AmazonReviews 11,118

So I was looking at TV's on Amazon the other day and they gave me the option to do a 12 month payment plan of $63. Then whenever it was due for them to s***, they tried to charge me the whole price. So if I'm doing something on a payment plan? Then why do I have the money to pay it all the way up front? And how is that a monthly payment? These people are f****** asinine

My account was shut down on sept 22 "for my protection, due to suspicious activity" to which they can not give me an explanation. I've called every other day with the response of we are escalating your appeal and will return an email to you within 6 hours! I still have no answer and no account, it's been 10 days!

I join Prime / amazon subscriptions but i was not told that a there was charge

i was just looking to buy something that i never bought it anyway and later noticed this charge of $9.99 on my credit statement i checked to see they had been doing this for months

I spoke to amazon customer care and told them of the situation and asked for them to cancel it and reimburse me my money and they agreed the following month again another monthly charge plus no reimbursement Gees i Hate That when these big companies help themselves to your credit card

I again CS got it cancelled this time i asked them to send the confirmation it to my email which they did

Then the hard part was to cancel altogether my amazon account now i know why i had cancelled 15 years earlier there's no going back thew!

Worst online order company that I have ever dealt with!
I called over 100 times trying to get a refund for items not received, and they make so many excuses why cannot issue me a refund immediately and that I must wait til 25th.
That is what I get for paying expedited shipping for my items.

Beware, do not pay extra for shipping as Amazon Scammers will make you wait regardless. Makes no difference.
Amazons shipping is a scam!

I've had some bad experiences with past orders. One with damaged item, was purchased for a birthday gift.

The last 2 orders have been disappointing- I have had to return via UPS and not KOHLS -
Nike shoes and paper towels
Had to buy an envelope to mail the shoes and print out labels - is this the NEW return policy - have never faced that for the 3 years I have had Prime - might have to cancel Amazon!

Amazon consistently doesn't seem to know what it's doing in regards to delivery to rural areas. It's the Walmart of the web. Where as WalMart hire anyone who has a pulse, Amazon just plainly doesn't understand about life outside of town. Announced delivery dates are 88% wrong, sometimes by 3 or 4 days. Online customer service is a joke since it's farmed out to India or Pakistan. Those people are really trying hard but don't understand the dynamics of rural life in the USA.

I ordered a pair of wireless headphones from this website and I am very happy with my purchase. The headphones arrived on time, in good condition, and with all the accessories included. The sound quality is excellent, the battery life is long, and the design is sleek and comfortable. The website was easy to navigate, the checkout process was smooth, and the customer service was responsive and helpful. I would definitely recommend this website to anyone looking for quality products at reasonable prices. This is one of the best online shopping experiences I have ever had.

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I have no problems with Amazon in general, but can't understand why an item that comes FROM Amazon has to go all over the country before coming to me. Example: I'm in Mass. An item that I bought went from an Amazon warehouse, ALSO in Mass., to Kansas, then to Texas, where it was turned over to USPS, which then brought it BACK to me in Mass.! Why couldn't folks at the warehouse in Mass. Have had it picked up by USPS THERE? I live 29 miles from the warehouse. Amazon sent it 1,768.2 miles to Dallas Texas, then back to me. Instead of using FUEL to send it 29 miles, fuel was used to send it a total of 3,536.4 miles! In addition to prolonging the delivery time, how is this good for the environment?

I've been an Amazon Prime member forever and have never had such a nightmare experience with an order.

The kettle arrived in fine condition, but instead of the white handled kettle I ordered, and was listed on my invoice, I received a black handled kettle. The sticker on the top of the box said "white", but later when I packed it up to return it, I noticed the sticker on the bottom stated "black". (See pictures)
So,I called and asked to exchange it for the color that I ordered.
That's when the problems began.
I spoke w/4 supervisors in the hopes that one of them would be helpful in resolving the issue, but to varying degrees,I was met with disrespect, suspicion,condescending attitude, and downright talking over me.
Quite honestly, I've never experienced this from Amazon,... ever...until now.
Something has changed, and not for the better.

To complicate matters, mine was sold through their warehouse as " like new" and they didn't want to help me get the color I ordered...even though it was their error.
I guess they fail to check to be sure these boxes contain the item as described, although their descriptions online would lead you to believe they do. I was told I would be refunded only if I followed their online instructions to the T and if I wanted the white one I could go back and purchase it at the current price which is now higher. No apologies, no "let's see if we can correct this error", no... actually, one supervisor insinuated I was lying regarding the color I received (although that was debunked once she saw the photo and the invoice).Because the correct color was now going to cost more as it's price moved up and down like the stock market while I waited for my package to arrive, I decided to just cut my loses of time and energy and get my money back.
Amazon, it appears does not value their customers.
Because of the horrible treatment, waste of hours on the phone,the stress I endured, and the lack of respect and value for a long standing Prime member, I decided I had enough, and plan to cancel my membership and stop ordering from Amazon altogether.

Not only did they deliver wrong perishable product and charge more than MRP but also customer care told me it's not their responsibility and they can't entertain my call and they disconnected call.

Searching for products has become so frustrating we have ceased using it. If we buy anything from Amazon, it is only after the actual item we search for appears using one of the few honest search engines (not google) where the minus sign still means we don't want to see any results with whatever follows the minus sign.

Recently, I have had the misfortune to watch Amazon's business practices deteriorate to the point of thievery. I've ordered items with a promised delivery date, and then been notified that the package would arrive much later. I attempt to cancel as the item is time-sensitive, and Amazon refuses to give me a refund. I must wait until it arrives, and then call them to order its retrieval by UPS. Bad luck for UPS. I don't suppose Amazon is so hard-up for cash that my $100 should keep them afloat. But they are quite indifferent to my pleas for a refund, once they've "dropped the ball". So, I'd say they are becoming more psychopathic, criminal, that is, in their outlook.

Worst experience with Amazon since Fan Courier took over the logistics in Europe. 2 years later and they are still not on top of things. Not possible to manage delivery routing through various companies. They set a default in the Czech Republic on the company Zasilkovna and that company delivers only up to 15kg. Thus no one in the Czech Republic can order anything heavier than 15kg from Amazon anymore. Fan Courier is a catastrophic company.

Masters of deception and bait & switch. They quote deliveries just to get customers to complete the purchase and then never come through with delivering on time. They are the poorest managed online retailer and you get nothing from Prime membership except Amazon Video. The only thing they do reliably is raise membership prices each year.

Amazon sucks and finally canceled Prime today after 20 years.

Bought 2 outdoor lights with Pir in 2020 1 was new and 1 was used but in good condition. They were supposed to last for ******* hours switched on. Because there is a pir they don't stay on but only switch on when someone comes to the door. The used one failed about 3 weeks ago Contacted Amazon who gave me a partial refund. But to buy another one will cost me over an extra £9 Amazon have refused to refund me the difference so it doesn't cost me any extra, All i get is I would love to do it but cant They were able to do it before so why can they not do it now
I'm a prime member but because of this attitude will not be renewing my membership

They are never on time and you pay for a service! Multiple times this has happened and this time is critical!