On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I've been waiting a month for the sway bar rebuild kit got my 98 GT that I've already been charged for. If you don't have the parts just refund me already and update your site.
Tried to have it taken care of and canceled but they cannot cancel it. He told me they said that I would have to receive it and return it which held me up from purchasing from someone else that I could've had in two days or less from Amazon. They should not tell you 2 day shipping when it was a week or more
Hi Lyle!
I left you a voicemail to apologize that we were not able to cancel this order for you. We try to ship items out as soon as possible and sometimes that means we cannot stop an order that is processing.
Really sorry, and if you want to return the cover we can certainly help you out with that. Please let us know if you would like to do so. If you would like to return my call you can reach me at EXT 1257.
I would be happy to speak with you and assist you with your order.
I hope to hear from you soon!
Amy
Easy installation and very good step by step instructions. Exactly what I was expecting as far a the product
The H pipe woke her up a bit. Definitely louder on acceleration but nice and quiet while cruising. Still has a nice deep tone.
I had a store credit that did not automatically get applied at checkout when I purchased some fog lights. I contacted customer support and they quickly resolved the issue.
I have a store credit that did not get applied during checkout. I will be cancelling this order asap.
This the second time my order been messed up. This I ordered rims, I received the pair and both different sizes. I order 20x9 received 20x9.5/20x11.
Hi Danny,
Really sorry about your wheel order and receiving the incorrect size. I see that we had the correct ones sent out to you right away.
Please feel free to contact me if you have any questions or if you would like to discuss your experience. I would love to know how you are liking
Your Demon style matte black wheels as well! You can reach me at EXT 1257.
Amy
Tracking number still hasn't shown shipped. Never knew package was here
Hi Travis,
Thank you for reaching out about your tracking number for your order.
Please make sure that you are checking your spam for emails about tracking as sometimes they may be found there.
Really sorry for any confusion with your tracking number but I am glad to hear that you got your shifter.
Please come back and leave feedback on it, we would love to hear your opinion.
If you have any questions you can reach me at EXT 1257.
Amy
My tips were entirely to big. They were to wide to clamp on my exhaust, and too long they stuck out stupid long even if they would have fit.
Hi Wesley,
Really sorry to hear about your exhaust tips and I see you have returned those for a refund.
You have a voicemail from me and a store credit voucher that you can use towards a future purchase.
Please let me know if you have any questions you can reach me at EXT 1257.
Amy
Perfect fit and matching paint made the installation very satisfying.
Order was promptly replaced with correct order, including flywheel
Been 6 weeks since I paid for my purchase, first it was 1 thing not in stock, called and was told something totally different that wasn't in stock
James,
Really sorry to hear about that! Thank you for reaching out with your concerns and I would be happy to speak with you about your wheel and tire order. I would like to
Assist you with this and make this right. If you would like to discuss you can contact me directly at EXT 1257.
Thank you for all of your purchases with us and we apologize for your experience.
I hope to hear from you soon.
Amy
Very pleased with purchase. Zero issues. Would buy from again
Item arrived as expected, like new used without box so I can't complain since I got a deal on it. The free shipping got stuck in transit so I had to wait and reschedule with the my shop. H pipe was modded to replace the resonator that came with my catback and sounds great. Can't go wrong with a Roush product!
Very easy to order. Was able to get all the info I needed from the website no problem.
Had exactly what I needed fast and ez checkout with free shipping
American muscle never disappoints everything you need at the best prices
Shipped my order da same day I placed love it can't wait to install dem n change da look of my car!
My experience with AmericanMuscle has been horrible! I first received a damaged wheel that I had to exchange, then come to find out, they put the wrong tpms sensors on all of the wheels. So I finally received the right ones (hopefully), but once again they screwed up and only sent me 3 of them... WTF! Had to call once again and now maybe a fourth one will be arriving soon... who knows. At this point I am totally through dealing with AM. Their communication and customer service is beyond poor, it's pathetic. No amount of any free voucher will make me wanna stay a customer with this company!
Thank you for speaking with me Donny.
Really sorry for your experience with this order, like I was saying on our call.
If you do have any questions or if you would like to discuss anything further you
Can certainly reach out to me again at EXT 1257.
Take care!
Amy
All went well… thank you so much for the incredible ship times always!
Hi Christopher,
Thank you for reaching out and for your recent purchase of your K&N Series 69 Typhoon Cold Air Intake.
We appreciate your feedback and please leave a review on your CAI as well. We would love to hear what you think.
Feel free to contact me with any questions.
Amy
EXT 1257
Always have unique item for my Mustang's. The price are great for the Quality of the product.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erik,
Really sorry about your order for your sway bar rebuild kit and thank you for reaching out about it. I see that you have been refunded
But I left you a voicemail because I wanted to apologize and let you know I issued you a store credit voucher for your experience.
Please let me know if you have any questions. You can reach me at EXT 1257.
Amy