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Te.u is awful they lie and make no sense. Their stuff breaks and they will not refund you or credit you. You can't get anyone on the phone. Buy American?! Temu is HORRIBLE!
Tip for consumers:
I wanted a full refund I had at least 10 items break show up and break right away l they lie and their crap is cheap?!! I told them I would tell everyone how awful they were unless they have me a refund and they would rather lose customers! They are horrible to deal with!!ยก!!
Products used:
They lie and say they will refund but don't!!!! And you can't understand them?!!!!
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Hello Monica, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team