AliExpress

My account was hacked and somebody bought stuff for themselves.
I reported it after trying for hours to speak to a customer care representative... the session timed out without warning and the promised emails never came. They have now deleted my account.

They do not protect buyers. A month ago I started a claim for a fake product (128GB memories that are not), they received them back at the warehouse 3 weeks ago and they still haven't refunded my money back. Summarizing in 1 word: "scammers".

The product, I've ordered was not delivered ever to the requested city Vilnius. Arrived somewhere in Lithuania- and they sent the status it was Delivered. The refund process with Ali was with 0 help. As I can't prove I didn't get it. How can I do that? On the other side, if you see where it was delivered please prove it! I've attached the tracking info, the parcel was never in Vilnius. If you order anything, be ready to loose your money!

My organization spent more than $800 on items that arrived completely (100%) damaged and more than 3 months late. Aliexpress' system of 'negotiation' with seller took another months to complete. I ended up only receiving $400 refund. So I basically spent $400 of junk that just went to the trash.
I (and the institution I work with) definitely will not go through them again.

This site is awful and full of scammers. I was sent incorrect items that I did not order and defective items so I submit a request and Aliexpress did NOTHING. Because there was receipt of delivery, they say my claim isn't valid. I was sent junk I don't need and did not receive what I ordered though. So I would avoid this site if you don't want to receive nothing or receive the wrong item that they will not refund or send the correct item of because hey, at least they sent something albeit not at all the same thing. Seriously guys, shop literally anywhere else if you don't want your money stolen. This site is the absolute worst I have encountered and I shop exclusively online. I had an awful experience before here and thought I would give it another shot, but there is nothing redeeming about this site. It is full of junk products and they enable sellers to scam buyers.

I buy from Aliexpress since 2016 and had 0 issues with all kind of sellers!
One single time the product didn't arrive at all but I get a full refund!
And sometimes 2 months shipping time is a lot but the cheap price balance it!

Seller sent wrong item. They want me to pay return fee for something I didn't order. Went round and round with customers support 3 different times within 2 weeks of receiving item with no help for m seller. I even asked for boss to talk to. They says, im boss, again they said wait 6 hours for refund. Nothing ever comes. No text, no emails. Yet they can send me this kind of test and email about their stuff for sale. After 3 wks, Christmas is here. Nothing but disappointed kids this yr. I'm crying over these mistakes. Even items I bought weeks ago won't make it by holiday as they promised around check out. Stay away from this site. They're not trustworthy. Don't back up on their promises

I bought my daughter a cosplay outfit for Halloween from LadyGaga Clothes Company Store (based in China) through AliExpress. When it arrived two weeks past the last expected day of delivery (several days after the holiday), we obviously no longer needed it, so I started the return process, which was both lengthy and quite a hassle. When I finally got them to refund the purchase, they refused to pay the return shipping ($46.21 on an $89.93 before tax item). Dealing with AliExpress customer service generally got me told to deal with the seller (LadyGaga etc), who generally took a day or two to respond. Overall, the worst shopping experience of my life. After the initial purchase, everything felt like pulling teeth.

Ok so refund was eventually processed (with no notification or message about it from Aliexpress, I found out by religiously checking my bank account statement and order payment status on order page). I'll raise the rating to 2 stars as it was a relief to get my money returned, however, I'm very disappointed in their chat "support" that provides faulty information and simply drops chat session randomly and the absence of contact email.

Make sure to do your own research on high ticket electronic items before you buy. And write down or save sellers email contact at point of transaction. I've had good service overall, but there are low life's on here that are scammers so be careful. I've got one problem on an item costing over a hundred bucks that I can't get an answer from the seller on. Message board for your account not linked unless you down load their app which I don't want on my phone.
Another item I found on YouTube after I bought it turned out to be a fake with false advertising. Luckily they refunded money without too much hassle.
You can save big bucks here if you are careful and spend the time researching the product you want. But always remember most vendors/sellers are in China and your order may take up to month to get.

Purchased caster wheels for a table on Jan 9 and never received shipping notice or tracking info, despite numerous requests. Item finally showed up at the end of February, a week after I bought wheels locally. Will never order from this site again.