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AliExpressReviews 8,056

2.4

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1774
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,648
value
1,550
shipping
1,591
returns
1,429
quality
1,489
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

GB
1 review
3 helpful votes
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Scam
October 28, 2017

Am still expecting my refund for over 7weeks. Each time I contact them for an update I get different update each time Manager and supervisor are never available. Refund team tell different lie to get you off their back. Am going to take legal action to get my money from them. Please people do your business somewhere else.

Date of experience: October 28, 2017
California
1 review
0 helpful votes
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Log-in difficulty
October 28, 2017

How can I get a forgotten password to my account? I click on "forgot password" and I get another invitation to join up that requires my old password. Help!

Date of experience: October 27, 2017
Italy
4 reviews
3 helpful votes
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Good
October 26, 2017

In genre items that you can find on AliExpress it's ok, such as very low prices, but only if you can wait a lot of time!

Date of experience: October 26, 2017
District of Columbia
1 review
0 helpful votes
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I use them regularly. Sometimes I have problems on delivery, but overall - everything works out nicely. Nice service.

Date of experience: October 26, 2017
South Africa
2 reviews
2 helpful votes
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Satisfied customer
October 26, 2017

I started purchasing from aliexpress last year Juluy 2017. Ever since my experience from buying goods is marvelous. They solve whatever problem i may have quickly. They deliver quality products so far. But sometimes their shipping took a bit long but it is worth a wait. Their clothes cost less and their shipping is free mostly. I love buying my clothes here body creams etc and etc. you won't regret buying here. I am happy that i meet this reliable site. Thank you so much about your service. I recommend you from all other sites out there. Just take your chance once then you'll be happy just like me.

Date of experience: October 26, 2017
Canada
28 reviews
55 helpful votes
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Some great deals, customer support is good, however may take a while to be delivered. If in a hurry dont use this site

Date of experience: October 25, 2017
Wisconsin
1 review
3 helpful votes
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Incompetence
October 25, 2017

AliExpress has at least two US-based credit card charge processing centers. However, AliExpress processed some of my credit card charges in three foreign countries, China, Great Britain, and Luxembourg. My credit card company charged me extra foreign transaction fees, since AliExpress informed my credit card company that I used my credit card in those three foreign countries. The only communication channel is online chat with their customer service. When it happened the first time, they said it would be fixed. Happened multiple times again. Contacted with them. They said it would be fixed. However, it happened again. The third time, their online customer service basically disconnected online chat with me.

Date of experience: October 25, 2017
Canada
1 review
6 helpful votes
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FRAUDSTERS
October 25, 2017

STAY AWAY, all the negative comments are true. The positive comments are probably written by these scammers

Date of experience: October 25, 2017
Germany
1 review
3 helpful votes
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SCAM! STAY AWAY!
October 24, 2017

This site is a legit scam. The stuff they send is crap. Also, if you want to return or if they made a mistake, you have to pay for shipping which most of the time is the same or more than the items cost! I bought a pair of shoes, I am a size 7.5-8 and I went up to a 9 to be safe, and the 9 was STILL small! AliExpress sides with the seller even though his shoe size chart was incorrect in correspondent to the shoes he sent me. Biggest scam.

Date of experience: October 24, 2017
Canada
2 reviews
0 helpful votes
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Love the items we purchased from this site. We pay extra for rush things and it definitely comes earlier than expected. Oh and they look so nice too. Cycling jersey, ladies' accessories and even party decors.

Date of experience: October 24, 2017
New Hampshire
16 reviews
86 helpful votes
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Long wait for delivery
October 24, 2017

Ali express is a marketplace with everything under the sun. The prices are great but I have 2 issues. First. Everything seems to come from China. I don't read Chinese. So I have no idea of what I bought is what is advertised. Second. The shopping time is ridiculous. I waited for nearly a month for an order. Also, be mindful of buying brand name products. In not sure that they are truly what is advertised. Be aware! Things may not as they seem. If it's too good to be true... it is.

Date of experience: October 24, 2017
GB
1 review
3 helpful votes
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Cowboys!
October 24, 2017

Do not use this company, they sent me the wrong size boots even though the order clearly stated the required size. The seller did not respond to my complaint and Ali express locked my account and I can't get access to sort the problem.
Avoid these guys at all cost, they are crooks!

Date of experience: October 24, 2017
Hong Kong
1 review
2 helpful votes
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They just like scammers use online shopping to take peoples money away. Ordered some stuff on the same day and they came in one day but different times like I need to stay at home just waiting for my next delivery! Also each package need to be pay cash 30$HKD when your stuff arrives, and I ordered 5 things that will comes not the same day. It doesnt work for me and I dont like the way they do business.

Date of experience: October 24, 2017
Florida
1 review
3 helpful votes
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WTF?
October 23, 2017

China is taking our money and our banks are not protecting us. This app is a joke Ali f m a is a lie a big one. They just running down the clock to fill you and then guess what youve lost your money.! I reather go to Best Buy and take it home and pay what they deserve.! AliExpress go to hell!

Date of experience: October 23, 2017
Illinois
1 review
2 helpful votes
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Worst experience ever
October 22, 2017

First of all, it somehow made me order two of what I wanted. I'm not sure if that was what I did but the site could have been more clear that the first order was sent. Second, I have waited an extensive amount of time and it is telling me that my order still has not left China. It is unclear on how to track my order because it keeps on saying it will be ready to track in 5 days, but it has been a month. I do not recommend this site at all and I will for sure never use it agian.

Date of experience: October 22, 2017
GB
1 review
2 helpful votes
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Kimobaa Kimobaa Store
October 22, 2017

Stay away from this store on Ali-Express. They take your money and do not send the product. I have contacted the seller on many occasions but they basically lie and take your money. Beware

Date of experience: October 22, 2017
Colorado
1 review
5 helpful votes
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I just read your reviews. I haven't seen a positive one yet? I was going to order some shirts, but after reading about the crap customer service, and how the products are cheap knock offs. I am going to shop elsewhere.

Date of experience: October 21, 2017
Minnesota
1 review
4 helpful votes
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Your money is better off burning then wasting for anything from this site. Spend a little more money on a well reputable seller/trusted website. All products are cheap and knockoffs that look nothing like the pictures you see on the site. Take it from me, customer for 3 years and i know all their electronic products are knockoffs and really cheap but it is a waste of money. Very hard to communicate and understand sellers and no help from customer service at all. Contacted customer service 4 times in the last 2 months to contact seller after they stop responding for an electronic device that quit working after a week and just found out today that customer service have not even reached out to seller yet. Wtf!

Date of experience: October 18, 2017
Washington
1 review
1 helpful vote
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Not safe
October 18, 2017

Theyre not safe to buy coz they took my money from my account$ 37.04 today even I dont know they are stupid

Date of experience: October 18, 2017
Brazil
2 reviews
4 helpful votes
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Its very very hadr to buy in it. I dont feel safe in diamonds markjed sites. Its very dificulty to understand. Once upon a time, I buyed two data storage. Aliexpress refunded me. They are poor quality and dont had the sotrage announced. But I still need this, so I prefer to have the product, than a totally refund. Nowdays I could buy, but is a dificulty to understand all this site. I prefer to give my time to learn chinese to deal with shops than staying hours analisying it. The price is almost the best, but is not enough to make a decisiopn to buy with then.

Date of experience: October 18, 2017