AliExpressReviews 8,070

I bought a head massager from them on November 29th, 2022. I received the item on December 12th and the box was ripped up. So I opened a dispute with them and they agreed to give a refund as long as I returned the item. I sent it back the next day but I was sending it from Canada to China! I spent $93 dollars to send it back, which is more than the item! They said they would reimburse the cost of the item and the shipping cost! They closed my case because they said they never received the item, and it is now March. Don't buy anything from them! They sell crap and won't give you your money back! I would give zero stars if I could!

AliExpress does nothing to help when it says your order has been delivered when obviously it was not delivered! I tried to cancel my order literally 5 minutes after I ordered it and of course they said they would cancel it, but the same night it said it was to late to cancel! So then I started looking into all the reviews for AliExpress and now I see I made a mistake by ordering anything from this AliExpress and I will never do it again!

I'm not one who usually bothers with writing negative reviews, but my recent experience with AliExpress convinced me to make this exception to hopefully help discourage someone else from wasting their time attempting to do business with them. I've purchased a refurbished auto-computer part for roughly the same price I had paid through a competitor a year prior. Bad luck on my part having the initial replacement part also breaking, it is what it is, but AliExpress was offering the part for a few dollars more than what I've initially paid in the recent past; so it seemed like AliExpress was the valid choice to not get horrendously overcharged. A week after making the purchase, AliExpress decided to just refund me without an explanation, an advanced warning, or anything resembling an attempt at communication. Instead, they just canceled the order and then jacked up the price of that same part by hundreds; more than doubling the initial advertised price. I highly recommend going with another online vendor when needing to make any purchase of any significance. All they did for me was waste my time, tie up my funds, and prolong the time I have to endure not having a working vehicle. I really wish I could give them a no-star review. Note: I wouldn't have bothered to post a negative review if they made an attempt to communicate their decision to not honor our transaction. I would have just been surly about it.

Most items listed on this site are not as described when you receive them. I purchased hair once and I never received it but it said "delivered" and Aliexpress took the sellers side.

I bought something from a different seller and returned it and it was delivered. But they're giving me the hardest time to get my money back. They don't have any customer service. Avoid at all costs.

Customer Service Ali Express
Customer service is a waste of time never received the product even provided proof that the delivery was not made by Canada Poste and do not want to refund me really not honest.

Service à la clientèles de Ali Express
Service à la clientèle est une perte de temps jamais reçu le produit même fourni la preuve que la livraison n'a pas été fait par Poste Canada et ne veulent pas me rembourser vraiment pas honnête.

I bought small cable box to try out after that when I tried to look at same product they somehow banned me out of even seeing those types of boxes and that's only half my order I don't think they are to be trusted I'm scared I won't receive my headsets now I can tell I'm going to have problems with them on getting my money back what a scam

I am really starting to believe that AliExpress is prejudiced against bigger people. I do understand a lot of their retailers are in China are in different countries. But they need to be aware that people from different countries as well is buying their products and they need to start providing bigger sizes. It makes no sense when I'm looking for a certain item I am only able to find them in small, medium and large and then if it does say extra-large, it usually fits like a medium get bigger sizes. Thank you.

They know that a lot of their items are cheap. Out of 32 orders i receiceved only 19. They dont refund as they claim their system has the item/s in my country. However, none ever arrived even a month past their delivery time. In my opinion its a scum.

AliExpress does have some good stuff. But services are bad.

I placed an order for three (3) belts, but received only one (1). Seller admitted that they mixed up my order with some other customer's.

Even though I provided a screen shot of Seller's confession/admission, AliExpress denied my request for refunds for two belts (2) on account that the tracking history shows that a package was delivered.

Seller asked me to click on a link to pay $0.01 to allow them to ship the missing two (2) belts, but I ended paying a total of $6.40. Why should I pay for Seller's mistakes, AliExpress and Seller?!

I didn't received my item!
They ask me to prove that I didn't received!
I asked them how can I prove it? They have to ask the delivery company to prove, to ask my signature from them... And this is their answer.
We have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period.)))) Don't deal with them!

