Michael Y.

I have two of my 5 dogs in the allivet system. I get Simparica Trio and Carprofen through Allivet as it is cheaper than my vet office. I have yet to place an order in the nearly two years with them that does not require me to call and fix a problem. I placed a re-order of a prescription from 6 months ago and it still got messed up. They submitted the same dog (larger) twice for the Trio order to my vet, which meant they couldn't fill it. Calling customer service was frustrating and irritating. The CS rep apologized "for the misunderstanding" (they just faxed incorrectly, no misunderstanding) but although the words were said, the indifference came through loud and clear.

For over a year and a half, my two dog's prescriptions for carprofen have been entered in the system. The prescription is for two tablets per dog per day. 90 day prescription is 180 tablets. The prescription that was entered was for two caplets. When I go online to order I have to select the prescription and then set it to 90 refills. Asinine. Dara, the CSM argued that that was the way it was supposed to be. When I tried to show how illogical it is she talked over me, interrupting and insisting that I had to order 90 refills. I tried to just reorder what I had called your customer service about last time and they fixed it online. I almost submitted an order for 4 tablets where the shipping is outrageously more that the 4 pills. Luckily, I didn't hit submit but calling your customer service is absolutely frustrating and demeaning. I canceled my order and although it is slightly higher, will go elsewhere for medications for my 6 pups. Terrible customer service for two years. Unresolved by your CS staff.

UPDATE: The SureCritic CEO got involved and after his intervention the review did get posted. I am glad Mr. Brondstetter took time to get the issue resolved. Hopefully the company will streamline the process and ensure reviews are posted in a more timely manner.

Original Review: I just got off the phone with SureCritic about the pending review I posted two days ago on Werner Genesis located in Tallahassee, Fl. I rated them a 2 for continued difficulty getting a response from the service department. When I asked SureCritic what the pending review was now deleted, they indicated that the company must not have agreed with me. If the auto company is controlling the reviews, and not the report from the customer's experience, then SureCritic is an arm of the corporation. I see here that other people have similar experiences. I used Google and Yelp reviews without a problem. Repeatedly, the Genesis service rep does not answer the phone and doesn't return calls from messages. I have gone up the line to higher supervision and hopefully will get better results from Werner Hyundai/Genesis.

I had been very unhappy with my first ordering experience from MG. I never was completely satisfied with the cleaning kit I ordered, but I must confess that the unhappiness with the amount of filament was not on the part of MakerGeeks, but on my perception of what was supposed to be ordered. They did, in fact, send the right amount. Mea culpa. I emailed them and got a response from the owner who was very patient and explained to my satisfaction. Ordered a couple of times since then and was pleased with the material and service. The BEST part though is the costs for the filament. Half the price of most other providers.

Amazon has always delivered as promised for me. Not always the cheapest price, but dependable. I will continue to use them in the future.