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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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I've bought some good things on Aliexpress but have also been ripped off. Most recently, I ordered perspex jewellery boxes - 60 of them. They had a metal hinge and in 59 of them, the hinge was rusty. Seller promised replacement, nothing happened, then offered refund, nothing happened. Tried to open a dispute - too late, you only have a very short window to do that. Spoke to customer service on three occasions and every time I was assured I was due for and would get, my refund. It never happened. I won't be risking my money on them again. Very unpleasant being reassured on three occasions, then realise I've been lied to again. No longer buy anything from China.
I AM OLD CUSTOMER IN ALIEXPRESS I LOSE SOME AMOUNT TO ALIEXPRESS.
NOT FOLLOW RULES IN E COMMERCE. CHEATING... NOT RETURN MONEY.
I ordered two items. One didn't even switch on and the other was a fake.
I followed their dispute resolutions which regularly 'lost' the information I had uploaded and then they stated insufficient evidence.
Avoid as you will not get your money back!
You pay money for fake orders, i lost over 100$ and never received my items, contacted customer service more than 10 times. You talk to a bot BE AWARE they just ask your order numbers again and again. Then give you fake promises for the refund within 10 working days bla bla everytime. Order dates are on: NOV 2016. Now it's NOV 2017! And more than a year for this. Waste of money and time on stupid customer service.
I opened case in oct 18.2017asked a refund for items i didnt receive they asked me to wait for the seller response in oct 26 seller reject it aliexpress asked me to wait 10 thats should be unit nov 4 yesterday no body do anything thing they didnt response when i talk to their customer service they say will ask the management to give you response as soon as possible other agents say we r waiting for the seller response and the seller doesnt response as usual because he doesnt want to refund the money. Today they send another email to wait another 10 days. What kind of company is that? I didnt get my orders seller doesnt answer, aliexpress doesnt do anything just put customer on hold 10 days after 10 days i dont advise any one deal with them ebay with pay pal is the best and i have a really good experience with them when i call customer service they answer when i ask for refund they do it right away without lying on the customer and put him on hold for ever for no reason.
IF you get your product, it is counterfeit, when you ask for refund, they want YOU to PROVE the items sent are fraudulent. Sellers either don't respond or give you some vague reply. I spent over $500 and got 15 fake items and no response from other sellers, no refunds, I am VERY angry! Don't bother with this sight. AliExpress is of no help to the buyer who is defrauded.
I ordered my daughter's quinceañera dress TWO months before her special day event. They kept sending messages the dress had been shipped and to this date (3 weeks AFTER the event), I have NEVER received it! At least we were able to file a dispute with our credit card company and got our money back. Don't trust these people! Don't waste your time and money!
The best, it has clothes that look like zara cheapest. I´m impressed. I would recomen it specially this
https://es.aliexpress.com/item/2017-Women-Autumn-Long-Sleeves-V-neck-Orange-Floral-Printed-Jumpsuits-Turn-Down-Collar-Playsuits/*******889.html, I´m so inlove with that.
Your company is a fraud! I have tried since July to get a refund of $16. I have contacted your company and the seller. Both are irresponsible
Not sure if AliExpress help is just a good bot, the replies are very generic and leave you hanging with no conclusions or any real help.
Applied for my appeal, being told will be done in a day or two. More than a week but they are still saying will be done by tomorrow. God knows their tomorrow.
Strongly recommend not to go for them.
Site does not work for consumers. Sellers use "generic" photos that do not match the actual product. Actual product color, size, material is usually off. I think they consider this an acceptable business practice and not fraudulent, and maybe that is true for wholesale buyers/sellers. Consumers expect to get exactly what is advertised. Refund process does not work, site makes you give a long explanation and upload photographic evidence and then ignores you, no refund ever.
The quality of products is good but the delivery process is very slow and tests patience, much improvement needed
Yes dont buy anything from Aliexpress. Aliexpress is fraud and scam site. You buy stuffs but dont get it and then the money is take. Very bad place for shopping.
Guys DONT GIVE UP, there is a way how to GET REFUND from ALIEXPRESS: browse CITIZEN ADVISOR BUREAU online/form - "Contact the Consumer Helpline"-follow the instruction okay?! :) I did it.
Your Bank may open a DISPUTE on your behalf: it is called DEBITE CARD DISPUTE.
It take a bit of time but TRUST ME IT WORKS: my bank has applied a temporary credit on my account. Just follow the instructions!
In this way this RUBBISH company such as AliExppress will be chasen by dozen and dozen of banks, in the end it will stop to deceive the honest consumers.
PLEASE- SPREAD THE WORD! Ciao. ;) ~R
Horrible experience 2/2. They are NOT there for their customers. DO NOT SHOP HERE! They say they will help and they are there for you etc. garbage
They denied my claim. After never receiving my items. They ask me to send proof. I cant send proof to something i never received. I feel robbed by this company. 165.00... They are thieves
The electronics sold are routinely fake, and the company will do nothing to help. Don't believe their buyer protection, they will not provide it.
The hair quality was excellent. The delivery was fast and prompt. The seller Mia even asked me if I liked the hair, was it received by me. They are very concerned and excellent customer service.
Betty USA
I have been ripped off by $26 US. Every time ali express team give me false satisfaction by saying that they will recover my money. After a long period of time I just waste my time and lost my money. First and last time I am using this App. Do not use this site because your money is not safe.
Highly recommend using Ebay. At least I feel my self safe and secure.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members