Every SINGLE time I have an issue, the seller rips you off. The website is awful. I got sent an item in the WRONG color, and the seller blamed me and "offered" that I send the item back to China for 1/2 refund.

As good as the prices seem, AVOID AVOID AVOID. This is a lousy, lousy, lousy site!

They stole the money, transferred it to the bonus account instead of returning it to the card. Now they send a falsified screenshot with an inscription that was not there at the time the order was canceled. Moreover, in the falsified inscription they refer to a document with the terms of service, which does not exist.
Use other services, where delivery is faster, cheaper, and they don't steal.

Absolutely awful experience. Just robbed me of my money with no product ever turning up. Parcel was returned to sender and despite 5 attempts with customer service they refuse to refund it despite an email from evri stating its been returned. Absolutely joke customer service team, just press standard replies and hope you give up. Will never use again

Ordered a dash camera for my car. It came with a dead battery. Asked for refund or replacement and getting nowhere. Kept asking me to send a photo to prove it. How can a photo showing the battery is bad. End up very frustrated. My very first order from Aliexpress too. Would never buy anything again from them.

I ordered a part for a motorcycle. It was not what I ordered when I got it. In order to return anything, it's all automated. I finally received a return approval with an address in China and 9 days to return it. I packaged it back back up and took it to the post office. The postage was going to be more than part cost. I tried the chat but got the run around and tried to cancel the return request. I had to go back on to the site and cancel it myself. If you think you need to buy from these people, be VERY careful. You cannot speak with anyone if you have an issue.

I bought an item on January and they said I would received it in February 02/2023.I waited two days after that and did not received the item. I queried it and an few days after they said the item had been delivered. I did not received the item, so I asked for my refund, they said it would take 3-20 business day, until this date of the review, there is no refund. I paid $96.58 for the item and they said I will get back $89.11. I keep asking them every day for my refund, still nothing yet.
The seller claims that that was the last item, so I took the chance and buy it, not knowing its all about money making for this company.
If they scam ten customers of approximately $7.00 per week, you can see clearly where this money is going and who is the looser and who is the winner.
My advise to potential customers, do not buy here, spend the extra $5.00 and buy from AMAZON, they have the best customer service and you get back full amount of money.
Customers, based on my review and am asking you to beware and dont fall into my situation where I keep asking for my refund. The customer service normally said not to worry they would fix it, but after you signed out, not action taken.
Yesterday I asked the customer service rep. (Eri) for an ARN # for my refund, she said they dont have it in there system, giver her 24 hours and she would e-mail it to, 24 hours has elapsed without any e-mail.
In case you wandering what's and ARN its (Acquirer Reference Number). If at anytime you asked for a refund and they claimed it is deposited ask them for an ARN number, so you can tell your credit card company, they refunded you the money and here is their ARN number.
Hope this helps, once again beware.

Returned the goods to the seller, the arbitration decision - without refund. I downloaded all the necessary documents, after which I was refused three times by the support service and on appeal. There is complete silence in social networks, communication is only through the site from another profile - my main one was blocked.
Mail *******@rambler.ru
Order number 5089 4969 4920 9795

Two parcels have not been delivered, each from supposedly two separate stores on AliExpress yet their responses are identical. Yesterday when I queried these, they showed still in transit on the site. Today they show delivered and when I requested tracking numbers and name of freight/delivery company, was given fraudulent Australia Post number. Despite providing evidence of this, the 'final' response in less than 5 minutes said that it was up to me to get a statement from the freight company to say they had not delivered my parcel. What delivery company? Despite showing screen shots of this ludicrous conversation, they still will not contact the seller to pursue the required information, and of course, I have received none sense replies that the parcel has been delivered with no proof of that whatsoever. Oh, and a notice yesterday that my package has been upgraded to 'combined delivery', suggesting the two packages will come as one. How interesting given they're saying both have already been delivered separately! Do not trust this site to provide any support to buyers.