AliExpressReviews 8,056

Today i contact customer service again, to advise them thst seller inbox still rejecting any email.
I asked the staff to do phone call to seller if the email not reaching them, it should be other way to communicate or emergency number. Staff said she will contact them but its better to raise for refund now, so i had to do each items separate and i paid full ( they don't have one time system to raise refund as one time it should be each itmes separately) not only that you need to add again the refund amount paid for each one too, ( for 6items) the last one i paid $ 7.63 and the system not allowed to add amount above $ 7.21...
Unbelievable, i paid higher and i need refund lesser amount its not enough no order received, no communication with seller, carless also they refund less than we paid too.
I contact staff but no use, then she turn the matter on me and asked me a proof that i paid this?!
In end i had to add amount of $ 7.21 but mentioned that full refund of the amount $ 7.63 to be refund it.
Total amount paid for 6 items include protection is $ 28.56.
Every staff said not to worry and everything become bad, no logic at all even they can't explain how their system work ( paid full refund less?!)
I need my order better if i will have less refund. Still waiting for any management action to solve my issue.

Up until a few months ago, things were going well with aliexpress. I had the odd problem, and I filed a few disputes as needed. They always turned out favourably. Last few months, I've had to file several disputes. At least two, the seller never responded (during the dispute, or trying to resolve the problem prior to the dispute) and they ruled against me.

Next dispute: They want me to pay return shipping ($15) for an item that was $4, and functionally not as described.

Next dispute: Mobile phone; seller sent a different model than advertised, and it's locked with a pin. They want me to pay return shipping ($30+) to get a full refund.

At least one dispute did go well, and I was due a full refund. They refunded less than half the amount due. I had to waste a couple of hours with their useless "customer support" chat to get the rest of the money refunded.

Prior to a few months ago, I was overall happy with the site. Now, it's just a scam.

I ordered a pair of boots for winter from a store in Aliexpress, DAOKFPO STORE and the lining is not attached in one of the boots and the store only gave me a partial refund for boots that are useless to me... and also expected me to send the boots back at My expense, when they're the ones that shipped the defective boots in the first place. Don't get caught in this store they'll burn you... as you can tell by the bunched up lining they aren't going to work

As the items are not as description or lost, then you complain to Aliexpress, they will block your account. You will be unable to open a claim. And those items are never arrived, they will blame the buyer not the seller. Waiting for over 60 days, all the items are likely will not be arrived. The 100% refund policy and buyer protection is a fake. They spoiled those replica sellers and inferior/defect items sold on their website.

Today, I got surprised that Aliexpress deactivated my account with no reason, and after 2 years with hundreds of orders and ranked as A4 on their site with 300+ positive feedback, they just deactivate my account.
After contacting the agent they apologize many times and answered me that she can't do anything, however, I showed her the mistake was done by Aliexpress, but nothing can be done, I uploaded screenshot for the case. And now I lost over 300$ for number of undelivered orders

I've bought 31 item from this site. I must say my honest opinion so i really like this site all of my purchases were clothing and jewelry, so I cannot say anything about electronics or other. The clothes I've bought were great just like the picture (really girls the clothes are exactly the same as seen on some instagram boutiques and much cheaper). The quality and sizes are good if you shop from the right store and of course for the refunds if your parcel is lost.
They full refunded me 3 times and once they resent the same garment.
The shipping for me (Italy) takes too long approx 2 months.
For the sizing I wear M/L european and I ordered XL for comfortable fit.
Hope the shipping would be much faster.