ima p.

My first order (from a different seller) went just fine, however my current order from Wang Meilin has been a disaster that has gone on for 3 months and Aliexpress customer service has done nothing but make false promises. I paid for my order 7/2/2017 and it stated at that time on screen "You should receive your order within 19-39 days, setbacks such as logistical delays and customs clearance can influence the delivery time." As I would periodically track my order I could see there was no movement after about the 13th of July, and it never entered the USA. 7/20/2017 I contact the seller asking about the progress of my order, and I received no reply. 8/20/2017 I opened a dispute through Aliexpress. It stated onscreen "Estimated time Aug. 27 2017" for the dispute negotiation to be complete. 8/29/2017 I contacted customer service to find out what the status was, and when I could expect to receive my refund. I was told the by Alyssa Onassis "case team has stepped in now" and when I asked "Will I receive my money back within 24 hours?" I was told "if they solve today... and within at most 24 hours I will cotnact them and copy you :)" . After not receiving a refund, ad hearing nothing else from customer service or the seller I contacted them again 8/31/2017 to find the status of my refund and was told then it had not been escalated, and that I would have to wait another 3-5 days before I would hear anything. When I explained I was already assured it had been escalated and the case team was working on it, and I was promised a refund within 24 hours 3 days prior, I was told that they were sorry, but that the case team was in another country and that they had no direct way to communicate with them, and that customer service can't issue a refund- only this other unreachable department. DO NOT BUY FROM THIS COMPANY OR SELLER! They don't stand behind their promises, and they do not protect their customers from unscrupulous sellers!