Donald S.

BUYER BEWARE! I placed an order Jan. 31,2023; today is Mar. 21,2023. The order I placed was never received. When I opened a dispute with AliExpress, they told me it was stuck in shipment and that I had to contact the shipping company. When I replied asking for the contact information for the shipping company, they never replied. Then they closed my dispute and I was not able to open another dispute on the item. I never got the order and it appears I'm out the money I paid them. I will never deal with this company again and caution everyone not buy from them.

They canceled my order three times due to their inability to accept my credit cards through their card processor, Stripe. Worse yet, their faulty and burdensome customer "verification" process requires undue amounts of personal information to be submitted, including pictures of drivers's licenses. The order process is the worse one I have ever had via online purchasing and due to the amount of personal information they require, I'm suspicious of the company.

I have been a customer for years and have always enjoyed quality products from Yugster. For the few times I've had an issue with an item Yugster has gone above and beyond with customer service efforts. Good company with good products that I recommend. Thanks Yugster.