Marte C.

It has been over 6 weeks since I first contacted House of Beauty World about my shorted order and have yet to even hear from them much less get a refund. I have ordered from them in the past with good results, but their customer service is now non-existent. A note inside the package did acknowledge the "oversold or discontinued" nail polish would be refunded "in 3-5 business days" but there was no mention of the missing tube of hair color. I have left voice mails and sent e-mails which are apparently being actively ignored. Now their voicemail is too full to even leave a message and I am still looking for that refund! I suggest shopping ANYWHERE ELSE but this place.
Never Again!

My bad for not checking their reviews before ordering two sweaters. One white color block sweater had a peculiar odor and huge gaps between the three front buttons. The other sweater was supposed to be "red" but was more of an orange color and so short it looked like I was wearing kid's clothes. NOT AS PICTURED. I asked for a refund and it appears they are running out the clock on the 15 day return window by repeatedly requesting more information from me "We have received your inquiry. To better serve your needs, we would like you to provide some additional information regarding your order." They never explain what information they are missing and there is no phone # listed. Contact is email only with a 24 to 48 hour turnaround on their end. We are on round 4 of email tag and no closer to refund. I have provided them with the order #, the SPU #s of each item, the sizes, the colors, the date I received each item (shipped separately), and the reason(s) I want to return them. OK I just got my answer, via email of course... I have to send the stuff back to CHINA. Here's their exact wording.
"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package."
"Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
"If you still want to return/exchange the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// anniecloth. Com/information/Refund%20Policy"

Going to cut my losses and go for the 15% refund. NEVER AGAIN! I am warning EVERYONE I know about this "company".