AliExpressReviews 8,056

I'm surprised at all the bad reviews of Ali. Ali has been great for me. I think the purchase protection system is way better than Ebay. They don't release the money to the seller until 15 days after you acknowledge receipt of the item. Once I had a damaged item shipped to me. I sent pictures to Ali asking for a partial refund and I was refunded immediately. I like that I can use my credit card on Ali because I've been screwed by Paypal with fraudulent sellers on Ebay a couple times. Anyone who thinks Paypal is safe is Naive. If Paypal can screw you they will. True some of the stuff on Ali is Chinese junk but it's no different from the Chinese junk on Ebay and other websites and I often (not always) find the best price on Ali. I've ordered many many items from Ali and have never had a problem that wasn't fixed. That's not something I can say about Ebay.

No of times i ordered: 4

Quality: Good

I usually order from seller with 97% rating. I haven't received a bad product yet. They do take time. Mostly 1 months. But i can wait so its no problem for me.

I have purchased from them many times. I have been fortunate to have received several good products for a great price. Unfortunately I have more often than not received a product that looks little or nothing like what I ordered. I have also very frequently not received an item at all! You have a limited time frame to use to open a dispute with a seller, but the products can take 6 months to arrive! By the time the seller concedes to send you another product and you have waited another 6 months for it to arrive your claim period has been over a long time ago. The end result is you either receive the product at last and are unable to rate the seller for their ship time, or you do not receive a product and have no way of disputing further or rating the seller as a fraud. Can't tell you haw many times I have been on the wrong end of that scenario.

Oh and guess what - They don't have a phone number and cannot be contacted by email! The only way to speak to someone is through a chat window that limits the amount of characters you can send to the equivalent of two sentences at a time. So the agent on the other end has a limited idea of what the issue is and is quick to send you chasing your tail in response.

I am 100% done with them and DO NOT RECOMMEND!

I have been shopping at AliExpress for several months and have made quite a few purchases. I have not had any problems with anything I have purchased.
I ordered two spinner rings that did not spin. I notified them and the entire amount paid was refunded, and I did not need to return the rings. I purchased two ceramic drawer pulls which were broken in the mail. Again, entire amount refunded, no need to send back. Refunds were made very quickly, within 24-48 hours - - much more quickly than the shipping time.
IMHO, the prices are lower than you would pay in the States for similar quality.
I have purchased kitchen tools, a Leatherman tool bracelet (very very nice!), parts for jewelry-making, bathroom accessories, and magnets.
I have some favorite stores which I fully trust to send high quality goods for the price paid. I also usually stick to those with free shipping.
I have steered away from electronics and electrical things.
If you want to shop at AliExpress, these are my tips:
Be prepared for the long ship times
Stay on top of your orders - check at least once a week to see if they have been shipped, or if the order is coming close to the closing time
If the order has been shipped, keep track of the time to receive it
If your order has been shipped, and you have not received it, let them know!
Start small! Order some inexpensive things to see the quality
Keep your expectations realistic - don't expect $100 worth of merchandise for $1!
If you have a problem, let the seller know
Write reviews of the items that you receive

I've been buying regularly from aliexpess for years and never had a problem. Once i had an order that didn't turn up and contacted the company. They asked me if could eait just a bit longer or they could refund or resend it. I agreed to wait a bit longer. Still didn't turn up and just as i went to contact them it arrived. Checked and it was posted when they said. It just must've gone astray I the post. Everything else had turned up pretty much within the time frame. Be prepared to wait up to a month though for your items unless you pay extra for fast shipping. I was prepared to wait as most items i bought were cheap and included free postage.
Have bought some lovely jewellery from there as well as clothing and electrical. Bought a phone once but wouldn't venture into electrical items again as its too hard with warranty if needed.

Im not that type of person to write reviews but seriously, SERIOUSLY... aliexpress is untrustworthy most of the time. Ok so i ordered a sweatshirt and it took months to come. I was really excited when it came but disappointed when it had A HUGE HOLE IN IT! HOW'D THAT HAPPEN?! There wasn't anything sharp in the box. So someone took the shirt, and passed it on as good as new?! I returned it after words. Never going to use the site again.