AliExpressReviews 8,056

Awful buyer protection. I purchased lead screws with nuts
The screws and nuts that came packaged together
Were packaged wrong the nut pitch was different than the screw pitch
And did not work. I asked the seller to sell me the right pitch so I wouldn't have to return the item and seller would not have to refund and lose out on shipping and seller could simply profit on another sale. I guess it was a language barrier. The seller response was "No return No refund"
And Aliexpress gave no support.

Aliexpress, an online Chinese portal where you can buy a lot of interesting things beats the popularity records. Among many interesting offers one can find these really competitively priced. Unfortunately, wherever money is at stake, there will always be someone who will want to commit fraud.

Last week I bought at Zhejiang Jiaxiu shop inc. some really cheap products. With a special promotion - a 99% discount for Aliexpress users only - I bought several sets of bedding, mattresses, duvets and blankets. Of course the price for these products was low just to view other offers. But I decided to buy the cheapest. (Screen 01).
After a week however, these deals have been canceled by the seller. No reason given. Nobody wrote "I'm sorry". Everything was really in Chinese.
Zhejiang jiaxiu shop inc. However, this is how it works - from time to time making products available for an absurdly low price just to cancel them later. The assumption of the scammer is that when browsing all the products in the store, the buyer has purchased the more expensive. Another issue is the return of funds, which the seller really has a lot of time.

I personally do not advise any purchases with this seller: Zhejiang Jiaxiu inc. As it happens with purchases from China, the products are very poor quality and often disagree with the previous description from the store.
Just stay away from that store: Zhejiang Jiu Xiu Inc. Vescovo Home Textiles

Bought guitar. Billed my card. Never recieved. No phone number that works. Won't acknowledge the very same info they used to bill me to contact complaint department or file dispute or reach customer service. Say my info is invalid and my account never existed. Yet, they billed my non existent account for what is now my non existent guitar. Have tried every angel and avenue to make contact with Aliexpress and the seller. No venue of contacting them. They are simply criminals. Hope America bombs the living crap out of their country and destroys their headquarters and every thieving bastard that runs thier criminal operation.

I purchased an item worth 2 dollar but i urgently need it so i purchased a fast delivery fedex which bring up a total of 30 dollar. The seller rip my 27 dollar delivery fees and used a china delivery method which force me to wait. I tried to communicate but there were no respond. I then seek for "customer service" three times and was told to just wait and they will contact the seller on my behalf and get back to me by the day(again no action were taken). I again try to ask for help was told to open a dispute which will only be availabe 10 days after delivery and wait 5 days for the seller to response. You can guess no respond

Long story short. Time waste ping-ponging. Money wasted.

My first order (from a different seller) went just fine, however my current order from Wang Meilin has been a disaster that has gone on for 3 months and Aliexpress customer service has done nothing but make false promises. I paid for my order 7/2/2017 and it stated at that time on screen "You should receive your order within 19-39 days, setbacks such as logistical delays and customs clearance can influence the delivery time." As I would periodically track my order I could see there was no movement after about the 13th of July, and it never entered the USA. 7/20/2017 I contact the seller asking about the progress of my order, and I received no reply. 8/20/2017 I opened a dispute through Aliexpress. It stated onscreen "Estimated time Aug. 27 2017" for the dispute negotiation to be complete. 8/29/2017 I contacted customer service to find out what the status was, and when I could expect to receive my refund. I was told the by Alyssa Onassis "case team has stepped in now" and when I asked "Will I receive my money back within 24 hours?" I was told "if they solve today... and within at most 24 hours I will cotnact them and copy you :)" . After not receiving a refund, ad hearing nothing else from customer service or the seller I contacted them again 8/31/2017 to find the status of my refund and was told then it had not been escalated, and that I would have to wait another 3-5 days before I would hear anything. When I explained I was already assured it had been escalated and the case team was working on it, and I was promised a refund within 24 hours 3 days prior, I was told that they were sorry, but that the case team was in another country and that they had no direct way to communicate with them, and that customer service can't issue a refund- only this other unreachable department. DO NOT BUY FROM THIS COMPANY OR SELLER! They don't stand behind their promises, and they do not protect their customers from unscrupulous sellers!

DO NOT BUY FROM ALIEXPRESS!

Terrible experience. Dealt with a seller (BDIEN Bike Store) who is a liar and thief. I ordered large pants, but I was sent a pair that were a similar to a small child size pants. I couldnt even fit my legs in. I sent the seller proof that he had the wrong sizes for US large. What he called "large" was in actuality a "small". The seller was rude and had no customer service skill.

So keep these 2 things in mind:
1. When you buy on Aliexpress be prepared for rude sellers, no customer service,
2. If you aren't satisfied with your order expect and no refunds. If you want to return any items from the USA, the sellers do not provide free return shipping. To ship to China it will cost at a minimum $35 - $50 for small items, so it isn't worth it for items less than $50.00. Aliexpress knows this and that is why they offer a "money back refund when the items are returned". They know most people in the US aren't going to return the item because it is too expensive.

DO NOT BUY FROM ALIEXPRESS!