AliExpressReviews 8,069

It took weeks to get the account open, then they want more to be able to pay. Can anyone tell me why i should submit a copy of my passport, drivers license, bank account statements and more to try to find out what is wrong. I finally got a human being on chat and they sent me to another site that did not work. Be very careful of dealing with this company.

Thank you for being there. On the site you can buy just about anything you can buy, and the prices are quite reasonable)

Despite the fact that most of the items were not delivered, aliexpress refused to refund the items. In case if lost items there no buyer's protection at all

Stuff too cheap for the price and wait time, you cannot get a full refund and the return fee is not worth it

I bought a home stereo and this item came broken I wanted to return it but they never give me a free return label. I spend 2 week of chatting, email back and forth and between seller and aliexpress never give a solution. Meaning they don't refund my money and I got a broken item. AliExpress don't care neither sellers; They are in china one's they have our money nothing else care. DON'T USE ALIEXPRESS TO BUY. YOU CAN LOOK IN THE WEB FOR BETTER OPTIONS.

I bought two car volt meter+charger, received one and it doesn't work, voltage is always 12.5V and none USB port can charge. I said it might e a faked one. Raised up deputy seller no reply, then ali support joins said I have not present the original brand name (most Chinese prod has no brand) so my claim is rejected, closed and no refund given.
Ali support intensively ignore other problems and stick to "might", there is no live human on its web to support.
I also used to lost items from it, so, be very careful to use.
Order ID: Order ID: **************

Looks like I cannot add 2nd review - weird, so I add another one I've never received item - note I use ali many years and seldom see this happend: order ID **************

BTW All car spark plugs shipped from China are faked one! No matter you bought on ebay/ali or amazon even they have local store.

Note. trustpilot.com not allow me to post 2nd review so I'll try here. Here I can only add one photo and after remove I cannot add it again

Never receieved the shipment, but as always the seller had a confirmation that it was delivered. Where, I don't know. Because I never received it. Raised the issue with Aliexpress, but as always, their judgemenmts are always in favour of the seller. I was given three days (two days here given the time difference) to get the post office to say the the package was lost or not delivered. And I am supposed to leave my work and do that.
The same thing happened last time, and it was the reason I stopped shopping on Aliexpress and I guess I am going to do that again.
Of course, not blaming the seller. It is a logistic issue, but then a buyer should not be penalised on the basis of a mere delivery report. Even if the shipment is thrown into the ocean, there will be a delivery report for it and the seller has not way of contesting it.
So yeah, bye bye Aliexpress. Better options out there for my hard-earned money.

What a rip-off. Purchased an item that was faulty at £35.00 & my refund was £8:76 I'm closing my account.
Order No:
**************. Purchased an item that was faulty at £35.00 & my refund was £8:76 I'm closing my account.
Order No:
**************

One of the best marketplaces, I buy literally everything here. The prices of all products are much lower than in stores

Aliexpress knows how to SCAM buyer to make sure get profit from Seller. Aliexpress knows no buyers can return item by pays higher shipping fee. I open dispute complaint item not as described. Aliexpress disputed judgement is buyer return item(buyer pay return shipping with tracking) and refund. Why buyer need to pay return fee for seller mistake?. I ordered 110V plastic welder seller shipped 220V to me. Also the kit was missing one bag of staples (50 pcs). The return shipping fee is 3 time more than the item cost. I believed CCP sponsor their mailing system to get export profits benefits.

I have now been 'negotiating' for 5 months after ordering a product from Topzero **************) and eventually got supplied with a completely different item, (and completely worthless!). The company supplying the goods make all sorts of stupid remarks such as wrong product number, being on holiday (they have lots of holidays!) and 'puzzle' emojis. Aliexpress agents via their web page, whom I have contacted many times, just keep apologising and suggesting I message the supplier - as I have many times but useless of course! I will never use Aliexpress again as they are as useless as Topzero. On the other hand I have ordered a product through Amazon, clarified a couple of questions with immediate response, and was then sent the correct product within a couple of weeks. They will have my business from now on.

I mean who don't know about Ali express. I have ordered dozens of items from Ali express just in last month. Its my go to website to drip for less.

