• Allurez

Allurez

Overview

Allurez has a rating of 3.68 stars from 492 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention engagement ring, wedding band, and pendant necklace. Allurez ranks 11th among Engagement Rings sites.

  • Quality
    254

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.2%
Positive
43
Neutral
8
Negative
13

Instant Feedback

2,005 reviews

70
See all photos

What reviewers want you to know

Positive highlights

  • Somehow, Allurez had the *exact* engagement ring I've always pictured in my head, aquamarine side stones and all!

Critical highlights

  • When I realized it has not been shipped after a week, I tried calling customer service to no avail.
  • The most recent time in December they were to replace the defective wedding band.
How would you rate Allurez?
Top Positive Review

“The ring is perfect!”

Jon G.
3/31/24

Somehow, Allurez had the *exact* engagement ring I've always pictured in my head, aquamarine side stones and all! They had an impressive number of diamonds to choose from, natural or lab-grown. Shipping was prompt after the ring was made (altogether a roughly 3-4 week wait from purchase to receipt). I also gotta say, having a little LED in the box to shine on the ring was an inspired idea. Now I just have to wait for the next vacation with my girlfriend to pop the question! Thank you!

Top Critical Review

“Do not order from these people”

Eileen C.
2/5/24

I placed for me an expensive order. I kept checking for status and it just kept saying it was processing. Shipping date came and passed and i contacted them over and over again and all they would tell me was it was in processing. Over 2 weeks after they took my payment. Had to file a dispute with my credit card company. They have on their website like this is inventory and you can buy it, but then they say they have to make it. They need to set realistic expectations to buyers.

Reviews (492)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (186) engagement ring (75) wedding band (24)
Thumbnail of user jong575
1 review
0 helpful votes
March 31st, 2024
Verified purchase

Somehow, Allurez had the *exact* engagement ring I've always pictured in my head, aquamarine side stones and all! They had an impressive number of diamonds to choose from, natural or lab-grown. Shipping was prompt after the ring was made (altogether a roughly 3-4 week wait from purchase to receipt). I also gotta say, having a little LED in the box to shine on the ring was an inspired idea.

Now I just have to wait for the next vacation with my girlfriend to pop the question! Thank you!

Reason I chose this business:

They had the exact ring I imagined, with the side stones I desired. The price was pretty reasonable, all things considered.

Reason I chose this product:

It was exactly what I was looking for.

Quality
Thumbnail of user kathyh1615
1 review
0 helpful votes
March 3rd, 2024
• Updated review

1 month and a few days into the second month and the stones are falling out. I was told to send it to them and they would charge me $150 to fix. Beautiful ring but I am concerned about the quality. I did not get the insurance because I thought the quality was better. My order was also a month late. The ring was almost 6 grand

Products used:
Wedding set .. Late shipping and also the stones were falling out

I would of chosen different if I had of known
January 10th, 2024
Verified purchase
• Previous review

The setting for the stones are very sharp, almost uncomfortable on the band. These should of been polished. Although the ring is beautiful, The diamonds in the band are so small that they are almost unseen. I think that the side that the band fits should just been a smooth edge so that a different band can be purchased if desired and still looked great as one unit. Other than that the center stone is absolutely beautiful.

They we not really informed on the creation of the ring. The ring was close to a month late from the original due date I did not actually have the ring when I got married .

Reason I chose this business:

I thought the rings were beautiful

Reason I chose this product:

Because of the birth stone in the engagements being my husbands.

Service
Quality
Thumbnail of user jeffreym1945
1 review
0 helpful votes
April 14th, 2024
Verified purchase

Although it was embarrassing that my finances ring had a gem fall out within months of purchase and weeks after I gave it to her she started wearing the ring on Feb18th. Your team did a great job getting the ring repaired and back to us. Thank you very much for standing behind your product and fixing this situation!

Quality
Thumbnail of user cesarc299
1 review
0 helpful votes
March 9th, 2024
Verified purchase

I was a bit overwhelmed when it came to purchasing a ring but the process was fairly simple with this company. It was pretty easy when it came to choosing the metal, band, and diamond. The turn over rate was pretty quick as well. The only issue I had was that the diamond/head was slightly uneven. A quick fix I managed on my own.

Reason I chose this business:

The styles of rings were exactly what I was looking for.

Quality
Thumbnail of user lisal3724
1 review
0 helpful votes
February 26th, 2024
Verified purchase

The time to receive the order was LONG. Maybe due to valentines day but my necklace was ordered on the 2/4/24 as a gift...I also thought I included the love necklace as the free gift being offered. Long story I decided to inquire and they said they had not filled my order ( thought 4-7 days but the days turned into the end of Feb)...Customer service was super helpful but I bought this necklace based on the website data and I will say it was somewhat hard to navigate...May or may not purchase here again. I spent more than $400. I thought the love necklace was a bonus to my tennis necklace...I play tennis...

Anyway that's it...

Service
Quality
Thumbnail of user claytonc112
1 review
0 helpful votes
February 22nd, 2021
Verified purchase

Nice it took a bit long but very nice product in the end.

Thumbnail of user timm2145
1 review
0 helpful votes
March 9th, 2024
Verified purchase

.The ring set was delivered in a short period of time in very nice ring boxes and she absolutely adores it. Constantly showing it off to people. Stunning!

The ring is beautiful and was returned to me like new after two diamonds fell out. She's very glad to have it back

Reason I chose this business:

I really liked the infinity ring when I saw it in ads, she really likes things from New York, and I really wanted her to say yes when I asked her to marry me.

