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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Fast service, and I hope to have the newest magazine for my mustang in my mailbox! Keep up the good work!
As described would definitely recommend in the near future
I saw some parts on sale that really caught my attention, but I was not 100% sure they were compatible with my car. I used the chat feature on the website, that quickly led to one of their sales reps calling me directly to ensure what I was getting was not only correct, but the best price possible even showing me (and applying for me) coupons to help me save even more money, then processing my order for me over the phone.
Thank you that was hands down one of the easiest online orders I have ever done.
Always great service Always get my parts when promised and paying with affirm is great.
Great selection, best prices out of any Mustang mods site. The chat is very helpful.
I had a number of questions regarding fit and finish on a diffuser for my 2010 Camaro. Arthur took service and expertise to a high level. Not only did he quickly research and find the answers to my questions, but he also provided videos and manufacturer's site information! Making the decision to purchase with confidence was a no-brainer! Many thanks to Arthur and AM!
I ordered the gloss black gt 350 style spoiler. Had no company name in the description. Had a couple spots where paint wasn't the best, but touched up with gloss black auto/detail paint. The 3M that comes with it is not great, but had four screws to help with securing spoiler.
I was having some issues with the website on my end and service quickly put all my info in manually to make sure my tune was put together in time. American muscle has never failed me
Good priced item and shipping wasn't too bad, got my stuff around the beginning of the quoted days
I've owned two S550s and have ordered numerous parts through American muscle over the years, every shopping experience online has been super easy, and the shipping is super fast. Sometimes it's free depending on the item size. Inventory is usually up to par and prices are relatively competitive
Right parts at the right price. Quick shipping and assist in acquiring the parts needed for my upgrades
Started looking at the clearance stuff and found some amazing deals. Buying was easy and the shipping was in less time than expected
My parts where delivered quickly and in perfect condition! Thank you again!
Got injectors faster than expected. Easy install..
Love the site! It's my go to whenever I'm looking for parts!
Purchasing experience was great, customer support or technical support from AmericanMuscle leaves a lot to be desired.
Easy installation didn't take long at all no tuning required as well
The item I wanted to buy was out of stock for a while. American Muscle notified me when it was available and I ordered the item. I've been upgrading my 2005 mustang with the help from American Muscle since 2011.
Ordering was easy, installation was slightly difficult due to the fact that the bumper needs to be taken off.
I was ordering a 'Door Pull' & mistakenly ordered 'door pull trim', I have already returned the product and am awaiting confirmation and store credit.
Thank you for reaching out in regards to your door pull trim.
I noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.
Amy
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
Thank you for sharing your experience with us.
We do offer free shipping on orders over $119!
If you have any questions or of you would like to discuss your feedback,
Please let me know. I would be happy to speak with you about it.
Amy
EXT 1257