Dear General Manager,
I really don't understand what is going on and what customer service you have if the solving the issue or get it worse.
I have order with your recommenced seller ( Amy's care) and shipping company choose is Aliexpress.
Order was in 14May 2017 and shipping is 24-38 days and paid for protection fee too.
I had to track my order after 10days from seller sending date 17May2017 as per chat with customer services in fifth day from my order due it was shown status ( items not found)
2 days ago i track my order status is ( shipping cancelled) i contact the Aliexpress services many time to clarify the reason, they said not to worry items will reach then they said to contact seller by myself which it there responsibility due order and paid through tgus website, i asked then to contact seller too because same reason abd from my side too.
Seller inbox rejected all my email and for 48 hrs i didnt have any action taken only email sent to seller from Aliexpress wirhout any reply.
I asked customers services to call seller and i have the right to know what reason i didnt get items yet and why its cancelled
Every staff only speak nicely to end the conversation but they dont care to solve the issue.
I request the phone to contact seller they said not allowed, then i request for their manager contact number or email ( he migh solve my issue) the refuse too, seller inbox rejected all my emails what i should do then.
Staff ( Juila, said i need to wait till July to get my refund which is after protection expire date) or to win the case if i raise refund now!
They taje my money, order not received, i cant have seller phone number, i cant have Aliexpress manager or incharge contact details, the customer service don't do the job from there side or take responsibility then what i should do " win case " to refund my money back... Its really?!
I dont believe it, i don't know hiw i get my money or my order its my mistake to trust in this website and i dont recommended for anyone
I must reach to higher management to complain and get my money back and solve this issue or...