Reason I chose this product:

Love the style and the infinity symbols represent how long our love will last.

Service
Quality
Thumbnail of user jasons3766
1 review
0 helpful votes
February 12th, 2024
Verified purchase

Ordered three stackable rings for my wife. Rings were a size too small. Allurez customer service representatives we fast and efficient in addressing the issue.

see review

Service
Quality
Thumbnail of user mariar3244
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

I was able to customize the pendant and select 18k yellow gold and emeralds. Very pretty.

Quality
Thumbnail of user hayleye23
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I ordered this ring to celebrate the birth of my 5th baby in October. It is stunning and goes well some of my other rings I like to stack. The delivery service created some headaches but Allurez was quick to step in and assist.

They immediately addressed my concerns.

Reason I chose this business:

We have ordered jewelry from Allurez before and have always been happy.

Reason I chose this product:

I wanted a new birthstone ring to celebrate my new baby.

Service
Quality
Thumbnail of user johne3084
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

Perfect
Ring. Perfect
Service. Needed it
Re sized. Perfect
Job. Thank you

Thumbnail of user chrisl1696
1 review
0 helpful votes
February 21st, 2022
Verified purchase

Ordered the emerald cross, very very small, expected at least an average cross, bottom of cross not proportioned correctly, the bottom of the cross should have been a little longer to look like a cross

Reason I chose this business:

Love how it looked in thenpucture

Reason I chose this product:

Loved the cross in your websute

Quality
Thumbnail of user dd887
1 review
0 helpful votes
March 28th, 2024
Verified purchase

Ring exactly as expected. Came very speedily. Expected to pay import fees as detailed on website, but did not expect to have to pay courier fee as paid for shipping at checkout. This put a downer on an otherwise great experience.

Reason I chose this business:

Price and had item I liked

Quality
Thumbnail of user bolb1
1 review
0 helpful votes
September 15th, 2020

Allurez was great in helping us the find the right piece of jewellery! Helped us from beginning to end and kept in touch with us throughout.
Even followed up with us a month later to make sure we were happy!
From A to Z they have it all!

Thumbnail of user kathrynf535
1 review
0 helpful votes
December 14th, 2023
Verified purchase

I got exactly what I wanted at a much better price from a competitor. The item came as described. Customer service was excellent. They were honest about delivery. I called them to check on delivery, and they were able to give me exact shipping date. Gave shipping updates.

See above.

Reason I chose this business:

Better price for same item from competitors.

Reason I chose this product:

I saw it at a on a cruise ship and was obsessed!

Service
Quality
Thumbnail of user dinhs1
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I was nervous thinking it was a fraud site but after I received it three weeks later the ring was absolutely beautiful!

Reason I chose this business:

Saw it on the Facebook ad and gave it a try

Reason I chose this product:

I love the sapphire blue stone and was looking for a new ring

Service
Quality
Thumbnail of user brooked102
1 review
0 helpful votes
March 5th, 2021
Verified purchase

Very nice come fast very nice thank you got the ring for my mum and she was very happy with it will

Thumbnail of user jamesb5007
1 review
0 helpful votes
August 6th, 2021
Verified purchase
• Updated review

I was able to design an amazing ring right on the website!

Reason I chose this business:

Price! It can’t be beat! I designed a ring for less than one on the shelf!

Reason I chose this product:

Quality for the money!

Quality
I was able to design an amazing ring right on the website!
July 9th, 2021
Verified site experience
• Previous review
Thumbnail of user zeusz2
1 review
0 helpful votes
March 15th, 2021
Verified purchase

Great customer service, small issue in shipping but once i spoke with customer service everything got fixed immediately.

Thumbnail of user clairek113
1 review
2 helpful votes
April 1st, 2021
Verified purchase

Product took ages to receive. Then billed import taxes, which are hidden in small print.

Thumbnail of user kenm750
1 review
0 helpful votes
November 25th, 2021
Verified purchase
• Updated review

Easy selections with very clear description. A great experience

Reason I chose this business:

Great designs

Quality
Easy selections with very clear description
November 25th, 2021
Verified site experience
• Previous review

Easy selections with very clear description. A great experience

Reason I chose this business:

Great designs

Thumbnail of user daltonh61
1 review
0 helpful votes
June 30th, 2021
Verified purchase

Awesome Company, great products and very good quality, i will be buying from them again as i find everything really nice

Products used:
ring

Service
Value
Shipping
Returns
Quality
Thumbnail of user thomaso675
Tom
2 reviews
0 helpful votes
December 19th, 2021
Verified purchase

Very nice, quality good, great price, exactly as described

Reason I chose this business:

Good price, nice product

Reason I chose this product:

Christmas present

Quality
Thumbnail of user harveys105
harvey s.
1 review
0 helpful votes
February 9th, 2020

First, the earrings were stunning and got rave reviews by my wife and friends. But second, and perhaps as important, i was totally impressed by the customer service and follow up. I had some timing issues that they totally were on top of. No hesitancy in recommending and using again in the future.

Thumbnail of user jamesb5746
1 review
0 helpful votes
December 20th, 2021
Verified purchase

It is easy to shop with Allurez, and the order came very quickly!

Reason I chose this business:

I've had good experience in the past with Allurez.

Reason I chose this product:

My wife's eyes are green, like the emeralds.

Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Allurez.com is committed to providing you with the largest and the finest selection of engagement rings, wedding bands, bridal jewelry, fine fashion jewelry, and certified loose diamonds.

Company Representative

Thumbnail of user raphim
Customer S.
Typically does not respond to reviews

How do I know I can trust these reviews about Allurez?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Allurez?