AliExpressReviews 8,070

The products that I have received do not work and the seller refused for return
This unacceptable and bull $#*! aliexpress 's return policy as it said

"MONEY BACK GUARANTEEWe promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence."
This is a scam sales place"

Aliexpress company is scam and bull$#*!

They advertise free shipping, then contacted me after I ordered my product to ask for more money for shipping. We went back and forth for a while. They said I can cancel my order and to choose the option "I don't want it" as the reason. I told them I would not do that and that I would choose the truthful option, the seller won't ship it. The store denied the refund, forcing me to wait 10 days for my refund. Unless I picked the reason for refund they told me to.

Don't deal with these people. Period. Don't get sucked into made in China products that are inferior and that will cost you $100-150 to return when you see it's bad news and want a refund. BUY AMERICAN IF YOU CAN EVER FIND SOMETHING! Don't help the Chinese run their horrible country.

BUYER BEWARE! I placed an order Jan. 31,2023; today is Mar. 21,2023. The order I placed was never received. When I opened a dispute with AliExpress, they told me it was stuck in shipment and that I had to contact the shipping company. When I replied asking for the contact information for the shipping company, they never replied. Then they closed my dispute and I was not able to open another dispute on the item. I never got the order and it appears I'm out the money I paid them. I will never deal with this company again and caution everyone not buy from them.

YANAV GPS Factory store - NEVER BUY! AVOID!

Be carefull and Avoid this store! They are scamers!
After i boght the expeceve multimedia for almost 600$ they texted to me that they are rising price and i have to pay more $237 more!?
Waist of time and should be Blocked!

Will leave same negative feedback on google.com!

While some of the products are very cheaply made and the sellers don't worry about packing products well. It is the descriptions that get me. They use the wrong words to describe items and when you call them on it they act as if you can't read or was not paying attention when you looked at the listing. Not all it bad I have made about 4 purchases. 2 I disputed and both I lost money on. This last one was due to the discription. They call it a projector. Which I was looking for not a full size but a part. What I got was a bluetooth adapter. I asked for my money back, I had to go through a dispute. And of course they have no idea what I'm saying when I say it is not a projector but an adapter. Even though the box has adapter on it. Aliexpress is siding with the company. What did I expect for them to look at the description and the product? Silly me...not all are like this but a lot are... A LOT. Beware of what you buy and how it is phrased. Cause the Language Barrier Is Real. The item is down for now but will be back soon you can bet on that and with no disceiption changed.

I orderded a few items, and was tracking it through the website on my mobile. All a sudden, today the orders went missing as if my order didn't exist, got me all stressed out. I had no luck with their 'help instructions', their instructions are s#!+ And there is no live chat or anyone who could help me. After spending half an hour searching on the internet, I saw a past posting on this issue and managed to find my order. I'm so angry at how this company has no customer service. I don't think I'll buy here again unless my items are less than $40 and I could afford to lose out on items.

Pure adorable!
I am very glad that they ship goods to Australia in principle. And all the more pleasantly surprised that our mail has not lost a single parcel! But it is worth reading the reviews more carefully, and preferably with a photo.
Thank you ;)

I bought a e88 watch from Ali, it arrived defective. Wrote them 2 emails, no response. Opened a dispute in timely manner, they sent link saying dispute ended and click on link for results. When the link is clicked on it takes you on a dead end circle on their website, and no answer for dispute. Have asked for clarification of dispute, they send same link.
Do NOT BUY FROM ALI EXPRESS. They will end up with your money you end up with apiece of junk.

I have made 6 separate purchases from AliExpress, involving 4 different vendors and 12 different items, made on four different dates spanning over three months.

There were problems with every purchase with only and they all had an element of scamming. To date, I only received one-third of the items. Of these, 6 items were from the same vendor but only 2 items were received. I received upsells when I purchased one item which were perceived to be good deals. But it became evident they only made partial shipments so they could prove delivery then the onus was put on my to prove I did not receive delivery of the other items. In spite of sending photos of my shipment and appealing it, my claim was rejected due to insufficient proof that my order was not received. This is their scam which I learned is a popular scam. Also, the two items I did receive were not properly packaged and both were badly damaged.

Another of these vendor's items was supposed to be a tool but instead I literally received a photo of a tool. As I reread the auction, it was almost impossible to know this with only one small hint hidden in the content.

