The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
Horrible, horrible, awful. People, dont buy from them! All their merchandise is fake, service is horrible, and you will never see your money again if you want to return their cheap imitation back to the seller
I would recommend the site to everyone, I loved it so much that I actually ordered again and I'm waiting for it so anxiously. They ship the order very quick, and everything arrives in great condition.
I recently purchased a ball valve. The valve is defective, the handle will not turn by hand. After several attempts to request a refund, they simply closed the claim, due to not enough proof and will not address the faulty merchandise. Unbelievable… buyer beware.
I have bought over 120 items from various sellers over the last 14 months. Only 4 items have not been delivered, and those that reported as not being delivered were rep, aced immedialty. No arguments! One still went missing and I got an immediate refund!
Quality is what you expect, and above what you would pay for the same price anywhere else.
Postage us free to thailand, and yes some items can take 6 weeks, but that is detailed before you buy!
I posted some to the UK, to my brother and all arrived!
Excellent site and I use all the time!
The WORST! - Do not buy from Aliexpress or Alibaba. They are complete dishonest rip-off. They ship anything they want but not what you order. Then, you can NOT get a refund or resolve the situation. Their so-called dispute process is bogus. They are liars and all dishonest. Any positive reviews are a charade and dishonest.
A good place to source for products in smaller quantity to start your business. You can find almost anything here at great prices. You can run your own online business by sourcing products from this site.
This website is hit and miss if you you will get returned if the products do not arrive as promised. 1) One vendor sent the wrong product and immediately credited my account. Thank you. 2) Another one partially credited my account for a product I never received. 3) And a third one I'm unable to open a dispute for a product not received. There appears to be no follow up by the aliexpress.com company. Hence, I do nto trust them to do business. I ordered small things in anticipation of ordering larger amount in the future. Their loss.
Signed, Dr. Steve (yes, I'm a physician)
Hence, I am unable to recommend this site to others individuals.
The hair is terrible and the customer service his horrible. They also never give refunds. Been waiting Teo weeks for a response about the hair I purchase. The hair sheds so much and itches like crazy.
Be aware of Ali express they scam people, they don't deliver product and ignore your letters after, you can't prove them the items were not delivered, be careful don't buy from them don't waste your money!
Bought what was advertised as 100% cotton shirts. Turned out that they were a cotton/polyester mix. Complained to alibaba. Went through their process. Took photos of the label that shown the percentage of the mix. All the while the seller with the broken english was complaining that he had done nothing wrong - "dears". Alibaba made a decision. Because it was 80% cotton I was to be refunded 20% of the cost of one shirt. But I bought two shirts together. They had the same order number. I sent photos of two shirts - different colours. They didnt put two-and-two together. The western way is to get a full refund - not 20%. As it turns out I did not even get that money. So no refund - 'dears'! As thick as two short planks put together. They make a poodle look intelligent.
Bought a 3d wall mural. Paid 50 quid for it... it came and it was cheap printed paper. Customer service a total nightmare. They didnt make it clear what had to be done regarding dispute so went in the sellers favor. Got my bank to step in who refunded me and ive since deleted the app and wouldnt touch it with a barge pole. All cheap tat from China
For example went to buy shoes unaware that cheaper price meant fake. Buys should have to be more specific as to what the quality is of what their selling. Bought jordan 12s that looked nothing alike the picture or real thing thinking i could get it for cheap because the description was labeled jordan's. This was my assumption from being lended a pair of jordan's. What you can really buy are small items and even those don't really fit their description to be really honest with you.
Ordered a multimeter and selected AliExpress choice delivery. Turned out they ship parcels together in pellets and the pellet with my parcel had some medicine in it. The whole pellet was held by authorities as it needed clearance from Drug Regulatory Authority. AliExpress refused refund as according to them customer is responsible to clear customs. I am willing to pay customs but obviously I am not responsible for the whole pellet. Definitely not responsible for whatever medicine was in that particular pellet. Their delivery partners in Pakistan do not answer your calls or reply to your mails.
I bought a few products from AliExpress and I haven't gotten no information on half of the item, I didn't even gotten the sellers information! I am now going to the authorities, my banks backing me one hundred percent so Alibaba and its thieves will be brought to life...
I ordered 3 different dresses from 3 different sellers and they were all no good. It took longer then they said to deliver. One of the dresses sequence on the dress were falling off and the dress was not made no where close the measurements I gave. Another dress was missing material around the butt of the dress, so your butt was being exposed. The sellers gave a tough time with returning and refunding the dresses. For 3 months now, I have been going back and forth with trying to return and receive a refund from the 3 dresses for the sellers. I also was threatened by one of sellers. We also returned two of the dresses and they did not refund as back our money. This company is horrible. I would not recommend anyone purchasing anything from this website at all.
This site is a joke and they will lie to you about your items arrival and delays then cancel the item leaving you awaiting a 10 day refund with a.2 cent coupon!
Dear Customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced.
If you need any further assistance or have any additional inquiries, please don't hesitate to consult our Help Center on AliExpress.
We're deeply sorry for the unpleasant experience. We promise we will continuously improve our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team
I recently opened a dispute against seller dillilil store (buyer beware) this seller is selling items described as large men's when indeed it would struggle to fit action man. Avoid like the plague, all aliexpress said was seller was correct in his sizing and not enough information, I had enough information to take it to court never mind a small time dispute on a website. Shame on you aliexpress I really thought you would mediate and find a solution all you did was chase a customer away. I am a 40" chest and buyer says I need a 3XL who's kidding who, better save up and buy the real thing avoid this seller at all costs.
I ordered a Peruvian u shape human hair wig from seller LEO... once I FINALLY received the order it was far from what I actually ordered. The description of the wig was not accurate. The picture and description of the wig was totally different from what I ordered. When expressing my dissatisfaction to the seller via email, I was never offered a refund or exchange. The seller offered a discount on my next order, which is not an option. The sellers have full control over your order, its a scam site. The seller stole $158.00 from me using a falsified ad. The site claims a guaranteed buyers protection which is also falsified! I am unable to open a dispute, request a refund like the site advertises. After I signed into my account, it shows 0 orders. There isn't even a customer service phone number to contact. SCAM SITE... STAY AWAY!
The wig is so so Beautiful. The hair is soft and good quality. I am in love with my unit. Alex the seller is honest and great on AliExpress. He does his very best to assure 100% customer satisfaction. I highly recommend this seller and will definitely do more business with him. Thank You Alex and all your team!
I been bying for more than 6 month thru this web and most of the article are cheap and wen you claim any return or money back what they send you is two happy face and wen I claim to Ali Exoress they always give the reason to the seller. It's a shame in the way they treat the customer.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
Dear Customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.
Based on the problems you reported, we recommend that if you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at https://customerservice.aliexpress.com/home?language=en&from=byr_common&hcMapRule=aeMapRule
We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team