Allivet

I placed an order for an antibiotic that my dog needs on Monday 2/17. Allivet STILL HAS NOT SHIPPED this antibiotic. I cannot get a response back via email from their customer service and I have called multiple times and was just lied to about this prescription being shipped. My dog has a rash that is spreading and needs these antibiotics and I have NO IDEA when I will be getting them. The customer service and lack of communication here is unacceptable. I will NEVER order through Allivet again. There are way too many other options that are way more reliable.

My pet's prescription was transferred to Allivet from Walmart Pet Rx. The price of my first auto shipment from Allivet was 125% higher than previous shipments form Walmart. I called and they offered me a 10% discount. They said, "The price of the medication went up." HA! I can still find it from other places for the lower price. They finally reduced it by 40% for 6 months. That gives me time to get the necessary paperwork to get it from somewhere else. Even Walmart regular pharmacy is less than what Allivet agreed to give me for 6 months with GoodRx.

First, they do have good prices BUT if you need customer service forget about it. Call centers not helpful and clearly based in India. After three calls to people I could not understand I gave up. I then tried the online chat three times over the span of several days and never got a reply from their end. It was during their stated service hours. I then wrote an e-mail detailing the above problems. They replied they were sorry for the experience and it wasn't up to their standards and someone would call me in 24-48 hours. That was 4 days ago, have heard nothing. I run a senior dog rescue and have 31 dogs. I will be moving my business to Chewy as the current Rx's expire. They are a bit more expensive but get responsive customer service when needed and I am willing to pay some extra for that.

Allicheap should be their name There's a reason they're so cheap like they say you get what you pay for. I wish I'd never heard of them. Took them 2 weeks to get my pets meds which he no longer needed by the time they finally arrived here. They never told me my vet would refuse to confirm either their emails or phone calls. I had to learn that from my vet. Then to make it up they assured me they would overnight vs USPS my order. They didn't. They sent it regular USPS. Then to make up for that snafu they told me they were giving me a $15 off coupon which didn't work when I tried to use it. I wrote them about all this they never replied back. Like I said you get what you pay for. Allicheap is my name for them More accurate. Worthless bunch.Giant waste of time worth neither the aggravation or frustration I had to endure with them

Day 4 after submitting a prescription for my dog and I had to actually resend it for the fourth time. Customer service is so terrible I had to employ relaxation techniques to maintain. I sent the medical record and my copy of the prescription. Told me they couldn't accept that. I forwarded the email containing the prescription from vetster. They told me they couldn't accept that. I got on the f'n phone with vetster and MADE THEM FAX THE SCRIP. I email to verify she got it and she says "the pharmacy is actually closed so I have no way of verifying if we got it or not"

It's the best pet shop if you need to buy some pharmacy for your pet.
I have a dog and things happen... He is prescribed certain drugs to recover from an injury and actually this website came in handy for me. There are tons of various drugs for pets and some other accessories if you want to but them.

Delivery was effortless completely. The stuff was delivered within specified timeline and I am thankful to this service for such a prompt shipping, cuz my dog really needs these drugs.

Been locked out of my account for username and password does not match even though it's saved to my computer. I've been waiting for an email to access my account for a week. I need to reprint a receipt to turn into my workplace to figure out the sales tax.

Seems impossible to get a coordinated reply on the autoship. One small issues come up. You get emails but you can't reply to him. You keep calling and you can't get an answer or can't get through. They need to streamline correcting issues when it occurs on autoships. More than just cancel and reinstate. Ie please rerun the credit card when transactions fail. Another great thing is to reply to the email with a check box of what issue you want corrected ie rerun credit card, stop out of ship, request prescription with vet on file etc...etc

Placed and order and 2 days later called because you did not even attempt to call the vet for the RX. This is necessary MEDICINE not a toy. The rep put me on hold multiple times and all he could offer were apologies. Shipping was supposed to be 1-3 days yet 2 days passed and they had not even attempted to call the vet. Won't be purchasing anything else from here. They don't seem to know that medicine is NECESSARY.

I have two of my 5 dogs in the allivet system. I get Simparica Trio and Carprofen through Allivet as it is cheaper than my vet office. I have yet to place an order in the nearly two years with them that does not require me to call and fix a problem. I placed a re-order of a prescription from 6 months ago and it still got messed up. They submitted the same dog (larger) twice for the Trio order to my vet, which meant they couldn't fill it. Calling customer service was frustrating and irritating. The CS rep apologized "for the misunderstanding" (they just faxed incorrectly, no misunderstanding) but although the words were said, the indifference came through loud and clear.

They state they will price match any online pharmacy. " NOT TRUE"
Semparica Trio can be found much cheaper
H-E-B
Target for 148.00 for 6 months
Don't be fooled like I was. Customer service can use a lot of improvement!

I've used allivet for many years. No issues. Easy site and there's always a promo code. I have 5 dogs which at times can be stressful and expensive but Allivet takes a little of the stress off and saves me money. Website is easy. Shipping is quick enough. My vet prefers Allivet over other online pet pharmacies.

Not 2-day overnight service, but direct overnight a.m. delivery from Florida to S. California. Was in a foam lined box and 4 ice packs! Most places you have to pay extra for all that. The Merck Prestige 5 kit + West Nile was $10 less than everyone else the shipping ice and packaging was included which would have cost $10 everywhere else, so I'm extremely impressed by Allivet!

Watch out. They keep your card info and reship and charge card even when you haven't opted in for reorder. The reorder thing is so embedded in shopping experience it's like a constant banner pop up. I would use another site unless you want an unpleasant surprise.

I always check the Internet for the best prices on meds for my dogs and every time, Allivet beats them. To top it off, you earn reward points you can use for future purchases. Customer Service is great too!

Unreliable meanings I never know when I would receive my order. This time for instance, my auto shipment date was set on 8/25. Because we are running low on my dog's medicine, I called the customer service a week before to making sure 8/25 is the date of order arrival, not the date they ship out the order. In fact, I called them twice to confirm that, thinking I may not need expedited shipping since my inventory would last till 8/29. When I still don't receive the delivery till yesterday 8/30, I was frustrated to find out the delivery date will be much later till 9/3.
I wish the customer service could be more accurate with information they provided. In the past, the auto shipping would arrived early most of the time, which is perfectly fine. However, these are life supporting medicines, not just any treats or vitamins, late arrival is threatening to my dog's life!

The pricing was fair in my perspective. However, the main attraction for me was the Paypal payment option. Unfortunately, after spending over 30 minutes pawing over the selections, pricing, creating an account, and checking out, I then find out that they have removed that Paypal payment option. I called customer service to verify, and was giving an apology, but it did not make up for the misleading information. I trust Paypal and use them all the time for online purchase. I do not appreciate the bait and trap tactics from any company.

Trash company. I will be writing a review on any outlet I can find that you have a profile on. These thieves stole over $330 and will not send my cat's inhaler to my address. The package keeps going from the east coast to the west coast and so forth when I live in NYC and they apparently ship from FL. My cat ended up in the hospital from asthma attacks because they decided to lie about his medication. Truly criminals - they refuse to give me a refund aka will not respond to my emails either

On autoship and they are chargins me $100 instead of the $62 listed price on their website! Beware. You could be paying almost 2x the cost for autoship. So much for advertised cost savings! Called an they said the price went up; even though their website advertised the $62 price! Pathetic! You might save on first autoship; but watch out for the following price hikes!