A third vendor's items were a set of screws that were labelled in such a way that I took them as the North American measurements. But when they arrived, they were micro screws that were nothing like what I expected and not useable. The only way I would get my refund is to ship them back which would cost me more than I paid for them. I opted not to do this because of how unlikely it was that I would actually get a refund if I did.

All rejected claims were appealed and AliExpress was definitely NOT on the buyers side. The best I can tell, the appeal never even made it to a human as the denied appeal was instant after submitting them.

AliExpress Customer Service **************. Order ID: **************

Through Aliexpress, I ordered Iteracare Terahertz Wave Cell Light Magnetic H from a shop called Hair Salon Dropshipping Store. I selected European plug 210/220 volts. However, the seller decided to send me an American 110-volt equipment because my address is in America. Thus, against what I ordered for. The seller will not accept the gadgets back so I filed for refund. To my surprise, Aliexpress decided that I have no grounds to return the equipment. Yes, on their discretion, the seller sent a voltage equipment different from the one I paid for but Aliexpress says I cannot return it. Be aware of Aliexpress because they protect rogue Chinese enterprises.

Aliexpress has turned into a site of Chinese rogue sellers over the past year
I have made three purchases on Aliexpress over the past three months, and all three three times the Chinese have deceived me. 1st: On December 6,2022, I paid on the website for order No. 5094 4601 7776 8974, LK*******CN, for a battery for a video camera, for 935 rubles. The result - the battery was sent a faulty one, Aliexpress decided to pay me the money on February 12,2023. But today is already March 17,2023, and the money is not being paid, although the payment is declared on the website in 3-20 days! After making this decision, the order on the site is closed and is no longer displayed. You will not be able to write anywhere as before - all questions are answered by an online chat bot that drives the client in a circle, but apparently this is all that Chinese thieves need!
2nd case: After that, on January 23,2023, I paid 1203.67 rubles for a battery in another store, order No. 5101 9280 1687 8974, track number *******543, with delivery from Russia. But after my payment, on the second day, the seller's Chinese store disappeared from the Aliexpress website. I opened a dispute, the money was returned, but not all - the Chinese thieves from the Aliexpress website considered it enough to return me only 1,066.45 rubles, pocketing my almost 200 rubles.
Case 3: On January 31,2023, I paid 462.82 rubles for 4 replacement brushes for an electric toothbrush, order 5104 9899 1438 8974, track number LC*******CN. But the seller sent not four but six brushes, though not suitable for my electric brush. I opened a dispute, the Chinese wrote that he sent me brushes again, but a month passed, I never saw any money or brushes. The most important thing is that now you cannot write anywhere about this Chinese scam, there is no connection on the Aliexpress website for this. In addition, you will not be able to submit feedback about this scam to the Chinese on the scam sellers page. Bad information about Chinese thieves will not appear anyway. You can only express dissatisfaction with yourself, scolding yourself for having contacted the Chinese.

This is grossly disappointing. Twice, I ordered three (3) different 1/64 scale wings for my project. Not only that I didn't get the three I had ordered, I was shipped one, the wrong one. I WILL not order anything from this company again.

Purchased caster wheels for a table on Jan 9 and never received shipping notice or tracking info, despite numerous requests. Item finally showed up at the end of February, a week after I bought wheels locally. Will never order from this site again.

Can't be trusted and hard to rectify when item faulty. Feedback for seller button does nothing and it is impossible to complain from the site.

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Noel Murray
5 reviews
IE
Rated 1 out of 5 stars
Scam
Last November I ordered an android tablet from aliexpress Shop *******254 store. The item I received was completely different fron the one I ordered which was cheap, but gad very high specs an an UpTo date android os. What I received was a very low spec device with a very old OS. The offer was a complete Scam. I complained, and the seller offered to send me a replacement tablet, but thing only thing I received was a small ring to stick on the back of a phone. I believe this was another scam by the seller to show that he had sent a package to me. Since shortly after I receiver it the original tablet has been packaged and ready for collection by the courier who was supposed to deliver the replacement as promised by the seller.
I have been a customer of AliExpress For many years and have never had any problems before this. I am very surprised that Aliexpress would allow a scam like this to be perpetrated on their site.

Date of experience: 12 November 2022.

Big trouble getting phone true Spanish Customs.Send back to country of origin. Not eligible for a refund.