto-response with tracking #'s for international shipping from China, however, the shipping site has no record of the tracking #'s. It's mid-Jan and still no clothing. The necklaces sent were as pictured. We will see if I ever get the 2 pieces of clothing. I'm hoping my credit card information was not stolen but believe I was scammed. It's not worth the risk, don't order from this company.

Date of experience: January 10, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Denmark
1 review
1 helpful vote
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Your logistics is acceptable. It is better to be prepared for a long shipment, although it is worth it for such beautiful clothes.

Date of experience: January 9, 2020
Denmark
1 review
1 helpful vote
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My whole order looked great. As good as if I had bought it at a mall. Thank you for answering my email also for clarifying my doubts.

Date of experience: January 9, 2020
Netherlands
1 review
1 helpful vote
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Coat received quickly and of the highest quality. Very good shopping experience in this store, they have excellent customer service.

Date of experience: January 9, 2020
Colorado
1 review
8 helpful votes
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Very poor quality
January 9, 2020

The only thing good about the cloths here is the pictures on the web, which I suspect they stole from another business. The sweater I bought was a baggy, scratchy, dull, poorly constructed thing that I wouldn't have bought for $5 at Goodwill; nothing like the website. Shame on me for not reading reviews first. Should have known better than to pay this Chinese company for this junk. Beware!

Date of experience: January 9, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

District of Columbia
1 review
1 helpful vote
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Not only am I extremely happy with the dress, but the service of this boutique was exceptional. Fast shipping, excellent packaging and very good communication. I will buy here again, I have also recommended it to my friends.

Date of experience: January 9, 2020
Pennsylvania
2 reviews
3 helpful votes
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anniecloth.com
January 9, 2020

Misrepresentation of product image and product received. Reporting to the Fair trade commission. Feel scammed, asked them for free return shipping label & refund due to misrepresentation; received an email offering 15% refund, will not send free return shipping label; not acceptable for misrepresentation, insisted on full refund and informed them of my intentions. Do Not Order from this company!

Date of experience: January 9, 2020
Anniecloth s. — Anniecloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

GB
1 review
1 helpful vote
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Delivery is made on time
January 10, 2020

Excellent online store, delivery is made on time, in addition to the clothes and accessories have good prices, it is reliable, I can buy many products without fear.

Date of experience: January 8, 2020
GB
1 review
1 helpful vote
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Good boutique
January 10, 2020

Good boutique, it hurts that in my country the company that transport my order is not the best, the rest, the quality, design and finish of the dress I bought here is very good, it was worth it.

Date of experience: January 8, 2020
France
1 review
3 helpful votes
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I have always bought in this store and I am very attentive to the good discounts they offer in season, their products never disappoint and meets the expectations of customers. I am very happy with all the clothes in this store.

Date of experience: January 8, 2020
France
1 review
1 helpful vote
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Nothing to say about
January 10, 2020

Nothing to say about the quality and incredible choice of this platform, just a problem with transport time.

Date of experience: January 8, 2020
GB
1 review
1 helpful vote
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I liked the quality
January 10, 2020

The order arrived very quickly. The store always has novel styles, the coat I bought is really very cozy, I liked the quality.

Date of experience: January 8, 2020
Germany
1 review
1 helpful vote
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Excellent customer service. I ordered two dresses, one was sent exactly as delivered within 7 business days. The second dress was sold out as well. I've been waiting for a few days to make it available again.

Date of experience: January 8, 2020
Germany
1 review
1 helpful vote
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The shirt I bought is very small, but customer service helped me change it in a short time. I am very happy to receive my order and for the service received.

Date of experience: January 8, 2020

From the business


anniecloth.com
Rayleigh, Essex, United Kingdom