I bought 2 different times from aliexpress; Both times I was very disappointed. First, I ordered two pair of polo shorts, it was 3 weeks or more before they showed up. Their XL is our Medium size. Obviously, I was very disappointed. Second, I ordered a watch which was shipped but when it arrived, it wouldn't run; I took the watch to a watch shop, but they said they couldn't fix it because it was so cheaply made. I WILL NOT BUY FROM THIS WEBSITE again. BE forewarned... They are scammers.
Check it out, but watch different suppliers. Different shipping methods and shipping costs.
Some times the shipping cost makes the difference.
As well the time it takes to get your goods.
AE will not help you when a dishonest seller steals your money and tells lies. AE believe the seller not the customer. I bought a 2800 rpm motor with a speed regulator, a damaged 3200 rpm arrived the speed regulator did not arrive, I requested a refund but AE did not believe me that the speed regulator had not been sent to us, I have tried everything I can think of to convince them that we did not get the speed regulator they only believe the seller who is telling lies. My next step is to see my lawyer and sign an affidavit but AE would probably not even believe that. Pay Pal want me to return the item "as described in the advertising" how can I return an item that I did not receive, if I do not sent the motor back I will not get a refund, but if I do send the motor back I still will not get a refund because it is not "as described in the advertising". So be warned do not buy anything from Ali Express and especially do not buy anything from Yuntaike Electric Equipment Co., Ltd. they are thieves and they tell lies.
There are a few manufacturers on aliexpress.com that are legit however, that is not the problem. Overall I have had many good transactions. The problem is that the website does not give you the direct contact info of the company, only an email address which is run through the store on their website. If companies screw you over, they can just close their store and reopen a different one! No refund, no bad reviews. There is nothing you can do except kiss the money you spent goodbye.
If you want to order a shirt or two, chances are you won't be screwed. BUT DON"T ever order wholesale---either the companies will screw up the order somehow (because communication is definitely a barrier) or they will just not deliver it at all. And because they already have the money in their hands, the last thing that they will do is refund you!
And the most f*cked up thing about it is that you can't even contact aliexpress.com because there is not customer service or hotline that you can call to help. It is all automated answers. Perfect.
First time buying something my order said black but they sent white and they going to tell me that reship it with my money and for me to ship they product cost more to ship then what I paid for it
I have been using AliExpress for 3 years and I have been impressed with their efficiency, reliability, honesty, speed and price. I recommend them to all my friends.
AliExpress is a place where you can find many cheap goods but sometimes the quality is not up to scratch, but that's a risk sometimes with cheap stuff.
Very elegant wine bottle cap. The product description is accurate, the packaging is strong and equipped with descriptions in English. A pleasant and comfortable product.
I'm very satisfied with this organization. All works perfectly and their web is very clear. Their suppliers are very effective and serious. All my experiences have been positives.
Satisfied with all transactions and access to complaints.
I recommend this shop, I have always received my goods to my satisfaction.
Flash and individual approach to complaint handling
I ordered an item and the money is taking from my account but it writes waiting for payment. I contacted the seller but he said the item is now on the way to the shop how can u display item that is not in your shop? It is 3 weeks now but the seller is telling me the money is not with him. So where is my money taking to PLEASE DO HELP ME GET MY MONEY BACK ALIEXPRESS.COM.
Don't and never trust Aliexpress/Alipay, I have 3 credit cards all are mine having my full name, i submitted to them all my documents(ID, Passport, Driving License, Credit Cards Photo Scan, Bank Statement.) But never get verified always asking to send documents and waiting for a very long time. My account is very old never had these issues before, These problems happened 2 months ago and till now still suffering from their stupid/unprofessional customer service ( they will never help). All my orders going to "Payment Being Verified" then. After 7 to 10 days Orders Status goes to "Closed" without any reason, Some of them i can appeal and submit document for Appeal, it took another 7 days to get accepted while the other orders still closed and no way for Appeal. I tried to contact them hundred times but no know can help they know only one thing just Saying "Sorry for any inconvenience." such stupid people working there... I will never stop i will complaint and report Aliexpress/Alipay everywhere on the internet.****** Scammers
I especially like the way the buyer protection is organized. If the order does not come, the money is always returned. And at prices at Aliexpress there are no competitors - the lowest prices!
The AliExpress is a great company. Your product is very variable and many sellers. I have lucky and no have problems in my orders. The products have excellent quality and delivery is top.
They began to fight for delivery very expensive. There is no point in buying on AliExpress. Prices began to be very high for delivery. There are now other sites with much lower prices.
I ordered glasses from CHARLES OPTICAL STORE at ALIEXPRESS.COM
The shipping, tracking, delivery and packing are ok, but the glasses can't be used because they "float" in my eyes and despite the support advising the need to get used to them (like all the normal glasses do), I can't get used to them, so I end up storing them and not using them. I tried to get used to the glasses over the days, but I can't.
There is no way to contact them. Their contact site does not work. They have double shipped my order because I can not stop them or contact them. No way to get return information either.
I have bought thing recently and all arrived broken. I hate them now. You cant upload certain videos so you complaint goes unheard. I am doing a YOUTUBE vide to shut them down. The suck!
Buyer beware! They do not send your purchases nor give a refund. I sent ample prof my items were not received, yet they refused a refund. Do not believe they have a guarantee- they're crooks
Seashy seller is dishonest. Do not buy from them, they offer free returns but stall you until the 15 days are up. It is a sneaky thing to do to customers. Please avoid this seller, they are terrible.
Overview
AliExpress has a rating of 2 stars from 8,021 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 18th among Wholesale sites.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
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- Hangzhou, Zhejiang, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.
If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team