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AmazonReviews 1,467

2.7
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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,477
value
1,384
shipping
1,396
returns
1,226
quality
1,319
Virginia
6 reviews
4 helpful votes
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Have ordered so many things from www.amazon.com and every transaction has been perfect. The prices are always excellent; shipping charges on books and DVDs are very low. Always a great experience.

Date of experience: May 15, 2012
Washington
4 reviews
2 helpful votes
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While I'm on this site, it bought I might do a review about Amazon. I love this company. I must have bought like 20-30 times in this year alone. It seems like they sell everything now. Prime member shipping deals are incredible. One tip, look for "fulfilled by amazon" items if you want to get fast shipping.

Recently I needed a gift urgently and bought on Tuesday and got it late Thursday night with plenty of time to spare before the weekend. Incredible deal on shipping too and paid only $3.99 for 2 days

Date of experience: May 15, 2012
New Hampshire
4 reviews
6 helpful votes
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I buy almost everything from Amazon because it is always the cheapest place to buy and I always get free shipping

Date of experience: May 14, 2012
New Hampshire
2 reviews
3 helpful votes
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This website has everything you can think of... especially when it comes to ANY music or movies!

Date of experience: May 9, 2012
California
4 reviews
4 helpful votes
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Unbelievable service and representation. I will always buy from them!

Date of experience: May 7, 2012
GB
2 reviews
1 helpful vote
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Absolute Excellent Online Company, i like to get cheap product, games instead of going to a store and buying it too much, plus it's simple go on it, search it, buy it, relax and let the royal mail or Courier deliver it to u :). GO ON THIS SITE PEOPLE AND YOU MIGHT SAVE MONEY ASWELL

Date of experience: May 3, 2012
New York
42 reviews
196 helpful votes
Follow S B.
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Always the go-to place when shopping. A few small issues remain such as sorting by price which basically doesn't work, and also searches tend to bring up many not so relevant results. They also collect sales tax in New York. My note about sales tax follows:

Amazon COLLECTS sales tax; they do not CHARGE sales tax. Even if Amazon would not collect it, you would still be obligated by law to pay. It's just that no one actually does and so the states are going after the sellers to collect. Most states will have a section on the tax return where the taxpayer is supposed to indicate the amount of goods purchased for which no sales tax was paid - and then pay the tax.

The issue is that if a seller does not have nexus in a certain state, they can basically tell the state to shove off since the state has no jurisdiction over them. The state would then have the option of banning the company from doing business there but then would run the risk of having the Interstate Commerce Commission come afer them, not to mention violating Federal and possibly even Constitutional laws.

It basically comes down to a game of chicken between the states and the companies where the state tries to show that the company has nexus there and the company tries to show that it doesn't. Amazon is the biggest target due to its size and potential tax revenue to the states. They gave in to New York and is slowly caving in to other states. This will go on until the Federal Government gets involved and Congress passes some type of law governing the collection of sales tax. Or a case may make it to the Supreme Court with the same effect.

Date of experience: May 3, 2012
New York
2 reviews
0 helpful votes
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I purchase everything from amazon! I have had a couple of issues where i needed help from customer service and they are great I have no complaints about this company. I do always try to buy from amazon.com and not there marketplace vendors but even so I still have never had a problem I reccomend amazon to everyone. The best part is you can sign up for amazon prime which is free shipping if you are a student or a mom they have free shipping options for those who qualify and its good for a year.

Date of experience: May 1, 2012
Pennsylvania
3 reviews
4 helpful votes
Follow Bently W.
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I shop here all the time. I have a prime membership fee which costs $79 a year, but shipments arrive quickly.

Date of experience: April 27, 2012
Nevada
1 review
1 helpful vote
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I get movies on Amazon for the whole family. Kids, Adults, Teens- alike, they offer great deals and timely delivery service. Great Site.

Date of experience: April 25, 2012
California
20 reviews
30 helpful votes
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Amazon goes above and beyond for customer service. I love everything about them! I am an amazon prime member, so I get free 2 day shipping. If you need to return something, they pay for the return shipping as well. I also bought my phone and plan with Verizon with them. Very pleasant experience ALWAYS!

Date of experience: April 25, 2012
Utah
5 reviews
6 helpful votes
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I think Amazon is a great site. They are constantly offering new features and making it easier to navigate. My only concern is the difficulty to find certain pages, like the page with my rewards balances.

Date of experience: April 25, 2012
Illinois
3 reviews
2 helpful votes
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I love this site!
April 25, 2012

I love this site! It has always made shopping online so much easier. Instead of spending countless hours searching through different sites for the lowest price on items; I type in what i'm looking for and get hundreds of different distributors within seconds. Very thankful for their services and will continue to support!

Date of experience: April 25, 2012
Georgia
3 reviews
2 helpful votes
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I love Amazon.com
April 19, 2012

I love Amazon.com. I do more shopping through Amazon than any other website and actually, I buy more from Amazon than most brick and mortar stores.

They have an amazing selection of things to buy. My favorite categories are movies and books. I tend to go for classics and more obscure titles when it comes to movies. If it's out there and available for purchase, Amazon has the movie. I've been able to find some amazing classic titles on Amazon that I couldn't find anywhere else.

Overall, I think it's an amazing website and I shop there often for just about anything I need.

Date of experience: April 19, 2012
Indiana
4 reviews
13 helpful votes
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From the times that I have ordered from Amazon, they generally always ship the items quickly. Of course the prices are great too, the downside being that they are driving away business from local outfits.

Date of experience: April 17, 2012
California
3 reviews
5 helpful votes
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Have used Amazon's site to order products for number of years. Happy to say it has been a pleasant experience. Wish they will honor other websites pricing, this will allow me to give them the additional star.

Date of experience: April 16, 2012
Georgia
2 reviews
1 helpful vote
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Overall a great site
April 13, 2012

Overall a great site. Lots of reviews to compare items. Shipping is very fast in most all cases (has been in my case.) There are plenty of options with magazine subscriptions. Many items include free shipping. I use it a lot.

Date of experience: April 13, 2012
Bulgaria
5 reviews
5 helpful votes
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I just love the the Kindle reader!:-) It's good but I get better deals on eBay most of the time.

Date of experience: April 9, 2012
Texas
3 reviews
1 helpful vote
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I probably order almost ALL my gifts from Amazon.com and am an Amazon Prime member. Having the Prime account saves me SO much in shipping expenses, it is well worth the $80 I spend a year, not to mention the other benefits available to me. I have only had a handul of times I've needed to return items I've purchased on Amazon.com and each and every time the transaction was completely effortless. All vendors I've dealt with have accepted the returns with no problems, and refunded my money with no issues. I would certainly (and have) recommend Amazon.com to anyone. I love it!

Date of experience: April 9, 2012
Florida
9 reviews
42 helpful votes
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Amazon is reasonable and reliable. I prefer it over other websites.

Date of experience: April 6, 2012

About the business

Amazon sells everything (almost).


amazon.com
Founded in 1995
Seattle, WA, United States
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