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First, they do have good prices BUT if you need customer service forget about it. Call centers not helpful and clearly based in India. After three calls to people I could not understand I gave up. I then tried the online chat three times over the span of several days and never got a reply from their end. It was during their stated service hours. I then wrote an e-mail detailing the above problems. They replied they were sorry for the experience and it wasn't up to their standards and someone would call me in 24-48 hours. That was 4 days ago, have heard nothing. I run a senior dog rescue and have 31 dogs. I will be moving my business to Chewy as the current Rx's expire. They are a bit more expensive but get responsive customer service when needed and I am willing to pay some extra for that.
I ordered for the first time on 3/12. Order shows being packed since 3/24. The shipment should have arrived by now (3/31) according to their dates when ordered and it still hasn't shipped. They seem to think issuing refunds is the way to go, I want what I ordered! I tried multiple times to contact them via chat and after waiting I never got below 42 in the que. I can't think of a worse order experience than this one.
Tip for consumers:
No good way to contact customer service.
Products used:
None never got any portion of order.
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Hello Robert, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu (tee-moo) is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. Most packages arrive between 7-15 business days. However, we are currently experiencing shipping delays due to the high volume of orders. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please feel free to reach out through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. Have a great day!