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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Muito honesta, recomendo todo aquele que tem dúvidas sobre comprar online fique tranquilo, pode confiar, já fiz mais de 400 compras, nunca deu problema, sempre recebi o produto, quando não recebi devolveram o dinheiro.
Ordered furniture from this site. After 4 months of waiting finally received the furniture to find mold all over the outside and inside. I put in a dispute with lots of pictures of the mold as evidence and they told me politely to kiss their $#*!. I am now out $1900. 00. Sorry i cant upload any more photos on here.
Nunca tuve problemas...
Cualquier disputa, hicieron prevalecer mi dercho y me devolvieron mi dinero rapido.
Solo debemos estar atentos a los comentarios de otros compradores para saber si la tienda es fiable
I purchased a watch on 11th April 2019 with the order number ************** and tracking number RV*******CN. I was notified that the package was shipped on the 13th April 2019. Subsequently I was notified that is was successfully delivered on the 23rd April 2019. However when I checked the tracking I realised it was delivered to the wrong address and not the address I gave for the packaged to be shipped to. Therefore I would like to know what is going on. Will the watch be reshipped to me? OR Will I receive my money back / a refund? At this point I am not pleased with the level of service I have received from this seller and I am very DISGRUNTLED and ANNOYED!
Ja fiz muitas compra deste produto com outros vendedores, trabalhar algum tempo deixam de funcionar e o vendedor deixa de exister no alixpresse.
Good Product and arrived safely... This is repeated order. I try different brand but not working properly. So far this one is working perfectly without any problem at all. Recommended to buy. Thanks a lot
Beware! Do not buy from Aliexpress hair stores. Dream Beauty store will send damaged wigs to you and will not refund your money back. This store has poked holes in their own products and will sabotage products just to prevent refunds. Please do not spend your money because you will be disappointed.
Here are a lot of scammer in aliexpress, i contacted seller & clearly stated my required spec. And upon purchasing, i reconfirmed again. When the item finally arrived, it is not as per spec & he ask to return it at my own cost. I asked for a prove that he has what i really wanted but he refused to do so. Aliexpress customer service is a joke, they do not read the whole story & simply jump into conclusion that it was my fault. They never got your back but instead, will $#*! your backside. Because of this, seller ignore my further request
I have bought hundreds of items from AliExpress i had only a problem with just a few most of the time the sellers will help and i have only had to open about 5 disputes i always got my money back if the item never came, but i will always give time for an item to arrive and never give bad feedback for slow post, i will continue shopping here.
PARABENS PARA SUA LOJA, TUDO DE BOM E MELHOR EM PRODUTOS DE PRIMEIRA LINHA. CONTINUAREI COMPRANDO E INDICANDO OUTRAS PESSOAS PARA QUE POSSAM FAZER O MESMO.
Always good prices and buyer service. I have buy a lot of things and in my opinion this shop is one of the bests on internet
Buena, he pedido varias cosas y casi siempre he recibido lo que he pedido, quitando algunas veces pero me lo han resuelto.
Do not trust!
The seller sent me broken products and they refused to refund
Me full. Then I applied a full refund by opening dispute. However I
Only got a partial refund at the end which I am not happy with. AliExpress
Gave me 2 proposals (more like options), Partial refund without
Returning the goods or full refund by sending the products back by
Shipping cost paid by buyer which cost me more than $50 from Australia
To China. Why I have to pay for the returning shipping cost that is not
My fault? Then I refused both proposals. However it was ignored and AliExpress only refund me partial,,,,, DO NOT TRUST THEIR BUYER PROTECTION! ( It is useless and it is a seller protection.)
Давно пользуюсь и очень довольна всем рекомендую, политика очень правильная работает защита покупателя, спасибо большое алиэкспрессу!
Excellent site. Most items arrived just 2 on 400 lost but refund has been done correctly. I'm an excellent customer. Price are perfect. Can also find easily new items difficult to find elsewhere
Un vestido de madrina muy bien trabajado y hecho a medida y conrapidez.
Por lo demas hasta el momento estoy satisfecho con esta pagina y la seguridad que ofrece, frente al los productos que vende.
Con todo en ocasiones te cobran inpuestos de aduana.
Product is excellent and of good value as described by the seller.
Communication with the seller was excellent through out the process and I was kept up to date on the order.
I've been shopping on Aliexpress for over five years or so (perhaps longer), and over the years I have seen an improvement with their customer service, quality of products and faster shipping times. I have bought all kinds of items from headphones to household goods. In the early days the quality was questionable and the delivery was very slow, but I guess that I take into consideration how cheap the products are and it's a case of you get what you pay for. However, over the last few years there has definitely been an improvement with faster shipping, better communication and a higher quality of goods. I do feel secure when I pay for my items as well and I think the fact that some sellers
Have a Paypal option has really given me even more confidence to purchase goods. The only other criticism I have is that they do tend to show photos that do not appear to look like the product photo, but having said that, the items received are generally good.
I have given Aliexpress a five star rating, only because of the major improvements they have made. I would recommend buying from them.
Is easy to shop in aliexpress. I find almost everything. I used to shop a different stuff.
Some times I have problem with the shipping. It takes so much time
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