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Abee"Abee" M.

2 Level 2 Contributor
  • 5 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping, Business

Member since February 2017

  • Reviews

    5

  • First Reviews

    3

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    494

Review Distribution

5 Reviews by Abee

4/9/18

First i paid for 1 items, Then i send to them that i need to add one more ( at the same time) and fast reply came to me from staff, helping me to do the extra amount for 2nd item. That time i struggle to do payment, but staff she helped me patiently till it's done.

We finalize the address and full details again and i request them to have samples for 2 items to try before my next order, it was amazing once they consider my request.

During shipping time ( registered and tracking shipping) they arrive the country in a week time, unfortunately custom clearance delay for 5 to 6week and after many calles, and paid custom fee ( 100% of items cost).

I was in touch with wawaza customer services regarding what happened with me ( as feed back) and staff was so helpful and understanding ( any online companies don't have Authority on Custom)

Finally i paid the fee and received the items, which packed and organized with care.

From my side i will purchase again and i recommend to do so due natural products, best customer service, fast delivery from their side ( in a week) and handling customers with care and consideration.

Special Thanks for Ms. Hanako

5/31/17
• Updated review

Today i contact customer service again, to advise them thst seller inbox still rejecting any email.
I asked the staff to do phone call to seller if the email not reaching them, it should be other way to communicate or emergency number. Staff said she will contact them but its better to raise for refund now, so i had to do each items separate and i paid full ( they don't have one time system to raise refund as one time it should be each itmes separately) not only that you need to add again the refund amount paid for each one too, ( for 6items) the last one i paid $ 7.63 and the system not allowed to add amount above $ 7.21...
Unbelievable, i paid higher and i need refund lesser amount its not enough no order received, no communication with seller, carless also they refund less than we paid too.
I contact staff but no use, then she turn the matter on me and asked me a proof that i paid this?!
In end i had to add amount of $ 7.21 but mentioned that full refund of the amount $ 7.63 to be refund it.
Total amount paid for 6 items include protection is $ 28.56.
Every staff said not to worry and everything become bad, no logic at all even they can't explain how their system work ( paid full refund less?!)
I need my order better if i will have less refund. Still waiting for any management action to solve my issue.

Taken my money then i need to win the case to refund it
5/30/17
• Previous review

Dear General Manager,

I really don't understand what is going on and what customer service you have if the solving the issue or get it worse.

I have order with your recommenced seller ( Amy's care) and shipping company choose is Aliexpress.

Order was in 14May 2017 and shipping is 24-38 days and paid for protection fee too.

I had to track my order after 10days from seller sending date 17May2017 as per chat with customer services in fifth day from my order due it was shown status ( items not found)

2 days ago i track my order status is ( shipping cancelled) i contact the Aliexpress services many time to clarify the reason, they said not to worry items will reach then they said to contact seller by myself which it there responsibility due order and paid through tgus website, i asked then to contact seller too because same reason abd from my side too.

Seller inbox rejected all my email and for 48 hrs i didnt have any action taken only email sent to seller from Aliexpress wirhout any reply.

I asked customers services to call seller and i have the right to know what reason i didnt get items yet and why its cancelled

Every staff only speak nicely to end the conversation but they dont care to solve the issue.

I request the phone to contact seller they said not allowed, then i request for their manager contact number or email ( he migh solve my issue) the refuse too, seller inbox rejected all my emails what i should do then.

Staff ( Juila, said i need to wait till July to get my refund which is after protection expire date) or to win the case if i raise refund now!

They taje my money, order not received, i cant have seller phone number, i cant have Aliexpress manager or incharge contact details, the customer service don't do the job from there side or take responsibility then what i should do " win case " to refund my money back... Its really?!

I dont believe it, i don't know hiw i get my money or my order its my mistake to trust in this website and i dont recommended for anyone

I must reach to higher management to complain and get my money back and solve this issue or...

5/15/17

Just now after calling them in afternoon, items delivered to them yesterday and today the refund proceeding, i will wait 5-10days to be update!

3/2/17

I ordered a deluxe exercise machine, it reach me dameged, i contact them to replace it and all nessacery photos sent to them.
Last Thursday the courier man pick up the damage items and i was waiting for my new pic.
They call me to confirm the new pic this week and keep asking if old one been taken, after one day they called to inform me that no more stock for my order till over month.
I forced to order another one to avoid the refund time and processes.
Till today i didnt receive the new order ( full price - higher than main factory cost) and this will take me to wait till next week, which means it takes 9 days for order in UAE ( not even international order)
I find later on that they have 2 pc in store for my first order and in the website i manage to block 8 pics

I dont know how they didnt replace damaged order if they have stock, and for new order till today not reach me.

Also they didnt replace my order in same day courier picked up the damaged pic but later on, so i lost time, money and effort.

I'm still waiting for clarification
Citruss Tv - UAE

Tip for consumers:
-I recommend to compare the prices before order it, some time they have higher cost than main company.

2/25/17

Unbelievable services and products not only that first shipment arrived was damage and items lost other not as description until now the roaming around to avoid refund my money and each staff from customer services try to compensate me as low as starting from 5$ since Week and more and they keep ignore my case or offer the less
I'm loosing money, time and tension till this issue solved.
I'm keeping follow but each staff have his own answer most important to get company benefits over customer right.

I amend the star to 3* for one staff customer service, due she end the issue less than 24hrs and update as following:

Finally i got a call from (after- sales department team - China) on 24Feb17, Then i received email offering the compensation for the 3 items ( $35 from original amount paid $51.97) which will be refund to my credit card between 8-15 days.

Because I'm so stressed i forced to eccept it ( after over a week running behind the full refund refusing any kind of bouns or reward).

She add a 15$ bouns for next buy ( in case i did!).

I appreciate what staff done, which should be from beginning. Now i need to wait till my money return to credit account ( considering the currency different rate between sell and puy) both way I'm losing.

Tip for consumers:
-After recent update, make sure to read full details and don't rely on pictures.
-Make sure to inform them a note: Packaging-purpose secure manner before being shipped
-Return shipment not easy and you will lose more than tge products itself so make your decision wisely.

Service
Value
Shipping
Returns
Quality

Abee Has Earned 2 Votes

Abee M.'s review of WAWAZA earned a Very Helpful vote

Abee M.'s review of AliExpress earned a Very Helpful vote

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