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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Am still expecting my refund for over 7weeks. Each time I contact them for an update I get different update each time Manager and supervisor are never available. Refund team tell different lie to get you off their back. Am going to take legal action to get my money from them. Please people do your business somewhere else.
How can I get a forgotten password to my account? I click on "forgot password" and I get another invitation to join up that requires my old password. Help!
I use them regularly. Sometimes I have problems on delivery, but overall - everything works out nicely. Nice service.
I started purchasing from aliexpress last year Juluy 2017. Ever since my experience from buying goods is marvelous. They solve whatever problem i may have quickly. They deliver quality products so far. But sometimes their shipping took a bit long but it is worth a wait. Their clothes cost less and their shipping is free mostly. I love buying my clothes here body creams etc and etc. you won't regret buying here. I am happy that i meet this reliable site. Thank you so much about your service. I recommend you from all other sites out there. Just take your chance once then you'll be happy just like me.
Some great deals, customer support is good, however may take a while to be delivered. If in a hurry dont use this site
AliExpress has at least two US-based credit card charge processing centers. However, AliExpress processed some of my credit card charges in three foreign countries, China, Great Britain, and Luxembourg. My credit card company charged me extra foreign transaction fees, since AliExpress informed my credit card company that I used my credit card in those three foreign countries. The only communication channel is online chat with their customer service. When it happened the first time, they said it would be fixed. Happened multiple times again. Contacted with them. They said it would be fixed. However, it happened again. The third time, their online customer service basically disconnected online chat with me.
STAY AWAY, all the negative comments are true. The positive comments are probably written by these scammers
This site is a legit scam. The stuff they send is crap. Also, if you want to return or if they made a mistake, you have to pay for shipping which most of the time is the same or more than the items cost! I bought a pair of shoes, I am a size 7.5-8 and I went up to a 9 to be safe, and the 9 was STILL small! AliExpress sides with the seller even though his shoe size chart was incorrect in correspondent to the shoes he sent me. Biggest scam.
Love the items we purchased from this site. We pay extra for rush things and it definitely comes earlier than expected. Oh and they look so nice too. Cycling jersey, ladies' accessories and even party decors.
Ali express is a marketplace with everything under the sun. The prices are great but I have 2 issues. First. Everything seems to come from China. I don't read Chinese. So I have no idea of what I bought is what is advertised. Second. The shopping time is ridiculous. I waited for nearly a month for an order. Also, be mindful of buying brand name products. In not sure that they are truly what is advertised. Be aware! Things may not as they seem. If it's too good to be true... it is.
Do not use this company, they sent me the wrong size boots even though the order clearly stated the required size. The seller did not respond to my complaint and Ali express locked my account and I can't get access to sort the problem.
Avoid these guys at all cost, they are crooks!
They just like scammers use online shopping to take peoples money away. Ordered some stuff on the same day and they came in one day but different times like I need to stay at home just waiting for my next delivery! Also each package need to be pay cash 30$HKD when your stuff arrives, and I ordered 5 things that will comes not the same day. It doesnt work for me and I dont like the way they do business.
China is taking our money and our banks are not protecting us. This app is a joke Ali f m a is a lie a big one. They just running down the clock to fill you and then guess what youve lost your money.! I reather go to Best Buy and take it home and pay what they deserve.! AliExpress go to hell!
First of all, it somehow made me order two of what I wanted. I'm not sure if that was what I did but the site could have been more clear that the first order was sent. Second, I have waited an extensive amount of time and it is telling me that my order still has not left China. It is unclear on how to track my order because it keeps on saying it will be ready to track in 5 days, but it has been a month. I do not recommend this site at all and I will for sure never use it agian.
Stay away from this store on Ali-Express. They take your money and do not send the product. I have contacted the seller on many occasions but they basically lie and take your money. Beware
I just read your reviews. I haven't seen a positive one yet? I was going to order some shirts, but after reading about the crap customer service, and how the products are cheap knock offs. I am going to shop elsewhere.
Your money is better off burning then wasting for anything from this site. Spend a little more money on a well reputable seller/trusted website. All products are cheap and knockoffs that look nothing like the pictures you see on the site. Take it from me, customer for 3 years and i know all their electronic products are knockoffs and really cheap but it is a waste of money. Very hard to communicate and understand sellers and no help from customer service at all. Contacted customer service 4 times in the last 2 months to contact seller after they stop responding for an electronic device that quit working after a week and just found out today that customer service have not even reached out to seller yet. Wtf!
Its very very hadr to buy in it. I dont feel safe in diamonds markjed sites. Its very dificulty to understand. Once upon a time, I buyed two data storage. Aliexpress refunded me. They are poor quality and dont had the sotrage announced. But I still need this, so I prefer to have the product, than a totally refund. Nowdays I could buy, but is a dificulty to understand all this site. I prefer to give my time to learn chinese to deal with shops than staying hours analisying it. The price is almost the best, but is not enough to make a decisiopn to buy with then.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.