On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
American muscle is easy to use, has great customer service, and has the best quality parts! I had a hard time using the check out so I contacted customer service for help and he was awesome just game him my cart number and he made a link for me to follow
I have never received any notice that my order was received or shipped! Any kind of information would be apricated. John Kimble
My experience was a delight working with Mike. I was being very picky looking for aftermarket wheels. I told him exactly what I wanted and found them on their site. Purchasing and payment was quick and easy. Wheels and lug nuts both delivered way ahead of schedule and look great!
Fast shipping and fantastic! Literally had it shipped to my house in no time at all! Now to put the parts on and cruise around!
Ordered on March 8, with a delivery date of March 12. Then on March 12, the next delivery date was March 17. Today is March 17 and it's not delivered yet. I'm still waiting, with no communication from AM. Used to get great customer service, but the last few times has not been good!
"2-3 day shipping on orders over $100+ (I don't remember the exact amount" and my order cost wayyy more than that and yet, although it said my order was gonna arrive on the 15th, with 16th being the latest, it is now the 17th and it doesn't seem like it's even gonna arrive TODAY.
Hello Jyle,
I located your order for the Bumper Diffuser and see this came directly from a supplier to you therefor causing the delay with shipping. We try our best to have the most updated delivery timeframes on the website but when items are direct shipped from our supplier to you the processing time can be longer then normal. We apologize for this and I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Ordering it was made simple. The part arrived in good time. The part fit like good. Looks like a factory part.
Ordered several things. The exhaust I ordered was canceled and refunded due to the company no longer making the exhaust. Why was it still on your website? Whatever I'll just order a different exhaust. Then my first part shows up today. It's supposed to be intercooler piping instead I got random taillights that look like they're for a pick up truck. Should have shopped somewhere else apparently. Now I'm nervous. Hopefully the rest of my stuff shows up as what it should be…
Hi Matthew,
I'm sorry to hear about your order experience! I tried to call and left a voicemail, but wanted to reach out here as well. I reviewed your orders, and saw two parts are on the way: the SR Performance Intercooler Charge Pipe Kit should be delivered on Friday, and the 3-Inch Cat-Back Exhaust with Polished Tips should be delivered tomorrow (Thursday). Also saw the downpipe, gasket, and intercooler were delivered- if you have any issues with those parts please don't hesitate to reach out and I would be happy to fix any issues.
I wanted to extend an additional apology and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Ordered the headlights listed as plug and play, headlights arrived got them in and doesn't match up to the headlight wire harness connector. Factory harness connector has 4 holes for the light bulb prongs but can't find any bulb at all to match and plug in
Parts easy to find, website set up perfectly! Shipping was extremely fast. Didn't expect to get part in 2 days. Ordered Thursday afternoon, received Saturday morning! Fast shipping is always a plus!
This the second time i've paid for 2 day shipping and it's not here yet. Ordered 3/12 i don't need 100 characters i'd like my money back i paid for shipping that's still not here
Hi Connor,
I'm sorry for the delay shipping out your order! I reviewed your account and issued back the 2-day shipping cost back to your original payment method.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
They do it right no BS,the gals and guys over there are the best the way I ran my toolroom no games do your job right you will always come out ahead.
Always take care of me and they always have the correct parts and it's so easy to look for your parts
I ordered all 4 new Shocks for a Charger 2022 5.7 and one got lost in the first location and then it was replaced and the last one was all damaged.
Hey Rogelio,
I located your order for the shocks and apologize you experienced a damaged & lost package on this order. I understand how frustrating this can be, I'm glad to see one replacement was already delivered and the other one is due for delivery on the 15th. I went ahead and issued you an additional voucher for the inconvenience. If there is anything else that we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
I paid extra for caliper covers to be delivered by Thursday, package will not be here until Friday, too late for the car show on Friday, what a waste of money,
Hello Angela,
I apologize that the item did not ship and will not arrive within the timeframe that you paid for, I'm so sorry that it will not be arriving in time for the car show I understand how disappointing this is! I went ahead and refunded you the 2 day shipping that you paid for. If there is anything else that we can assist you with please do not hesitate to reach out to us!
Thank you,
Allison
Ordered an open box item that was not received as described. The item is extremely poor quality thin material, not strong ABS as it was described. Hardware was also missing, but the ad for this open box item said hardware was included and made no mention hardware was missing.
Customer service reps have been unhelpful. I want a full refund to my original form of payment and not be charged to ship this item back you. I have been ripped off by American Muscle, a company I've supported for years. I have NO use for store credit.
Hey David,
Great speaking with you this afternoon, I'm glad we were able to come to a satisfactory resolution and if you need anything in the future please do not hesitate to reach out to us!
Thank you,
Allison
Placed an order on the 8th. Recieved a message that the order was awaiting pickup by the carrier. 4 days later it still says it is awaiting pickup by the carrier. Is this normal?
Hey Philip,
Thank you for reaching out regarding your order for the Throttle Controller, I see you have spoken to customer service today on 3/12 and they submitted a lost package RMA on the original shipment. I apologize that the original order is lost your replacement is processing and should be released within 1-3 business days. I went ahead and issued you a voucher as a small token of our apology. You should receive an order confirmation of this as well. If you need anything else please feel free to reach out to us.
Thank you,
Allison
I ordered a set of wheels and tires, estimated arrival 03/12. The website says every item is in stock, they shipped 2 of my tires and are now holding the wheels until another 2 tires gets in stock and the estimated delivery date is now 03/24. Very frustrating when your items are shown in stock and you are promised 2-3 day shipping. Waited a week with no email or update. I do not recommend this site.
Hey Caden,
I apologize that you issues with your wheel and tire order and getting them in a timely manner as advertised. I completely understand how frustrating and inconvenient this can be. It looks like you have already spoken to customer service and they are looking into this for you. Please keep an eye on your email for updates related to this. We apologize again and if there is anything else we can assist you with please let us know!
Super easy to shop, purchase, and used an awesome coupon code that saved me $21! Ashley in customer service was spot on and super helpful!
Throttle body for 2006 mustang gt seems to be the fix. Only been a few hours but car runs smoothly. Will now more in the next 5-7 days. Shipping was as promised- one-day Shipping. I thought there may be a delay based on the email confirmation I received after ordering but there wasn't! Thanks for the prompt delivery!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Suzie,
I apologize for the delayed delivery with USPS I cannot speak to what took them longer than usual to deliver your Steering wheel Trim but I can apologize on behalf of American Muscle, and I understand your frustration. I did issue you a voucher to use on your next purchase online or over the phone due to the inconvenience. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison