Ok, I ORDERED On July 14th For, Confortis Flea Meds For My Min Schnauzer, Pd Extra 12.25 To Ship With UPS service, it Had Tracking # This ARRIVED At 11:33 AM, To The Shipping Dock AT TheirALLIVETS Location in Miami Fl. Was Signed By Employee. CONFIRMED. Wednesday I Called To See What was Going in it with it?! THEY KEPT SAYING THEY HAD "NOT" RECEIVED IT! OK After NUMEROUS CALLS EMAILS?' I HAD A COUSTOMER SERVICE OFFICIAL WHO EXPEDITES ORDERS, She Would See Where it Went. As Well As 2 OF The 6 Telephone Ppl who Take Calls Over the Phone. NEVER RECEIVED ANYTHING FROM THEM, NO CALLS, NO EMAIL (PROMISED) in the Mean Time, They Continued to Call MY VET FOR PRESCRIPTION APPROVALS, 5Xs after, I ASKED SPECIAL EXPEDITER LADY TO STOP THESE, As Was aggravating. She SAID SHE WOULD. DID " NOT"
THEN STATED THIER(ALLIVET) PHARMACY HAD NOT RECEIVED THE SCRIPT? NO ONE COULD FIND, SAID PRESCRIPTION! EVEN THO ALLIVET EMPLOYEE HAD SIGNED FOR IT. Kept Telling me I needed to go to my VET AGAIN?
I TOLD THE TELEPHONE EMPLOYEE, # 7 I WAS "NOT GOING TO MY VET TO GET ANOTHER Script, As I PAID UPS TO SEND IT, THEY," ALLIVET" LOST IT! DROPPED THE BALL!
AS OF TODAY 07/27/31 11:30, I CALLED TO SEE WHERE SAID SCRIPT WAS? I sent Email out Last Night, 07/26/21, Then I Had An ANOTHER EMAIL THIS MORNING, AGAIN-SAID I HAD TO GET" OMG" ANOTHER SCRIPT?! I WAS ALSO TOLD BY SABINA ON FRIDAY, 07/23/21 I WOULD RECEIVE 20% OFF THIS ORDER AS IT WAS AUTO I WAS TOO RECEIVED FOR 3 MONTHS! NEVER RECEIVED MY FIR BOYS MEDS, NEVER GOT THE MEDS 20%? Sent Back to My Bank NOPE. I DO "" NOT"" RECOMMEND THIS ALLIVET FOR YOUR FUR BABIES NEEDS. INCOMPETENCE, And NOT KNOWLEDGEABLE! THAT THEY "COULDN'T", EVEN FIND THE TRACKING INFO, I ATTACHED TO EMAIL TO THEM. THEN I CALL AGAIN GOT NEW EMAIL ASKING DOR THE SOS AGAIN. I TOLD THEM I WANTED TO CANCEL IT, IM OUT 12.00 And TIME LOST since July 14/21 and AGGRAVATION OF IT ALL. OMG THEN AFTER CANCELING ORDER, I GET ANOTHER DAMM EMAIL SAYING MY MEDS WAS ON THE WAY?! Holy CHYT* Called Back And they SAID NO? CANCELED AUTO AHIP ORDERS AS WELL, IF YOU CANT FIND THE ONE IN UPS MAILER FLAT 8x10 how The Hell you GONNA FIND ANOTHER ONE. HELL TO THE NO!
Please think TWICE ABOUT USING THIS ONLINE PHARMACY, AS I DONT THINK ALL THE EMPLOYEES HAVE THIER NUT KUT TOGETHER!
IM SORRY, BUT TRUTH HERE, THE CRAZINESS I WENT THROUGH, WITH ALL OF THIS, FOR NOTHING?! NO FLEA MEDS AND LOSS OF MONEY OUTTA MY POCKET!
NOT WORTH THE STRESS! ‍

There is a very good selection and very good price. Easy to reorder if needed. HIGHLY RECOMMENDED.

AIIIVET is a FIRST CLASS COMPANY, I had questions about my products I ordered and they answered all my questions.

I placed my order for 1 tablet of Mirtazapine on Tuesday with delivery of 3-5 days. My vet approved 1 tablet on Wednesday. Someone at Allivet then chose to put my order on "hold" to "confirm the quantity."

Instead of placing a phone call to me directly, an email was sent. I didn't see the email until Friday at which point I called at 3:12 pm CST.

I was told my order would not be delivered until the following Tuesday, eventhough they were going to "overnight it to me" to "resolve my issue." I asked why it couldn't be sent today and received on Saturday. I was told "the pharmacists have already gone home." (At 4:30 pm? EST) so no one was available to package and mail my 1 tablet.

I asked to speak to a supervisor. I was told he was on another line. I waited on the call for almost 30 minutes. Finally, the representative said the supervisor was trying to get FedEx to pick up my order today, but that he was waiting for "confirmation."

I asked if he could call me back rather than having me wait on hold. The call ran almost 45 minutes at that point. About 10 minutes later, the representative called to tell me FedEx could NOT pick up today, there was no one at the pharmacy to meet the FedEx driver on Saturday and that FedEx doesn't deliver on Sunday.

He apologized and said my order would arrive on Tuesday. I asked him, "What happened to Monday?" He said that someone will be in the pharmacy to SHIP it on Monday.

Grrrr. I am not aware of any pharmacist who clocks out at 4:30 pm. Can a technician not package the pill? The pharmacy is closed all weekend? Why didn't the supervisor come on the line or at least make the final call to tell me that, after a 45 minute phone call, we were back to where we started? Allivet delayed my order (eventhough my order and the vet's order matched) for 5 days (Wed, Thurs & Fri + a weekend) without a phone call. I was told the prior customer had the same issue except her prescription was for insulin. (Life or death medication)

This experience with Allivet was terrible. The person who "held" my order should be addressed and encouraged to make a phone call to the customer immediately, if he/she has questions. The supervisor should be addressed and encouraged to get on the phone when a customer requests to speak with him/her. The pharmacists should be encouraged to work past 4:30 pm, like all of the other pharmacists in America. And, perhaps they should pay someone to be available on Saturday to meet the FedEx guy or run the package to a local store or put it in a FedEx receptacle on Friday afternoon. As far as I know, FedEx has a 6 pm pick up and one at 10:00 am Saturdays.

I am extremely unhappy. Bottom line, my cat has stopped eating and could die before I get this pill 4 more days from now. I am disabled or I would drive to the vet and get a pill from their office. Absolutely ridiculous. Very POOR CUSTOMER CARE.

First I place an order on 3/14/19 for my dog's heart worm medicine. Then I get an email saying my vet didn't respond and to call them, so I do. They tell me they faxed the Rx already but they would do it again to make sure they received it. I hang up with the vet and call Allivet to tell them. The woman I spoke to said that now there were 2 orders being filled, so I had her cancel the second one since she assured me that the first one was already shipped. I get an email confirming shipment and giving me a tracking number that I try to access but can't. I give it about a week and call them. The gentleman I spoke with tried to track it and couldn't find it either even though my account was showing that the order was completed. So, he says he will resend the order overnight AND give me a $10 coupon on my account to use the next time. Four days go by and still no order, but I get another email saying that per our conversation, here are the directions to send the prescription! So, I call again, the rep says to ignore that and that they were emailing the pharmacist to let him know the situation and to just send it out. Two hours later I get a call from the pharmacist asking me for the prescription! I then flip out on him, explain the whole story again, and he reassured me that the order will be sent and I'll get it the next day. The next day I get an email saying my shipment has been put on hold while they wait for the prescription, but I ignore it because of being assured by the pharmacist that the order was being filled. Same morning I get a call from the same guy that had first told me that he would next day the order and give me a coupon... they are now saying that my only orders were from the year before and the one that I just cancelled, even though I gave them ALL of the order numbers including the one from 3/14/19 that shows that it's completed. I tell him that if I don't have my order by the next day, that I will not do business with them any longer. He assured me that he is putting the order through and I'll have it the next day. A few hours later I get a call from their "customer escalation" department and I have to explain the WHOLE story again because she is insisting that I cancelled the order. Now, this is how she is going to resolve it for me: send me the two boxes with a discount of $3 on each and not charge me the $22 next day shipping! Making my order total $63 when my original order was only $58 with free standard shipping! Doesn't even offer the $10 coupon that's supposed to be on my account! Of course I flipped out on her and said goodbye after assuring her that I'll never do business with them again!

You can really save some money with ALLIVET. This is my first purchase with ALLIVETI like doing business this way.

I BOUGHT GALLIPRANT FOR MY DOG FOR 1/3 THE PRICE THAT VET CHARGES. GOOD DEAL AND QUICK AND CONVENIENT

Great service, great prices...

SHORT ANSWER: Allivet
Seems to be a disreputable merchant just after a quick buck with no interest in
Resolving problems of any type. I also
Have reason to believe they attempt to collect unrelated personal information, presumably
To be sold to 3rd parties.

DETAIL: After reading
Several reviews for Allivet a pattern became clear. There are a lot of positive reviews and a lot
Of negative reviews but few fall in the middle.
The negative reviews seem to be largely about customer service and misleading
Prices on their website.

Many of the negative reviews were based on delivery delays
For critically needed meds. To me that
Seems to be the customers fault. If the
Med is needed immediately go to a local brick-and-mortar business so you have
It immediately. At least get a small quantity
Locally to last until an ordering on-line order can be delivered.

One of the negative reviews said they had been promised $5
Off their next order if they posted a positive review but never got the
Promised $5 credit. Paying for positive
Reviews seems a bit dishonest and certainly makes the review less that objective. The only reason I can think of to pay for
Positive reviews would be to intentionally misleading to perspective customers.
This might and explains why there are so many positive reviews that appear
Lacking in substance. Things like 5 out
Of 5 stars saying "Excellent!" and nothing else.

Then you have the other half of that review. The part where that customer spoke to
Multiple people in customer service including a manager and still never received
The promised $5 credit. Assuming this
Review was accurate, the dishonest act of buying a review was backed by further
Deceit in refusing to provide the payment promised.

Several reviews mention the website being difficult to use
And that it provided misleading prices.
There were also a large number of reviews citing exceptionally poor customer
Service. For meds in tablet form the web
Site gives a price for 1 tablet, not the bottle. When ordering if you enter a quantity of 1
You get 1 tablet, not 1 bottle. The same
Thing appears to be true of liquid meds but only sometimes. The price and the quantity of 1 for a liquid
Sometimes is the bottle pictured. Other
Times it seems to be 1 oz. The website
Does not make it clear what quantity you will receive for the listed price when
You select a quantity of 1. In this way
Their prices are very misleading.

Being somewhat foolish I still decided to give them a try
Even after read all of this. Why? Because they had a difficult to find med at
What appeared to be about 90% less than other sources. This med was a liquid in a 16 oz bottle. After having my Vet review and verify this
Really was the same thing he prescribed I had him send this and three other prescriptions
To Allivet. The next day I called
Allivet to confirm the order. Since I
Wanted to pay via PayPal I had to place the order via their website. When I
Asked Allivet what quantity the prescription was written for, so I could place
The order for the correct quantity, she started asking for all kinds of
Unrelated personal information. When I
Questioned the need for this info she couldn't tell me why it was needed, only
That it was absolutely necessary and that she couldn't tell me what quantity
The vet had ordered until I answered her questions. When I said I wouldn't provide this unrelated
Info she said her computer was running slow and was going to put me on hold and
Help other customers while she was waiting for her computer to refresh the
Screen. When I told her I wasn't going
To wait on hold while she helped other customers she decided they had never
Received the prescription from my vet.
That was obviously the end of the conversation.

So based on my experience with Allivet I'm inclined
To believe the negative reviews. I'm
Also inclined to believe that many of the positive reviews are biased and unreliable
In that customers were offered a $5 credit in return for posting a favorable
Review. I'm also quite concerned with
The attempt to collect unrelated personal information. Add it all up and you get at best what appears
To be a disreputable merchant just after a quick buck with no interest in resolving
Problems of any type. It seems they may
Also actively attempt to collect unrelated personal information which can subsequently
Be sold to 3rd parties.

Ordered on monday had in my hand by thursday great service will be ordering again THANK YOU