The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.
This summary is generated by AI, based on text from customer reviews
Have ordered so many things from www.amazon.com and every transaction has been perfect. The prices are always excellent; shipping charges on books and DVDs are very low. Always a great experience.
While I'm on this site, it bought I might do a review about Amazon. I love this company. I must have bought like 20-30 times in this year alone. It seems like they sell everything now. Prime member shipping deals are incredible. One tip, look for "fulfilled by amazon" items if you want to get fast shipping.
Recently I needed a gift urgently and bought on Tuesday and got it late Thursday night with plenty of time to spare before the weekend. Incredible deal on shipping too and paid only $3.99 for 2 days
Unbelievable service and representation. I will always buy from them!
Absolute Excellent Online Company, i like to get cheap product, games instead of going to a store and buying it too much, plus it's simple go on it, search it, buy it, relax and let the royal mail or Courier deliver it to u :). GO ON THIS SITE PEOPLE AND YOU MIGHT SAVE MONEY ASWELL
Always the go-to place when shopping. A few small issues remain such as sorting by price which basically doesn't work, and also searches tend to bring up many not so relevant results. They also collect sales tax in New York. My note about sales tax follows:
Amazon COLLECTS sales tax; they do not CHARGE sales tax. Even if Amazon would not collect it, you would still be obligated by law to pay. It's just that no one actually does and so the states are going after the sellers to collect. Most states will have a section on the tax return where the taxpayer is supposed to indicate the amount of goods purchased for which no sales tax was paid - and then pay the tax.
The issue is that if a seller does not have nexus in a certain state, they can basically tell the state to shove off since the state has no jurisdiction over them. The state would then have the option of banning the company from doing business there but then would run the risk of having the Interstate Commerce Commission come afer them, not to mention violating Federal and possibly even Constitutional laws.
It basically comes down to a game of chicken between the states and the companies where the state tries to show that the company has nexus there and the company tries to show that it doesn't. Amazon is the biggest target due to its size and potential tax revenue to the states. They gave in to New York and is slowly caving in to other states. This will go on until the Federal Government gets involved and Congress passes some type of law governing the collection of sales tax. Or a case may make it to the Supreme Court with the same effect.
I purchase everything from amazon! I have had a couple of issues where i needed help from customer service and they are great I have no complaints about this company. I do always try to buy from amazon.com and not there marketplace vendors but even so I still have never had a problem I reccomend amazon to everyone. The best part is you can sign up for amazon prime which is free shipping if you are a student or a mom they have free shipping options for those who qualify and its good for a year.
I shop here all the time. I have a prime membership fee which costs $79 a year, but shipments arrive quickly.
I get movies on Amazon for the whole family. Kids, Adults, Teens- alike, they offer great deals and timely delivery service. Great Site.
Amazon goes above and beyond for customer service. I love everything about them! I am an amazon prime member, so I get free 2 day shipping. If you need to return something, they pay for the return shipping as well. I also bought my phone and plan with Verizon with them. Very pleasant experience ALWAYS!
I think Amazon is a great site. They are constantly offering new features and making it easier to navigate. My only concern is the difficulty to find certain pages, like the page with my rewards balances.
I love this site! It has always made shopping online so much easier. Instead of spending countless hours searching through different sites for the lowest price on items; I type in what i'm looking for and get hundreds of different distributors within seconds. Very thankful for their services and will continue to support!
I love Amazon.com. I do more shopping through Amazon than any other website and actually, I buy more from Amazon than most brick and mortar stores.
They have an amazing selection of things to buy. My favorite categories are movies and books. I tend to go for classics and more obscure titles when it comes to movies. If it's out there and available for purchase, Amazon has the movie. I've been able to find some amazing classic titles on Amazon that I couldn't find anywhere else.
Overall, I think it's an amazing website and I shop there often for just about anything I need.
From the times that I have ordered from Amazon, they generally always ship the items quickly. Of course the prices are great too, the downside being that they are driving away business from local outfits.
Have used Amazon's site to order products for number of years. Happy to say it has been a pleasant experience. Wish they will honor other websites pricing, this will allow me to give them the additional star.
Overall a great site. Lots of reviews to compare items. Shipping is very fast in most all cases (has been in my case.) There are plenty of options with magazine subscriptions. Many items include free shipping. I use it a lot.
I just love the the Kindle reader!:-) It's good but I get better deals on eBay most of the time.
I probably order almost ALL my gifts from Amazon.com and am an Amazon Prime member. Having the Prime account saves me SO much in shipping expenses, it is well worth the $80 I spend a year, not to mention the other benefits available to me. I have only had a handul of times I've needed to return items I've purchased on Amazon.com and each and every time the transaction was completely effortless. All vendors I've dealt with have accepted the returns with no problems, and refunded my money with no issues. I would certainly (and have) recommend Amazon.com to anyone. I love it!
Amazon is reasonable and reliable. I prefer it over other websites.
Answer: 1 (888) 280-3321
Answer: Bought a hair dryer for my daughter in Melbourne. Arrived no probs.
Answer: I have never shipped or had things shipped to or from Australia. Sorry
Answer: This problem began when Amazon Market Place started up and when I saw how bad it was with sellers selling at 3 to 4 times the full retail price at other online stores, it was a hint for me to stop supporting Amazon Market Place. If its sold by Amazon, I might buy it but I do my utmost to find a lower price so I don't have to buy it from Amazon. More often than not Bestbuy or Staples has it for the same or lower price. Bought an Asus RT AC 5300 from Bestbuy for 500 Canadian and it doesn't sell for less at Amazon. Returns are no hassle 30 day returns and no shipping just take it to a local retail store and that saves the wrapping and shipping.
Answer: Yes I do on the items I purchase and also through google and sitejabber
Answer: It takes longer if you don't pay monthly for Amazon prime.
Answer: The shipping cost is in the listing if that's what you're asking. If you click on new/used, it will be below the cost. If you have Prime, most things are free shipping.
Answer: You answer on the actual question I believe.
Answer: The above answers are good - I agree that a personal contact on the phone is best. - Go to 'Your Account', then click 'Let Us Help You' -then click Help - Then 'need more help',- then click 'Contact Us' - fill out the 3 steps and choose 'more no norder questions, - then clock on phone - from there it will direct you (how long the wait etc and they call you back)
Amazon sells everything (almost).