Animoto

What they do is offer yearly subscription at a much lower amount than what monthly would cost. Then if you want to cancel they force you keep auto charge on and hope you forget to cancel right before it expires. They don't let you use the service you paid for already without the auto charge on. I missed the date on my calendar and they refused to credit me back. So now I have to remove the auto charge which prevents me from using the service for the rest of the year. What a scam.

The service offered is fine, though the same can be found from many other providers. Their business practice, however, is nothing less than theft. I purchased a once month subscription for a single project. I did not renew. Animoto continued to charge my credit card for the next 15 months. When I contacted them, they refunded 3 months of charges, stating that "policy" prohibited them from doing more. Now they are unavailable via email and provide no other contact information. Buyer beware.

I've been using their site for two decades to create work and family videos. I love the process and the results. However, they have a deceptive process for stopping your subscription. I went through the process, including what I thought was the final screen that asked why you were leaving. Turns out there was one more box to check so they didn't cancel my account and charged me almost $100 for a renewal. I contacted them immediately after they charged my credit card but they refused to refund the money, instead just delaying it's start date.

What company has no phone? There was an issue where my account was cancelled out of the blue. After almost a month of trying to contact them, they finally got in touch and apologized for the delay. So they now have a four star review instead of my original 2 star review. I think they have an amazing product, but I still maintain they should probably find a more efficient way to resolve any conflicts that will arise. I have used Animoto for around 10 years and this is the first time I ever had a problem.

I don't know why my first attempt in May of 2018 was never received. I cancelled, assuming it went through. It disgusts me that you can clearly see that since May of 2018, I never used the service again. I know that you could do something to resolve this issue but you choose not to. And no. I don't want you to reinstate services for 6 months at no additional charge. I cancelled initially because I was not satisfied with your product. Why would I want it back? I imagine you will only start charging me again, after your offer is over, and I will be back in the same boat as before. That would make no sense.
I am very sad and heartbroken. I will never ever again sign up for a program that automatically collects my money. This company doesn't have integrity.
I hope you are enjoying the $700 that you have taken from my account.

Terrible business to work with. I stopped using this service over 6 months ago and just received a yearly renewal charge on my credit card. I had no idea I was on there defaulted option of auto renewal. When contacting the company they will not correct the charge. This is a prime of example of poor business practices. There is no reason why they can't correct this charge. They can clearly see that I don't use the service. No way to contact them by phone as they don't take calls and refer you to contact them by email only. Just bad in every way!

Animoto's features are very limited, video previews are slow and low quality and frankly, it's expensive for being such a bad software. When we exported videos to instagram everything was blurred becausebthe video quality was so low.
Customer service is completely useless - they always say thank you for writing to them, but don't even try to solve the issue you contacted them for.
Don't buy it. There are way better alternatives out there!

Paid for a 1 month subscription to create a memorial video for my best friend who lost his young daughter July of 2017. Found out I've been charged by the company every month since then to the cost of $200. Contacted the company and was encouraged by their initial response. Since then they have stated they can't find a paid account in my name. I went back and tried to log in only to find my account gone. I sent screenshots of the charges on my credit card and browser history of my last login to their site and have not heard anything. I wish I would have read the other reviews and have learned to review my credit card statement more closely. Please warn others to stay away from this site. I will be spreading the word at my conferences. Too bad, the product is decent enough for them not to conduct business in this way.

Firstly, animoto is very limited in the things you can do with it.
Secondly, without any warning they renewed my service after a year, despite the fact that I turned the renewal toggle off right away after being charged and not using the service for so many months prior to it being renewed... they will only give me a partial refund.
If I turned it off right away, does it not warrant a full refund?!
This is outrageous, a horrible refund policy! I will never be using this service again and I will surely be telling my colleagues about this!

Animoto have been deducting a subscription fee for three years from a savings account without a single emailed recipet or notice.
The card attached to the account expired in 2017 and they have still been successfully deducting up until now in 2023!

When i contacted them immediately to ask for a refund and explain that I have never even logged in, they pointed me to their contract, not even a discussion about the account being dormant (which they actually confirmed) Disgusting, its theft!

I tried to get a phone number to speak with a human, they said they dont have one. How can that be legal.
I wont stop, I will take this to whoever I need to, to get a just a fair outcome.

The product is good but their service is terrible. I paid for my subscription over 10 days ago on their site. They deny receipt of payment, even though the payment went through and reflects clearly on my bank statement as payment made on Animoto.

They no longer respond to my emails and seems like I have lost my money.
In South Africa, we call this theft! After numerous emails to try and resolve this, they have shut down and I am getting no response. I had bought from them previously and know how its meant to work.

I love this site. Forget the old-fashioned way of making vision boards out of magazine cut outs, glue, and poster board. Just download the pics you like from the internet, load 'em up into animoto (the basic version is free... the more advanced version is still only $30 per year), create your own video and set it to music. Walla! You have your own "vision board" video and you can make as many of them as you like. I think it is great fun and I watch my animoto vids every night before I go to sleep so I can float away into the world of my dreams with visions of my future floating in front of me. Jack Canfield and The Secret people would be proud. ;)