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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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I put them on and they look ok, and they feel okay right now but man the box was destroyed, both of them.
My shopping experience here is always the best. When I have questions of anything these guys are quick to help, especially Josh P. This guy goes beyond I feel of what he should be doing, and he does that to ensure that the best and proper item gets selected the 1st time! And as a consumer/customer I just really appreciate that! This company is top notch
Fast shipping and good quality great service when you talk to them
Very fast good information good stuff very good experience!
Good experience. Received item as described sooner then expected
Great place for performance cars with competitive prices from low to high end parts and everything in-between.
Ordered three pieces for my '99 Mustang and they haven't shown up after a week.Tracking indicated they were never picked up by UPS even though a delivery date did show up on a later search. It obviously wasn't delivered. A 'lost' replacement order was to be issued last week to be sent immediately. As of now haven't seen it either. Going on three weeks. I can't track the replacement order as no tracking info was provided or sent. I've never experienced this before on any previous orders.
Thank you so much for reaching out. I apologize for your experience, I see that you had some lost items. I called and left you a voicemail letting you know that we have sent out the replacement items for you
And they are currently in transit. Please let me know if you have any questions.
Amy
EXT 1257
Ordered three pieces for my Mustang of April 6th/24. Expecting them in 5-6 days however tracking info indicated they weren't picked up by UPS. Also tracking then indicated they would be delivered on Tue, Apr.16 but they didn't show. Called customer line and nice lady agreed something was wrong and she would arrange reshipping of the order. Haven't heard anything yet and have no way of checking status as no update info was supplied. I'm getting frustrated as we are going into the third week and I don't know when the items will arrive.
Items delivered fast and were correct. Love american muscle.
Purchased a clutch kit for a Ford Mustang, what arrived was previously returned items, nothing for my car, just the cardboard box was correct. Also a flywheel for a Nissan 350Z, problem was I live in Australia due to additional flywheel cost of freight nearly doubled.
Manager never return my calls, they want broken items returned for refund, problem is freight $450 USD as much as the item so no come back. Absolute disgrace, there mistake by some stupid packer has cost me $450 USD for garbage parts and $450 freight, will never buy from this company again. CJPony one of a few who will get my custom..
I am very sorry to hear about your experience. I apologize we are unable to call you as your phone number on the order is an international phone number. A supervisor has emailed you.
As you are aware, we do not ship outside of the continental United States. We apologize but we do not have shipping options to retrieve a package that is outside of the continental United States, also we would not be able to ship a replacement outside of the United States. Please see the email that has been sent to you and reply if you have any questions.
Thank you!
Amy
EXT 1257
Very easy to use web site. Shipping was fast. Parts look good and clean
This was my first time ordering from AmericanMuscle and everything was right and arrived on a timely matter. I put my new muffler deletes on today and oooo they sound awesome
Fits perfectly well and looks great. Very Fast shipping
Made a ordered that qualified for free shipping and two day delivery. After two days looked up order and hadn't been shipped. Call wanted two/ three days to figure out issue. Ask for refund and was told still have to wait the same amount of time. Seems to me company just makes promises to get you on the hook. Then your stuck waiting for your parts. When could have went somewhere else and received what you needed. Beware of this. I will not order anything from American Muscle again.
I apologize for any delay you experienced with your shipping. I know that can be frustrating. I took a look at your order and I have left you a voicemail. We have refunded your two day shipping you purchased with this order. Please let me know if you have any questions or if you would like to discuss your experience.
Amy
EXT 1257
The ordering process was pretty straightforward. I ordered two flowmaster super 10s. They came very well packed and exactly as advertised. I will be ordering more from American Muscle in the future.
Got an exhaust for my car and shipping said it was going to be arriving Thursday, but really it arrived Tuesday till two days early and I didn't have to pay for that shipping option. It was the free shipping fantastic
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback in regard to your shocks. I am so sorry to hear that the box was damaged in shipping. Please
Let our team know if you have any questions or if you need assistance.
Amy
EXT 1257