Allurez

After six weeks from the order date I received an item that was more than $2000 in a box with zero paperwork, receipt or evidence of legitimacy. When I inquired for documentation I was told I would have to pay $99 for it.

I ordered a necklace and chain for $647 on the Friday of Memorial Day weekend. I failed to put in a promo code for an additional 8% off that was good through Monday Memorial Day. I realized it the next day (Saturday) and emailed Allurez asking to have the credit applied to my payment credit card. They did not reply to me until Tuesday and stated the discount was no longer available. I replied back that I had emailed them while the discount was still available and told them I could have cancelled my original order on that Saturday and repurchased the necklace and obtained the discount.
They refused to refund the 8% credit and only offered a store credit. This is apparently the way they do business. So be careful.
Also the necklace itself was much smaller than pictured online.

The original ring was beautiful, it needs to be repaired and we're working with Allurez and our insurance to get this done ASAP. The customer service rep has been very helpful in difficult circumstances.

The color of rubies is not bright and red as pictured online and expected by my wife and myself. To sent photos of the lovely but wrong coloring... which customer service woman responded to by saying red robin's cost more and they "Allurez" will not replace this bracelet. Deceptive quality switch. NO mention was made in the catalog that the coloring would be so different from the wedding ring I am matching. That too was Allurez and these two pieces are not matching now. Further I requested a manager or the owner contact me as I am nowhere near satisfied. The sales person and cust services woman has written back and forth to me saying there is nothing to be done? Oh yes there is! Get me the owner as I asked and exchange this still brand new and not being worn item. Greg Wells

Although it was embarrassing that my finances ring had a gem fall out within months of purchase and weeks after I gave it to her she started wearing the ring on Feb18th. Your team did a great job getting the ring repaired and back to us. Thank you very much for standing behind your product and fixing this situation!

Great choices very easy shopping and great options. I would like to be kept better informed of the process. I had to call a couple of times to find out delivery dates which were not clear for the initial order which was time sensitive.

The time to receive the order was LONG. Maybe due to valentines day but my necklace was ordered on the 2/4/24 as a gift...I also thought I included the love necklace as the free gift being offered. Long story I decided to inquire and they said they had not filled my order ( thought 4-7 days but the days turned into the end of Feb)...Customer service was super helpful but I bought this necklace based on the website data and I will say it was somewhat hard to navigate...May or may not purchase here again. I spent more than $400. I thought the love necklace was a bonus to my tennis necklace...I play tennis...

Anyway that's it...

Ring exactly as expected. Came very speedily. Expected to pay import fees as detailed on website, but did not expect to have to pay courier fee as paid for shipping at checkout. This put a downer on an otherwise great experience.

I bought a $2,600 custom ring. It arrived as described after about 7 weeks. There wasn't much communication on the process, but if you search the site - this is in line with their 4-8 week timeline. I didn't get my loyalty points, worth about $125. I've emailed them 3 times, they responded to each, but haven't resolved the issues after 2 months. I don't know how you would get support if something was actually wrong.

I chose this store for 2 reasons.
1. Desirable design of the item
2. Although it's more expensive than comparable designs elsewhere, I chose this store due to its proximity hoping for reasonable delivery times. When I realized it has not been shipped after a week, I tried calling customer service to no avail. I then started email correspondence. My attempts to request call back failed. Estimated shipping date offered was another week out. My questions about canceling the order was simply ignored.
I finally revieved the item, which is good quality and unique packaging.
Overall experience is not worth paying premium.

Purchased a butterfly engagement ring for my wife last year. Was returned once for having the wrong stones on the side. After one year, wife woke in the morning and found the whole setting and stone were gone. Called Allurez... you purchase a ring its ONLY 1 year warranty and no type of warranty insurance on stones. They profess excellent customer service. I teach CRM. Spoke, e-mailed, was ignored on several occasions. There comment was you should have had insurance on your ring! So much for standing by your quality of work. Stay far away from this company!

Allurez sucks, I ordered a ring in 2019 and then requested for the order to be cancelled 24 hours later, they refused to do so and I ended up disputing the charge with my credit card company and getting refunded. They claimed that they sent me the ring, which I never received, tried suing me over it and dropped the lawsuit. Two years later a collection charge from Allurez shows in my account. This company is based on lies and thieves. One day you'll get what you deserve.

They have horrible service. They are unethical. A terrible company with terrible goods. They do not stand by their products. Stay away! Buyer beware!

When we bought an item that was defective, they would not take it back. My credit company stood by me and refunded me the money. Now they are sending collection agencies my way.

Online companies need to stand by their products. This company is completely untrustworthy,

I was dealing with Blaze. He went above and beyond to make my ring happen for me. It took a tremendous amount of time getting to the final product. As for the future, I would not recommend using this business!

Sincerely,

Ella