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AliExpressReviews 8,056

2.4

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1774
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,648
value
1,550
shipping
1,591
returns
1,429
quality
1,489
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

NL
2 reviews
14 helpful votes
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Shipping time is 2-3 weeks on average. The quality of the products isn't great, but if you read carefully before you buy, you know what you are getting.

I bought some unusual gifts for friends, clothes for myself, small electronics and replacements parts for my phone. Never had any issues with sellers. Sure, the shirts I got are a little too big around the shoulders and the quality isn't amazing, but they are affordable and are better quality than the shirts at Primark for the same price.

If something doesn't fit, I just re-sell it.

Date of experience: May 14, 2017
GB
7 reviews
6 helpful votes
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Used Ali Express as an alternative to Gearbest, prices are cheap but having shipping costs as opposed to Gearbest free shipping is a bit of a let down.

Date of experience: May 14, 2017
Lebanon
2 reviews
9 helpful votes
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An honest System
May 12, 2017

Not all items are good at this site, but if you know how to use the system, you'll never lose a cent. They respond to disputes and judge fairly.

Date of experience: May 12, 2017
South Carolina
1 review
9 helpful votes
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This website is a complete joke as the people and companies that sell on it. The companies do not send their products as advertised. Then when you make a dispute about it. This webiste just sits around for two months until they finally tell you tuff luck and they are not going to do nothing about the issue. Best advice is to buy what you need from eBay or amazon. They actually care about their reputation other than this website or the companies selling on it. Hopefully trump will stop business with China so this site will go out of business as well as the crooked companies selling on it.

Date of experience: May 11, 2017
GB
1 review
2 helpful votes
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Spent 60 quid there on shoes that are a British size 4 they sent me US size 6.5 now I'm responsible to pay the return God knows how much I'm disgusted the buyer protection is a big fat zero if truth be told

Date of experience: May 11, 2017
Australia
1 review
0 helpful votes
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Just I want to say, when I pay something.
They don't expect I don't know what happened. And why?
Kind Regards
Mahdi.

Date of experience: May 11, 2017
China
1 review
0 helpful votes
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WOW. I am happy to share that big discount news from that store. If you need any that mobile accessories, specially car phone holder. Please add this store in your shopping cart.

Date of experience: May 11, 2017
Chile
7 reviews
6 helpful votes
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Always rate stores
May 10, 2017

If you know how to search for nice products and stores and use the filters is more than just saving money, is getting nice stuff for sales

Date of experience: May 10, 2017
Greece
1 review
5 helpful votes
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I bought a mobile phone 6 months ago. It went through customs, so I waited about 3 months to get it. When I got it it was broken. The seller was not cooperating, suggesting to flash the rom. Ali Express did not do anything about it. I send the phone back to the seller and although tracking said the phone has been delivered the seller claimed he did not receive it! The only thing ALI did was say comfort words to me from a template. AVOID it if you do not want to loose your money

Date of experience: May 10, 2017
Saint Lucia
1 review
2 helpful votes
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Good buys
May 8, 2017

I have shop on site for a while now. I live st. Lucia takes 4 weeks it comes. Email continuously to you. You even get an invoice. Just ensure you look for reviews from the site best to order this way.

Otherwise good shopping

Date of experience: May 8, 2017
New Mexico
1 review
5 helpful votes
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This was the most negative shopping experience I've ever had online! I do most of my shopping online and have never been treated the way that AliExpress and AceCoool Trend Store has treated me!
First of all, my order took forever to get to me and when it did, the item didn't fit. I looked into exchanging it but it would have cost me over $61 to ship back! This was almost double what the item initially cost.
I attempted to contact the store and no one would respond to me. I had hoped that they would at least pay for shipping so I could get the proper size. They did not.
When attempting to discuss my issues with AliExpress, I was basically told nothing could be done. And nothing was! I am stuck with an item that does not fit and was charged the full amount
I WILL NEVER SHOP THROUGH THIS WEBSITE AGAIN! SAVE YOUR MONEY PEOPLE!

Date of experience: May 8, 2017
India
1 review
5 helpful votes
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The worst website i have ever seen! Fake sellers and fake ali who are always there to cheat you.
I am going to share my experiene with aliexpress. This has not happened with me once but happened twice. They suspended my account due to which person cannot raise dispute in case his order does not arrive. There are 15 orders pending in my account and it got suspended. Now none of the seller is agreeing to refund money without dispute and its being more than 7-8 months.
I lost my money on aliexpress... its completely fake website where chinese are there to fool you and make money.
Please do not trust this website.
At the end they do the same.

Date of experience: May 8, 2017
Canada
1 review
6 helpful votes
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Frustration
May 8, 2017

How safe is to orde? Also I tried to pay a few times... they need to place an Appeal?... I did... now after another 2 attempts to pay... no success... I got suspicious...

Date of experience: May 8, 2017
Canada
1 review
6 helpful votes
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Now a days AliExpress is full of dishonest sellers cheating with customers in novel ways like showing the refund notice screen shots but that refund never comes up and deposit to you credit card. They are always ready to respond with sweet words but the reality is they are not going to do anything so that you get your refund. You don't have anything to contact with AliExpress except with the robot.

Date of experience: May 8, 2017
Illinois
1 review
5 helpful votes
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BUYER BEWARE!
May 7, 2017

If you choose to buy from this company, you better hope you are satisfied with the product. Returning for refunds is impossible. It is a burdensome procedure where you have to provide evidence. How about the products were crap and they don't fit? Not enough! After a multitude of communications, no satisfaction. They offered a discount on my next order. I will not ever give them a dime of my hard earned US dollar! Scammers.

