AliExpressReviews 8,070

Ordering on this website is like playing Russian roulette...especially when it comes to expensive items their 90 day protection is a big lie they manipulate the outcome never willing to correct or reimburse for mistakes once they got your money your only hope is prayers...very unreliable false advertisement on safety products that could endangered the buyer.bought a full bullet proof vest...only recived the carrier aliexpress refuse yo admit the false advertisement there solution was removed the item from the website and put the vendor and his store as of holidays, now am screwed with a expensive unless equipment be warned

I ordered a freaking steering wheel cover it was 10 11 dollars n it's been 3 weeks now when I track the package it says delivery confirmed n says finished but I never received my package I hate the fact there's no phone number to call n talk to anyone and when you try to chat it's another company that pops up called live chats or something that has nothing to do with aliexpess n they say they are a part of Ali baba this is bad for them I'm seeking legal action n suing for thousands because I know I'm not the only one they scammed THEY NEED TO BE STOPPED now

It was my first time ordering on AliExpress and there was a new users deal so I tried to place an order then they closed my order for "security" and they stole my money. I never got my money back either

I bought about $54 from Ali Express on December 9,2022, but I didn't get any of my orders and didn't return my money.

Customer service is very friendly. The only problem is the sellers are not honest about their products. The other problem is coupons don't always work.

Store No.*******
Soramoore Official Store

I have bought for around 300 $ items from this store, and the owner sent half of the items and stole the rest of my money and refused to refund me the money.
I added very bad reviews but he deleted all the pages with bad reviews and he re added same items with no people review so he will be able to steel people s money all over again.
Too bad #aliexpress customer support they refused to refund me, even though i have sent them the bad conversation with the supplier, the bill that i received through the post that shows that i have received 9 items, while i ordered 15.
I talked to them more than 10 times, and every time they say no refund.
So, i believe nowadays aliexpress is not dealing properly with fraud suppliers. Which make their customer service very bad and bunch of liars.

This site allows scammers to post items here at unbelievable prices. When the sale is made, the seller states that the item was delivered when in fact it was not. There is no oversight or real attempt by this site to check on the sellers veracity. Customer service must be for the sellers only because that is where this site has chosen to put their trust. Site won't last! Fool me once (for a small amount (4.99) shame on you! Fool me twice, is not going to happen. LET THE BUYER BEWARE!

Item was ordered, lost in transit, but marked by aliexpress scumbags and scammers, thieves as finished and they say it is ok as it is arrived to country LOL stay away from these $#*! suckers

I ordered items from Ali express it sent me a confirmation email saying order complete and will be shipped to my address.I open my email today and received a email from them saying order not complete? I look in my bank account my money was taken but the order wasn't complete? Where is my $? Said I needed to do it again? Why so they can take my $ again and send back the same email.No,No Scam artist at it finisest I knew the deals were too good to be true now I must cancel my card before everything is gone.

On my order received prompt saying order closed due to security concerns. Please try again. Did again with same prompt and no order confirmation.Credit card invoiced twice. Scam and will dispute payment with my credit card company

I like to say that In Ali express you find thing of your choice at any where.All products are satisfying in ali express

Aliexpress need to do better jobs by protecting buyers. I had two bad experience with two stores from aliexpress. First store sent me broken headphone i opened dispute to get my money back but aliexpress did nothing to hepl me.
This time (Zair official Store) this store owner sent me email saying he cancelled my order after two months waiting then i opened dispute to get refund but nothing. And store owner ignoring my messages.
Be careful when you buy from Aliexpress. If you are ready to risk your money you can buy from aliexpress.

So far I have received 3 of 5 items I ordered and only 1 was fine. The other two were not complete or just change to something else.

I purchase toner cartridge for our Xerox Machine, It arived on the box it had the model number and same weight as original, After we instal it in few hours the machine giving bad copy and gray bands, Called for service it turn out to be the toner wasnot correct, We spend nearly $1000 to fix the problem, Wahtch out for these suppliers.

Seller did not deliver the item which was ordered but shipped a different item.
After opening a dispute, Ali Express asked me to return the item and seller will pay the return shipping charges, but later on they made another decision to not issue the refund. Unfortunately, I am very upset by this decision. It looks like AliExpress don't care about customers but gave favour to the sellers.

AliExpress and this seller left me a bad impression.

AliExpress Website has 75 Days of Buyer Protection Money-back Guaranty, which actually doesn't Exist on AliExpress. If any seller on AliExpress sent any wrong item, used item, or damaged item, your money is gone, and that doesn't cover Buyer Protection Money-back Guaranty. Don't trust the AliExpress website, and you will not get any help from them.

Received wrong items. Forget trying to contact customer service. I ordered a 2023 happy new years banner in black,white, gold and silver. I received little girls hair ties and a dark blue 2022 banner