On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've wanted this part for a long time. The exchange rate from US to Canadian plus the $50 shipping cost was just too much.
When I learned that my sister-in-law who lives in the US was coming to Canada over the US Thanksgiving weekend I had the part shipped to her and she will bring it when she comes to visit. I look forward to receiving the parcel and putting the part on my car.
Good wait time but since i ordered an item that was an opened packaged the hardware was all over the box and some slipped out the packaging
Everything I've order from American muscle has come in great condition and hasn't had any flaws. Will recommend them to anyone.
Quick and simple, reasonable price, easy to use the site
Best decision i could have made. Thankyou for the fast shipping. Super happy with the product.
Everything i ordered was here in 3 days. And no problems with any off them items.
Super easy and so many options! I have shopped here many times and have never been disappointed!
Shipped very fast, arrived in fine condition, only with a smudge on the bottom right, but it can easily be cleaned off
Shipped quickly and packaged well. Great overall service!
This is our second purchase from AmericanMuscle. I had a question, which customer service answered no problem. Both purchases were received really fast.
It was good piece came in perfect and can't wait to paint and install
The headlight switch chrome trim cover did not fit my plastic switch knob on my 2014 Mustang that it was supposed to. It fit in a floppy manner and the double sided tape did not reach the switch knob base to hold it firm at all. I do not believe my 2014 has a special headlight switch that other 2014's do not. I was disappointed.
Ordered weather tech mats for my dodge challenger gt. Fast shipping and the product was perfect.
Everything I purchased was as described; I am satisfied with the quality and fit of the items and the prompt shipping and delivery. (The only thing I might suggest is to pack purchased items together better so multiple--and OVERsized--boxes aren't necessary.)
I ordered a Drake competition fuel door, it arrived fast and makes my car look great. Very pleased! I will be ordering from here again for other things.
I ordered a bunch of parts through AM for my Mustang and the process was seamless and very easy. I chose standard shipping and everything still arrived within 3 days of ordering.
The company was found by google and read reviews. This product was ship fast and well package for any possible damage. Experience was easy and easy install. I am telling anyone with a challenger this is the place to shop! Prices are excellent..
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.