asked byon 12/13/18
Allurez is a "legit" proven online Master Jeweler. Albeit, customer service is not as "prompt" as other companies. Still, their reputation is solid. I can certainly understand why some people posted negative comments about the company performance. Again, Allurez is not 'Walmart' (a brick and mortar) retailer. Instead, they are primarily an online retailer so response time is not immediate. Anyone who shops online understands the 'natural' lag time although an instant robot (computer generated) acknowledgement goes out. Just like they generate a payment confirmation. The difference is the acute anxiety associated with both the nature of your purchase (wedding, engagement, anniversary, etc.), and the inability to talk about your concerns 24/7/365. However, I can assure you choosing Allurez for all your jewelry is an investment you won't regret.
After putting in an initial order for the peice concerned I contacted Allurez to see if it was possible to customise my order to which they responded yes. Great, I thought, and will we have enough time to get it to the uk for Christmas?... Next thing I new it had been sent! No further communication regarding the customisation until it was to late. The gift did get here in time for Christmas but not only is the chain attached far to big for the wrist intended it wasn't a unique gift as I had hoped and was sent
Without confirmation of approval. Tried to contact customer Allurez customer services on many occasions to discuss but to no avail. All this aside we decided to adjust the piece here in the uk only to receive a £90 import tax and legal action from Fed Ex some 2 months later!
Again tried to contact Allurez customer service to discuss but have only had a lot of disjointed replies assuring me that I'd be contacted soon and wasn't.
Can't believe the lack in customer care this company has failed to provide.
We are now stuck with a bracelet that doesn't fit, wasn't finished to my request and cost $150 more than advertised. Such a disappointment! UK BUYERS BE WARNED!
I received a blue topaz and diamond wedding band as a gift. We took it to 2 local jewelers (as buying online you cannot always be sure what you are going to get) and they informed us that the diamonds were actually "white sapphires" and the blue topaz stones were "aquamarines." We had two different jewelers tell us the same thing. We contacted Allurez with this information and they stated "Well that is the other jewelers just trying to sell you something, we don't use fake diamonds." They basically told me it was my word against there's. What was I supposed to do with a ring with fake diamonds when I was promised real diamonds? They offered me an exchange, but why would I want to deal with them even more so I asked for an immediate refund and they said I couldn't get one because the ring was contoured and that is their policy. So then they offered to have the ring inspected if we sent it back and I WOULD HAVE TO PAY SHIPPING (which we did not do because that is ridiculous to make me pay for shipping for them to just tell me "oh we don't use fake diamonds). So I posted multiple reviews on different sites and Allurez told me that they would refund my money ONLY if I took my reviews down and my complaint off BBB.org. Let me remind you that this is ILLEGAL to penalize someone for a bad review (aka not returning their money). Please ask me for proof and I will show you. So not only did they send me a ring with fake diamonds in it when we were promised real ones, they forced me to take down my reviews if I wanted a refund. PLEASE DO NOT BUY FROM HERE. THEY ARE CON ARTISTS AND SHOULD NOT BE IN BUSINESS!