Overview
AmericanMuscle has a rating of 4.2 stars from 7,731 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
Terrible experience, i ordered this hoping to have it all done for a christmas present just for them to send me four exhaust tips and no mufflers and basically there way of saying sorry for that is just a 20 dollar voucher that i have to use in 30 days or it's gone. I don't know how it's that hard to put 10 pieces in a box right and that 20 dollar voucher that i have to use in 30 days is a joke of an apology
I had so many high hopes going into this company around 4 months ago. They had everything I wanted what could go wrong? Well, everything. I have written a review before concerning this company and it was in mistake of the returns which they soon helped and reached out to make correct which ended in me giving a higher rating. If I listed everything that has gone wrong with this company it would fill a book at this point. Descriptions being wrong, not getting sent the hardware for a part that is clearly needed yet they don't sell it. When the description says it needs a little modification it really means just swapping your engine. Every single order I received had some sort of problem when fitting onto my car. Not to mind I try reaching out to their chat team and they either don't know or try lying to me telling me it'll work when it won't and doesn't, because I had already bought it based on what the description says. Now I'm waiting another week longer after probably over waiting for this project by two months just because nothing ever worked out. What am I waiting for? The new manifold bolts that didn't come with the new manifold for some reason? And yet they aren't on the page whatsoever? Also. I ordered a little cheaper of a part because it had scratches on it compared to the brand new but when I received that it had a massive cut in the side of a fuel rail which I'm just praying doesn't have a leak because I just want this to work finally. Throttle body? Yeah no bracket doesn't work neither did it even fit the elbow they said it would. Elbow not fitting over the fuel rail causing it to need a spacer which causes it to hit my hood making me need a new hood or to just cut it out we'll see what happens at this point. Sorry for my rant, I'm just so annoyed with this company at this point. It's getting ridiculous and wish I never bought the first part from here.
"2-3 day shipping on orders over $100+ (I don't remember the exact amount" and my order cost wayyy more than that and yet, although it said my order was gonna arrive on the 15th, with 16th being the latest, it is now the 17th and it doesn't seem like it's even gonna arrive TODAY.
Hello Jyle,
I located your order for the Bumper Diffuser and see this came directly from a supplier to you therefor causing the delay with shipping. We try our best to have the most updated delivery timeframes on the website but when items are direct shipped from our supplier to you the processing time can be longer then normal. We apologize for this and I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. If you need anything else please feel free to reach out to us.
Thank you,
Allison
These louvers I ordered (x2 different occasions, 2 different gt's) just don't fit the curvature of these windows on my 2021 GT. The 3M tape supplied does not hold. I love the style, so any suggestions would be greatly appreciated.
Also, one louver came with an inch scratch
First American Muscle has a great website and easy ordering procedures. Delivery is also fine. The issue here is the door guards 3M tape was absolutely weak and did not stick well even after light heating. I had to add an epoxy and it still is not sticking well. Now I have glue stains under the door guards so have to work with it.
Hello Bull,
I apologize that the item didn't work and left glue stains, I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. If you need any further assistance please feel free to contact me directly at ext 1896.
Thank you,
Allison
Placed an order on the 8th. Recieved a message that the order was awaiting pickup by the carrier. 4 days later it still says it is awaiting pickup by the carrier. Is this normal?
Hey Philip,
Thank you for reaching out regarding your order for the Throttle Controller, I see you have spoken to customer service today on 3/12 and they submitted a lost package RMA on the original shipment. I apologize that the original order is lost your replacement is processing and should be released within 1-3 business days. I went ahead and issued you a voucher as a small token of our apology. You should receive an order confirmation of this as well. If you need anything else please feel free to reach out to us.
Thank you,
Allison
I ordered two tuners one for my 2010 shelby gt500 which was a intake and and a tunner and I revived the tunner and intake no filter which was included. And the 2021 mustange received everything but haven't got and running information for either one not very impressed I m debating on sending back
Hello Jeff,
I just sent you an email regarding your review, at your earliest convenience please feel free to respond and i'd be happy to look into this for you further.
Thank you,
Allison
Shipping and customer service where excellent as usual only problem was with the spoiler having no directions on install it was a nightmare
Easy process. Great results. Love shopping here and always come back. What else should I add? I have a charger r/t
The ordering; quality of product; pricing and fast shipping had me surprised. I am impressed with the entire experience overall. Thank you.
I called in to ask for recommendations from the exhaust team. I wish I could remember the name of the young man that assisted me. He was very helpful and quick. He answered all of my questions with ease. Every experience I've had with American Muscle has been positive, even in the event of a return. Many thanks to the American Muscle team!
Came sooner than expected, very nice quality. Now i just have to wait for it to get above freezing 👌
Part shipped really fast in great condition. Very satisfied would recommend ordering again in future. Soon as the paint man color matches it to my car. It will be going on.
Paid for expedited delivery supposed to receive Thursday 3/20/25 and is showing 3/21/25 Not acceptable I want my shipping charge refunded to my credit card
I bought a drive shaft over the phone they salesman was very nice but he failed to tell me if I did not buy the lock out kit my warranty would be void. When I re read about the shaft I immediately ordered a lock out kit and installed both at the same time. But I am unhappy with the shaft because it's out of balance at highway speed. Now I have down time having to go through a bunch of wrenching I don't want to do cause it's cold out. You spend alot of money on something you want quality not headaches.
I ordered red spark plug wires, and received blue wires instead. No invoice in the box. Contacted their customer service day of delivery, still no response as of today's date,12/29/24.
Hey Chris,
I just left you a voicemail regarding your review above, we did respond to your email yesterday at 3:43 PM EST, it would of came directly from American Muscle, if you could respond to that or return my phone call we would be happy to get you setup with the return authorization for the correct item.
Thank you,
Allison EXT 1896.
Placed a phone order Sunday with Courtney and was very professional and helpful. Answered my questions and explained the ordering and shipping process,and there was quick delivery.Very happy! Will order again from AM
Placed my order and received confirmation it had shipped by the next morning. Package was at my door within 3 days of placing. Thank you!
I could not beleave I receave so quick, I think it took 3 days now thats service I haven't put it on yet so I can't say any thing about the sound it, but it is a quality built muffler I can say that. I will have to up date this next week.
Ordering was convenient and quick shipping. Can not comment on product as I have not received it yet
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- Malvern, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bobby,
I apologize that your Exhaust was missing pieces I understand how frustrating this can be and can delay installation. I see you have spoken to customer service already and they have setup your replacement order. I went ahead and issued you an additional voucher for the inconvenience. If you need any additional assistance please feel free to give me a call directly.
Thank you,
Allison EXT 1896.