Date of experience: May 7, 2017
California
2 reviews
35 helpful votes
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The problem with such sites are that there'll be good sellers and bad or even scam sellers there.

I know people have advised on looking for sellers with higher ratings or have been around for a long time. But these qualities sometimes only meant that the seller is more honest or that their goods are of better quality and doesn't mean that they're equally good when problem arises.

I've deal with one such seller before. He has fairly high rating (96ish%) and he has been around for 3 years. His reviews are pretty good, with just a few negative ones that complains about the product or wrong colour.

However, when I got a defective product from him, he keeps finding excuses and was rather insincere in communicating with me and even MIA for days. In the end, I've to go through aliexpress to settle the problem.

Date of experience: May 6, 2017
Canada
4 reviews
15 helpful votes
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Items ordered early November 2016. Delivery extended to early January 2017. Dispute lodged and money refunded mid-February 2017.

Item arrived in the mail yesterday. May4 2017.
Seller seemed insulted that since the refund had been processed and the matter was now done, we were still unwilling to give them a five star rating

For what it's worth, they started out strong... orders arrived in great time, were of a quality we were pleased to pass on to our customers and friendly sellers. Then, suddenly, all of that stopped. Items never arrived, sellers were rude when we filed a dispute and Ali itself suspended our account for a while because we had filed too many disputes (they claimed it was a "security issue"). We did laugh when we noticed that our "suspension" meant we couldn't file a dispute or give feedback on a store... we were still welcome to shop with them and give them money, we just couldn't share a bad experience (which was a shame, because there were some great stores that we gave good reviews for).

We are a small business and can't afford these kinds of issues and delays. We have started using a different supplier and now only shop for a couple of things that have proven to be more reliable.

Date of experience: May 6, 2017
Canada
4 reviews
19 helpful votes
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I have both good and bad experience with AliExpress. To be specific, I have both good and bad experience with the Sellers. If I have googled how to spot fake or bad sellers/advertisements, and have read the fine points hidden somewhere in the seller's page, I probably would have avoided that bad experience. I found that the AliExpress Dispute Judgement Team is sided with the Seller (in my case, HeZong Households Store). HeZong shipped me the product that is significantly shorter than the pictures in the ad. I have uploaded all the evidence (ie, pic of the product, transaction screenshot, free shipping screenshot, etc.) And the Judgment Team said my evidence is invalid. My dispute was rejected because I should upload a video of how the product is a defect. I have to create a video to show them that the product is shorter than the seller's advertisement. How am I going to do that?!? HeZong has blatantly misrepresented a product and play "you didn't read the fine print" card. AliExpress is protecting bad sellers like HeZong because they make money from seller's fee. I am not sure whether it's AliExpress or HeZong, my buyer's feedback (with pic of the actual product!) is not displayed on the ad page. That means HeZong can continue to 'lie and trick' buyers with nice photos.
The good sellers sell products that are like the pictures in their ads. If you are willing to pay extra shipping fee (you can select), the products are usually delivered on time. If you like "Free Shipping", then be warned, it might take 2-4 months to get your order.

Date of experience: May 4, 2017
NL
2 reviews
5 helpful votes
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I suggest everyone to stay away from this website because of the following:

Their '' buyer protection '' system is a joke.
If the seller sends you a diffrent item, not the amount you ordered or an empty package then you get only dissatisfying solutions like the following:

Option 1:25% - 60% refund or sending the items back
Option 2: no refund or full refund / refund based on missing goods if you get official ( damage) reports from the post office ( which is almost impossible to get)

They always favor their ( scamming) sellers, if the seller says that the item you received isn't theirs then aliexpress will always give you option 2 which gives me a feeling that they prefer their sellers far more over their customers.
If you receive a empty package or not the amount you ordered and the seller doesn't agree with your complaint then they just have to make a weigh video about the product and aliexpress will favor them even if you can show them that the package you received weights excactly as much as the package information says!

After I opened about 10 disputes over a total of 150 orders they also terminated my account and then you can't open anymore disputes so you lose your money 100%...
There are also many many others which got their accounts terminated as well for '' violating the buyer protection program '' even tho their disputes where valid.
Aliexpress will just ban you and take all the money from the remaining not delivered / not as described orders if you open to much disputes it seems, even if your disputes are valid!

That all being said: don't think you have actually a good buyer protection at this site.

- They prefer their ( scamming) sellers whenever is possible
- They ban your account whenever they want so you lose all your money from not received or not as decribed items
- There customer support are robots or something

TL; DR

If you want to shop chinese items, DON'T buy it from aliexpress; NEVER
They can steal all your money and will do that whenever they feel like they want to.
There are a lot better chinese online webshops which have a decent buyer protection program and often support PayPal.

Date of experience: May 3, 2017
Alabama
1 review
2 helpful votes
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Beware.!
May 3, 2017

I bought hair and I put in ship to address and after putting in credit card information I had to give billing address which was a PO box... and yes they sent to PO box but UPS don't deliver to PO box so they delivered to my old address which is a burnt up house... who would leave a package at the door of a burnt house? UPS! The store Jessica says they finally got a refund from UPS... then gives me a waybill number from DHL... emails me that they sent me out the hair... lies! DHL says they submitted paperwork but never turned the package over to be shipped... then after scamming so many people they change the name of their store(stellar name) and do it all over again... rip off... I'd rather pay a little more and let someone else take the risk... Beware!

Date of experience: May 3, 2017