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Pennsylvania
1 review
0 helpful votes
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Sorry not sorry
October 19, 2020

Customer service says sorry but isn't. Strongly recommend checking all other sources before buying through Amazon. They were great in the beginning but has dropped well below the acceptable level of a store where I spend my money.

Date of experience: October 19, 2020
China
1 review
0 helpful votes
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Led light
April 27, 2017

Very bright! Daughter nearly blinded herself the first time she turned it on (oh how we did all laugh!) but it's actually an awesome little light, perfect for her iron bed frame so she can read or do her homework.

Date of experience: April 27, 2017
Singapore
2 reviews
7 helpful votes
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Very reliable
June 19, 2022

It does not matter which country or region you are from, amazon has a very great delivery system that delivers your products to your doorsteps. I never was disappointed with their services. They are the king if e-commerce industry.

Date of experience: June 19, 2022
Texas
1 review
5 helpful votes
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Stay away
August 31, 2018

I was a paid prime business member for 4 years. In the last 6 months their 2 day shipping has often turned into 1-2 weeks, Items they are shipping have not been what I have ordered, their customer service is horrific refusing to identify themselves or cancel missing orders while lying to you and making it your fault they botched the order.

Date of experience: August 31, 2018
Texas
5 reviews
2 helpful votes
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Not much to say
January 15, 2015

Not much to say. Use them often. A little disappointed with the new Amazon Grocery feature which requires adding many household products to your cart to get free shipping, even if you already have Prime.

Date of experience: January 14, 2015
Georgia
10 reviews
5 helpful votes
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Amazon
May 26, 2021

Their mobile web user experience is not good (for example, managing & editing subscriptions) and includes some dark patterns. Also, their customer services reps can be shady. Overall, I'm quite unhappy with this company.

Date of experience: May 26, 2021
Wisconsin
17 reviews
27 helpful votes
Follow L M.
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Done business with Amazon for many years, will accept returns without a fuss. Makes sure you get all your products as soon as possible. And have a really good product review system in place. I go here to research products. Remember if you buy something from an independent seller through Amazon don't expect manufactures warranties.

Date of experience: February 2, 2016
New York
2 reviews
0 helpful votes
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Mostly great
September 22, 2017

99% of all the orders I've had on Amazon were perfect with no issues. However, beware that Amazon may complete your order with an invalid payment method and then send your bill to a collections agency. I don't know if they still do this, but it has happened to me in the past.

Date of experience: September 22, 2017
Maryland
2 reviews
0 helpful votes
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Luv Amazon Prime for both the speedy shopping and online movies. If you have not seen season one of Goliath or Sneaky Pete yet... do so. You're in for a treat. Bought several items lately including a same day to door pick. Could not be more pleased with the service.

Date of experience: May 3, 2017
Texas
7 reviews
2 helpful votes
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My Amazon Prime account has been truly amazing. I have had items ordered and delivered hours later. How they do it I do not understand. You can save immeasurable amounts of money by using them as your source for almost anything imaginable. Customer service and returns are the best possible anywhere.

Date of experience: May 3, 2017
Ohio
3 reviews
0 helpful votes
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Don't bother looking in a dozen brick-and-mortar stores for some hard to find item. Chances are, you'll find it on amazon.com. Medical products, electronic parts, that book you read years ago and want to re-visit, music, clothing, appliances. They got it.
Join Amazon Prime and get free shipping on many of your purchases.

Date of experience: August 5, 2015
Canada
2 reviews
0 helpful votes
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Not much else to say besides best site ever. Never had a missed delivery, most sellers are well vetted in my experience, and the only thing I've been unable to procure is some very rare historical warfare books.

Date of experience: January 15, 2017
California
18 reviews
38 helpful votes
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Shopping is fine, but who can familiarize them selves with every merchants return policies? I've bought almost two identical items and one had free returns, another charged me an arm and a leg. So good luck guessing.

Date of experience: October 9, 2017
New Jersey
5 reviews
0 helpful votes
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Have been a prime member for years. Whenever I need something I look there first. Very few places offer points back and free shipping like they do. When something does not show up they will make sure you are quickly refunded and supplied with the product asap.

Date of experience: April 25, 2018
Alabama
2 reviews
0 helpful votes
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Great Customer Service!
February 22, 2016

I've ordered many items from Amazon. Communication had been quick and constant. Products were shipped within and agreeable time frame. Returns, even single beds, are easy and hassle free. Customer service is top notch.

Date of experience: February 22, 2016
Ohio
5 reviews
8 helpful votes
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I've purchased dozens of items from Amazon with very few issues. On the rare occasion that something arrived broken or there was a mistake, customer service was all about helping me out. They're available by email, phone, or live chat.

Date of experience: March 6, 2016
West Virginia
2 reviews
5 helpful votes
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Each of my experiences with Amazon has been incredibly positive! From order dog training equipment to items for personal use, I have never been disappointed in quality or the timing of an order's arrival.

Date of experience: February 29, 2016
California
2 reviews
0 helpful votes
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Ok, recently started doing some online shopping. Many have been raving about Amazon, so finally gave it a shot. So far, placed a few orders and everything has been perfect. Quick delivery, products same as presented on their website, no complaints here.

Date of experience: April 3, 2018
Rhode Island
2 reviews
0 helpful votes
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Handicap Helper
July 20, 2017

I am mobility impaired. Shopping is difficult and painful so anything I can have delivered saves me pain, effort and fatigue. I am a Prime customer and use the Amazon cash back credit card, which produces even lower prices. I buy food, housewares, pet supplies, medicines, clothing, supplements, personal care products etc. I am delighted to be able to save money on my purchasing in so many categories, get home delivery and then also get cash back! I usually order at least three times per week since hardly a day goes by that I don't need something or other. I can't recommend Amazon highly enough to the handicapped.

Date of experience: July 20, 2017
Alabama
17 reviews
5 helpful votes
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Collar for your pets
October 11, 2022

I purchased this dog collar through Amazon but it is available at other sites. Was pleasantly surprised. No plastic on this item it's all metal and heavy duty straps expandable from 10 in to close to 20 in. Well worth the money

Date of experience: October 11, 2022

Overview

Amazon has a rating of 3 stars from 10,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon most frequently mention customer service, free shipping and prime member. Amazon ranks 2nd among Marketplace sites.

service
1,463
value
1,372
shipping
1,386
returns
1,216
quality
1,310
+791