Quality of most products is not good but as compared to price, I mean you get what you pay. I got a watch for 2$ and it was better than I had here for 45$ so yeah you can find good product if you really go for hunt.

Cons are late delivery. Ugh, delivery times are ridiculous. If you want it early, you gotta pay shipping more than the price of product otherwise wait for months (based in Canada)

Sometimes, communication between sellers can be difficult but I had good experience. Look for sellers with good reviews and you'll be fine.

Sellers often send coupons to you and there are manu games and activities to earn free coupons.

I used AliExpress to get plenty of products for myself, from Halloween decorations up to bicycle accessories. 80% of the products that I oredered arrived, and for the other 20% I was refunded. The refund process takes a while (between 10 and 30 days for dispute and up to 30 more days for refund to get in bank account). Some products arrive within a month while for others it may take even 3 months to arrive since they are sent from China to Europe. There is a courier option faster that's faster but is insanely expensive (e.g. 50$ shipping for a 10$ product) while postal shipping is usually free or cheap (up to 5$). Good products backed by 3month warranty.

The seller in this site trying with low price sell goods to you and send used and defected goods, then you want to return requested you pay the return cost, and because of high expenses for carrier, always the seller didn't return and with this way they abused customers and do business,
Aliexpress customers relation cover the seller and don't take care of customers
B
Don't buy anything from Aliexpress fraudulent
If you need prove, I sent all my communications with the seller and Aliexpress to all media

Totally unfair you order. An receive could be wrong order that you order an no return or refund It wasn't nothing wrong just my supposed to large bean bag. Wow how could that be looking for half surprise!

I have purchase the light in the beginning of February 2022 to send to Luxembourg, the Aliexpress app said it was delivered on 2nd April. However no goods has been delivered and contacted Aliexpress and seller to track my parcel, they only said accordingly to system it was delivered. Have filed a dispute, but they closed it without any proof of signature of delivery. No refund, nothing!

After i paid for a product and waited 6 weeks for the seller to answer me if im getting it or not, he did not answer to my messages anymore. I had to open a dispute and ask for refund. Here is where ALIEXPRESS SCAM jumps in. They only refund me 81$ out of 96$. CRAP PLATFORM DO NOT BUY FROM THIS SCAMMERS.

I was told this site was honest and gives you what you pay for. I will never shop here again. Please don't get scammed. You will order something here and get something else and you will NOT be refunded. This site is perhaps in china and they do not refund you after they send you something you didn't want. PLEASE DO NOT SHOP HERE ONLINE I SPENT OVER 200 MY FIRST EXPERIENCE WITH THIS SITE AND THEY DO NOT WANT TO CORRECT THE MISTAKE A SELLER MADE WITH WRONG ITEM. I HAVE NEVER BEEN SCAMMED TO ORDER SOMETHING THEN GET SOMETHING ELSE AND I GAVE ALL THE PROOF YET STILL THEY DON'T EVEN TRY TO MAKE YOU HAPPY THEY WILL STEAL YOUR MONEY IF A MISTAKE IS MADE ON THERE SIDE YOU WILL PAY THE PRICE. I WILLNEVER SHOP HERE AND I WILL REPORT THIS SITE FURTHER. IT SHOULD BE BANNED FROM SELLING TO OTHER COUNTRIES.

To be honest initially I had some success using Aliexpress, however despite reading sellers reviews which I now wholeheartedly beleive to be fake, i had a number of issues with rubbish product, no product at all or wrong product sent. The website offers money back in the event of a dispute. I opened disputes in all 8 of my cases, and was told I would recieve total refunds,, thats where it ends-you never receive your refund or item. I had abusive and threatening messages from sellers because I dared to post actual images of the utter rubbish recieved. Long and short,, read reviews, be mindful of fake reviews explaining how wonderful the site is,, you pay your money and you u take ypur chance. My advice avoid like the plague. Customer service,, they have none.

Worst ever experience!
They send me two phones from "private" seller masked under company name. When I told them that is not working, they asked for return. Shopping cost back to China is more than what they charged me for phones. They are tiefs, do not buy anything from them!