AliExpressReviews 8,070

BORUI store on Aliexpress mobile app is the worst store. The money for a pair of motorcycle gloves I bought is out of stock for over a month, we will send it soon, we will send another color (ok), the cargo has been sent and on the way, the cargo status will be updated, the cargo shipment has been cancelled. They took hostage.

Aliexpress used to be a decent place for inexpensive trinkets and toys. Now it's useless
Bait and switch, inferior items being sent - then they offer you a small "refund" and let you "keep" the garbage they shipped.
This is the 3rd and final time Aliexpress will rip me off.
AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID

I bought 6 items and had problem with 3, one was the wrong item shipped, another was just cancelled by the seller without notice, and the last one asked for more money after paying the price in the listing, which I refused and requested the cancellation of the transaction.
For all these 3 times I had issues getting my money back, and I still didn't get it all, just partially. Customer service seems to be, either fooling you, or not very competent, but unable to take care of issues.
I filed a formal complaint about this website, it's terrible.

I ordered a dash cam from AliExpress. It was supposed to come with a real camera in addition to the dash cam, and the connecting cable I got only the dash cam went on the website and app. There is no place to request missing parts. Keeps going round and round showing more products to buy. Don't waste your money with this service.

I am extremely dissatisfied with AliExpress and advise others to avoid them. Any attempt to get approval to return anything is rejected. They ask you to provide more and more 'proof' that the items aren't correct, then reject it all anyway, with a curt, "No Refund - item matches description" reply.

They don't state upfront that apparently all sales are final.

Unbelievably poor customer satisfaction policies.

This site is awful and full of scammers. I was sent incorrect items that I did not order and defective items so I submit a request and Aliexpress did NOTHING. Because there was receipt of delivery, they say my claim isn't valid. I was sent junk I don't need and did not receive what I ordered though. So I would avoid this site if you don't want to receive nothing or receive the wrong item that they will not refund or send the correct item of because hey, at least they sent something albeit not at all the same thing. Seriously guys, shop literally anywhere else if you don't want your money stolen. This site is the absolute worst I have encountered and I shop exclusively online. I had an awful experience before here and thought I would give it another shot, but there is nothing redeeming about this site. It is full of junk products and they enable sellers to scam buyers.

Warning - I was ripped off by the I love life store on aliexpress. I received notification an item was delivered when it was not. They posted a picture of proof of delivery which is clearly not my house and not the item I ordered. I filed a claim with PayPal and was denied based on the fact that the seller provided the bogus tracking. Buyer beware.

I ordered a dress in a size larger than what I am. The dress arrived with no tags at all, and was at least 2 sizes too small. When I tried to return it, they wanted a picture showing the tags. Sending the embarassing picture of me trying to fit in it, they still refused to accept my return. I am now stuck with a $100 dress that i cannot wear, and has no tags to show that it is brand new, nor the size. I tried to email them, even tried an online chat - don't bother, they do not reply! Very disappointed and would NEVER recommend shopping here.

Bought and interactive electronic boxing game for fitness. Turns out its not in English so returned to seller. Seller told me to return it to them in France which I did however Ali Express won't refund me as the item was apparently meant to be sent to China even though the seller was clearly from France and communicating in French and English. Item wasn't fit for purpose poorly quality can only be used if you speak Chinese. **************

Initially, I thought, so reasonable price,something isn't right. I placed my order. Received it, no problems.

This company claims my items were delivered. They were not. When I opened a dispute they immediately shut it down claiming it was a "The local delivery center". My items are nowhere to be found and their "help team" is strictly bots and not human. Im so disappointed in myself for ordering from these scammers.

Terrible customer service/Return Policy/.
Once you buy your product, then it's nothing more that you can do, and the quality is also not so good as well...

I first looked up this company before buying to see if it was legit, I now know the good ratings are fake, I received 1 cheap item out of 10 I spent 57 and they claim I received all of them and because I can't prove I didn't receive them they won't refund me, STAY AWAY! THESE PEOPLE $***. 100% FRUAD! They give you three days to ask for a refund but they purposely show that it was delivered way before it really is. I did receive one item but showed delivered a week before it actually was so you wait to see if it's delivered and when it doesn't they claim you ran out of time. These people need to be banned from sending anything outside of their country.

AliExpress shopper Received the goods AliExpress Thanks
Color Temperature:cold white wattage:10w Emitting color:Motion sensor ships From: china AliExpress Thanks

I bought a battery from Alixpress and when the item was arrived and it was not as described. So I filed a dispute and Aliexpress told me to send the item back for refund but there was a catch that I had to pay for shipping charge instead of the seller and the shipping cost was more than the battery itself.
Do not buy anything expensive from Alliexpress or China because returning purchased items could result in high cost and dishonest from one sellers in China. Buy only with EBay or Amazon or reputable Chinese vendors have offices in the USA.

I have been buying from Alibaba Express for many years. There were some minor problems but what saved made up for the errors. I got an adult shirt that was too small for a 10 year old. I got serveral items that broke right after leaving the package. Three years ago I was missing a package and a refund was processed within a week. Three week later it arrived and I returned the refund. Last year a package did not arrive and they asked me for "proof that it was not delivered and closed the dispute" Last month a package did not arrived and I initiated a dispute. For three weeks they said "it was at my post office" I looked at the reviews and this happend to dozens of other people. I initiated a dispute and was told that I had to calim from Paypal. Paypal told me they have to claim form Alipay. The process has gone in circles for another several weeks. I stopped ordering anything. I got a cell phone case today that looked good and was labeled with the right phone but it would not fit. I worked out my orders and what I had saved over the years. It turns out that when I took the poor quality products and the missing products from my savings, I actually lost money dealing with Alibaba Express.https :// www.aliexpress.com/store/*******469?spm=a2g0o.order_detail.order_detail_item.1.4526f19c7YEStO

As long as everything works as planned I've had a good success rate. If anything goes wrong, kiss your $$$ goodbye.

Their customer support is a joke. Everything is automated and the system just keeps stringing you on with "wait 10 days for the resolution" and then when that 10 days is up it adds another 10 days. This keeps happening until the system automatically marks the order delivered even though the tracking info says otherwise.

An online Chat does seem to connect with a real person but that person apparently has no authority to override the automated process.

Roll the dice if you're so inclined but the price better be worth the wait & risk!

I ordered a hard drive which did not work at all. The seller would only refund if I sent a video. What good is a video of a non-working HD? Its just a way to avoid having to provide a refund. AliExpress offered me $1.00 for my troubles. They were $34.00 shy of the refund mark. This company sucks and the products they sell aren't much better.

I ordered something I loved. However, when I checked the tracking, it said I owed charges for ups delivery. #1 When I ordered, I did not choose this shipping. #2 If I would have known the time I was making the order, I would not have ordered. Aliexpress should mention these charges when one is ordering, not suprise the customer after they ordered. Aliexpress should pay these surprises. Very disappointing. Will not order from them anymore. If the price is X, it should remain that price, not increase. You lose credibility that way.