AMOMA.com

Booked a stay on 2/4/16 in Miami for Memorial Day weekend 2016. Complete payment was required at the time of booking and the amount was debited from my account. After I booked, I then decided to look at reviews (probably should've done that first). I saw that 98% of the reviews are bad so I got very nervous and was ready to call my bank to cancel. I called the hotel and they had no info on me. I then called Amoma Customer Service to confirm my reservation as I hadn't received the email or voucher confirmation. I was on hold for nearly 20 minutes. Once I got through, the rep told me not to worry and confirmed my reservation. She then sent me the confirmation email and voucher while on the phone. I asked her why they had so many negative reviews and she replied "Don't worry about the reviews. People only write the bad and not the good stuff". I also asked her about why the hotel didn't have anything on me. She said it could take a few hours or up to a week before my trip. I advised that there was NO WAY I was going to wait for a confirmation a week before my trip. She said that she would ask for everything to be expedited. After speaking with her, I called the hotel directly and again they had nothing on me. On the verge of calling my bank to cancel the reservation all together, I emailed the hotel directly. I received an email back from the hotel CONFIRMING my reservation. I then called and spoke to the person from the hotel that emailed me and she confirmed that she had the reservation. This made me feel a little more comfortable. However, I followed up the hotel on Monday (2/8) and spoke with the customer service area who could NOT find my reservation. I was told that she didn't have access to see bookings through a 3rd party. I asked for them to have manager email me because I don't understand why it matters whether its a 3rd party or not. If you have a reservation, in my mind, no matter how its booked, it should be able to be pulled up by customer service. I will keep this post going until my trip! Fingers crossed everything goes well.

UPDATE! 6-20-16-- Everything went well! We arrived at our hotel, checked in with NO PROBLEMS. What a relief! I was nervous up until the front desk confirmed they had my reservation for the 3 nights and handed me the room keys. The room was just as I booked, no surprises. This time, Amoma worked out for me.